Jacobs U.K. Limited

Aqua DNA

Asset performance monitoring platform for pumping station and sewer network management combining cloud analytics platform with IoT sensors. Aqua DNA enables wastewater network operators to access real time and reliable asset performance data and predictive insight, thus optimising asset performance, and allowing efficient and proactive asset management and investment decisions.

Features

• Real time asset performance data collated though IoT every 20’
• Real time asset data displayed in monitoring dashboard
• Predictive analysis of asset future performance
• Display of data for up to 20,000 number assets
• Visualisation of sewerage assets through mapping
• Smart maintenance programme
• Fully hosted web service utilising a robust cloud platform
• Configurable networks events and alerting

Benefits

• Significant reduction in maintenance spend
• Collation of reliable asset performance data
• Access to real time asset performance and health assessment
• Insight in future asset performance
• Asset performance optimisation
• Efficient and proactive asset management and investment decisions
• Increase in pump life expectancy
• Reduction in number of pumping station overflows (flooding)
• Energy savings
• Configurable, adaptable and scalable database

£60,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

264676432386691

Contact

Hugh McMichael
0131 659 1500
hugh.mcmichael@jacobs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Platform requires sensors to collect data to feed into platform (Telemetry or IOT sensors)
• System requirements: Access to supported web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's can be agreed with clients
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA's to be agreed with clients
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During the mobilisation phase we tailor and configure Aqua DNA to client requirements. This includes providing technical support to import client data and technical reviews co-ordinated by a dedicated Project Manager for best practice use of the tools. User training can be delivered onsite, online or a combination of both. The tools have online documentation and user help and we also provide user guidance in the form of process mapping and guidance notes where required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be downloaded at the end of a contract and the format and method can be agreed with the client during off-boarding.
• End-of-contract process: The demobilisation of AquaDNA consists of a download and export of data held, in an agreed format, and removal of hardware from site. These costs are not included in the price range quoted in the pricing document, but can be agreed at extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is accessible through a supported browser.; + Service Now ticketing system for first line support
• Accessibility standards: None or don’t know
• Description of accessibility: Followed best practice around colour contrast.; Service Now ticketing system conforms to WCAG 2.0 AA
• Accessibility testing: No testing undertaken with users of assistive technology yet.
• API: Yes
• What users can and can't do using the API: Aqua DNA through its user-friendly web-based API. With Aqua DNA, users can perform a wide range of tasks based on their access level, all within an intuitive Web interface.; Aqua DNA’s flexible ingest platform allows seamless integration of real-time data from various sources. Whether it’s data posting, periodic retrieval through APIs, or working with intermediary services like FTP, SFTP, or Cloud Storage, Aqua DNA efficiently handles it all. By leveraging existing sensors, SCADA systems, and third-party analytics.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Clients can customise their terminology, integration with existing data sets, and select specific modules; These would be made on client's behalf by Jacobs

Scaling

• Independence of resources: A dedicated level of support is agreed with customers during the proposal phase and this is detailed within the scope. All clients are hosted in separate databases and servers are continually monitored to ensure that resource levels are adequate.

Analytics

• Service usage metrics: Yes
• Metrics types: Modules within the tool to show user activity, e.g. logins, recent activity, etc.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Technical support is available should a mass download of data be required in a particular format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs to be agreed with clients.
• Approach to resilience: Jacobs Digital has a “Cloud First” policy for all technical solutions we implement. We take a vendor agnostic approach when proposing solutions and will work with whichever provider makes the most sense for our clients. We are currently using MS Azure for hosting. MS Azure and is fully accredited for ISO 9001, 27001 and 20000.
• Outage reporting: We use an external automated monitoring service to continually ensure our services are operational. In the event of any downtime or glitch the technical support team are notified by SMS and email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Aqua DNA has an admin interface accessed by the Jacobs support desk that enables full control of user and user team access to modules and user rights (e.g. ability to edit or delete). User access can be locked upon request by the client or if there is no user activity for a specified period of time (6 months) then the user account is automatically locked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Jacobs UK has obtained certification for ISO/IEC 27001:2013 which includes governance controls. Jacobs have undergone an auditing process undertaken by a certified external party. ; ; Our Global Cyber Security program is also governed through an alignment with the implementation of the Center for Internet Security (CIS) Critical Security Controls. The US National Institute of Standards and Technology (NIST) Special Publication 800-53 provides detailed information regarding these governance controls and several others that serve as a reference framework for the Jacobs Cyber Security Program.; ; Microsoft as the CSP also holds the ISO/IEC 27001:2013 certification, amongst others that also incorporate governance controls.
• Information security policies and processes: Jacobs implements several policies and processes, these include (but are not limited to) global cyber security and data protection policies and as well as a set of computer security incident response processes. The cyber security program also aligns to several globally recognised frameworks developed by organisations including the US National Institute of Standards and Technology (NIST) and Center for Internet Security. Jacobs has obtained both ISO/IEC 27001:2013 and Cyber Essentials Plus in the United Kingdom. Therefore, the organisation implements the necessary policies and processes required to achieve these certifications.; ; Microsoft Azure as the Cloud Services Provider (CSP) implements specific controls aligned to their accreditations and certified standards. These include ISO/IEC 27001:2013 and Cyber Essentials Plus; Microsoft Azure is also registered as a Cloud Security Alliance (CSA) STAR Level 1 and 2 trusted cloud provider. Therefore, Microsoft has been both self-assessed and audited by an accredited third-party.; ; Preventative and detective controls are implemented within the cloud tenancy using tools provided by the CSP. This ensures continuous policy monitoring and compliance. Jacobs’ organisational hierarchy includes escalation and reporting channels in relation to cyber security. This facilitates the roles and responsibilities required for incident management processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: When a change is required/requested it is reviewed by the technical director before being sent to the development team for implementation. Changes are reviewed for their impact to existing configuration, how they might affect users and potential security implications. Change requests are stored in a central change request database for long term reference.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Depending on severity security patches are rolled out to live systems monthly, if a serious vulnerability is found a patch would be implemented as soon as possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Penetration testing is routinely carried out by a third party against our systems. Any findings are reviewed by the technical director and responded to by the Aqua DNA security team.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of an incident the Service Now ticketing system will be the first point of contact. They will go through a pre-defined check list and determine if they can resolve the issue, if not they will contact the technical support team to follow up with the user. For a serious issue, such as a prolonged server outage, the Aqua DNA disaster plan will come in effect. After the incident is resolved a downtime post-mortem will be carried out to establish the exact cause and what can be done in future to avoid a repeat situation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  AquaDNA - energy - resource requirements for wastewater treatment can be optimised to produce a positive impact in reducing greenhouse gases

  Wellbeing

  A reduction in the environmental impact of wastewater impact and improving the health of the environment and the associated societal impact on populations

Pricing

• Price: £60,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.