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OPENCENTRIC LIMITED

LocalGov Drupal Support & Maintenance

Opencentric provides specialist LocalGov Drupal support and maintenance services for public-sector and enterprise organisations. Services include routine maintenance, security patching, performance monitoring, incident resolution and ongoing optimisation. Support is delivered by experienced LocalGov Drupal specialists to ensure Drupal platforms remain secure, available, compliant and performing effectively.

Features

  • Proactive LocalGov Drupal maintenance and security patching
  • Incident management with defined SLAs
  • Performance monitoring and issue diagnosis
  • LocalGov, Drupal core and module upgrade support
  • Vulnerability assessment and remediation
  • Configuration review and technical health checks
  • Support for custom LocalGov Drupal functionality
  • Integration troubleshooting and advisory support
  • Release management and deployment assistance
  • Access to experienced UK-based Drupal specialists

Benefits

  • Reduces operational risk for LocalGov Drupal platforms
  • Improves platform stability and availability
  • Faster resolution of incidents and defects
  • Ensures ongoing security and compliance
  • Extends lifespan of existing LocalGov Drupal investments
  • Predictable support costs with flexible options
  • Access to senior LocalGov Drupal expertise when needed
  • Supports continuous improvement and optimisation
  • Suitable for complex public-sector Drupal estates
  • Confidence that LocalGov Drupal platforms remain supported

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@opencentric.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 6 4 7 9 4 5 4 1 4 3 5 6 6 8

Contact

OPENCENTRIC LIMITED William Velasco
Telephone: 029 2000 4547
Email: info@opencentric.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents

Service scope

Service constraints
No constraints. We support both remotely and onsite.
Our expertise lies in open source products.

User support

Email or online ticketing support
Yes
Support response times
Response times are agreed as part of an SLA.

Typical response times are:
Priority 1 - 1 hour
Priority 2 - 2 hours
Priority 3 - 4 hours
Priority 4 - 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Our open source web chat technology meets WCAG 2.2 AA accessibility guidelines, and the code has been written so that the chat box is navigable by keyboard using screen reader software, which has undergone community testing by the Drupal project.
Support levels
In addition to supporting buyer-provided or third-party hosting environments, we offer two support options. Your Opencentric project manager will be your single point of contact throughout your support contract.

• Standard Support - Work is billed to the nearest 30 minutes and charged at our standard rates with no surcharges - £700 a day. Support will be provided during office hours, Monday to Friday, 9.00 to 5.30pm. For additional cover, see our 24/7/365 support offering below.
Support time is flexible and can be used for support or ad-hoc development requests.

• 24/7/365 Support - for clients who demand the highest level of service. This is available 24 hours a day, 7 days a week, 365 days a year, and is an add-on to our Standard Support above. This level of support costs an additional £850 a month.

In the unlikely event your website or application becomes completely unavailable, our support team will be notified and will take immediate action, 24/7, to identify and resolve the issue, regardless of support level.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £850.00 £850.00
Associate business architect £900.00 £900.00
Business architect £950.00 £950.00
Lead business architect £1,000.00 £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £850.00 £850.00
Senior data architect £900.00 £900.00
Chief data architect £950.00 £950.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £850.00 £850.00
Senior enterprise architect £900.00 £900.00
Lead enterprise architect £950.00 £950.00
Principal enterprise architect £1,000.00 £1,000.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £850.00 £850.00
Network architect £900.00 £900.00
Lead network architect £950.00 £950.00
Security architect
Role level UK Rate Offshore Rate
Security architect £850.00 £850.00
Lead security architect £900.00 £900.00
Principal security architect £950.00 £950.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £850.00 £850.00
Solution architect £900.00 £900.00
Senior solution architect £950.00 £950.00
Lead solution architect £1,000.00 £1,000.00
Principal solution architect £1,050.00 £1,050.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £850.00 £850.00
Technical architect £900.00 £900.00
Senior technical architect £950.00 £950.00
Lead technical architect £1,000.00 £1,000.00
Principal technical architect £1,050.00 £1,050.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £950.00 £950.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,000.00 £1,000.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,200.00 £1,200.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £900.00 £900.00
Principal cyber security audit and assurance £950.00 £950.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £850.00 £850.00
Lead cyber security governance and risk manager £900.00 £900.00
Principal cyber security governance and risk manager £950.00 £950.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £850.00 £850.00
Lead cyber security monitoring £900.00 £900.00
Principal cyber security monitoring £950.00 £950.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £850.00 £850.00
Lead cyber security incident response £900.00 £900.00
Principal cyber security incident response £950.00 £950.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £850.00 £850.00
Lead cyber security vulnerability management £900.00 £900.00
Principal cyber security vulnerability management £950.00 £950.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £850.00 £850.00
Lead cyber security digital forensics £900.00 £900.00
Principal cyber security digital forensics £950.00 £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £850.00 £850.00
Lead cyber security penetration testing £900.00 £900.00
Principal cyber security testing £950.00 £950.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £850.00 £850.00
Lead cyber security secure systems architecture and design £900.00 £900.00
Principal cyber security secure systems architecture and design £950.00 £950.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £700.00 £700.00
Analytics engineer £700.00 £700.00
Senior analytics engineer £750.00 £750.00
Lead analytics engineer £800.00 £800.00
Head of analytics engineering £850.00 £850.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £700.00 £700.00
Data analyst £800.00 £800.00
Senior data analyst £850.00 £850.00
Principal data analyst £900.00 £900.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £800.00 £800.00
Senior data engineer £850.00 £850.00
Lead data engineer £900.00 £900.00
Head of data engineering £1,050.00 £1,050.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £900.00 £900.00
Head of data ethics £1,050.00 £1,050.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £800.00 £800.00
Lead data governance manager £900.00 £900.00
Head of data governance £1,050.00 £1,050.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £700.00 £700.00
Associate data scientist £750.00 £750.00
Data scientist £800.00 £800.00
Principal data scientist £850.00 £850.00
Lead data scientist £900.00 £900.00
Head of data science £1,050.00 £1,050.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £750.00 £750.00
Lead machine learning engineer £800.00 £800.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £700.00 £700.00
Performance analyst £800.00 £800.00
Senior performance analyst £850.00 £850.00
Lead performance analyst £900.00 £900.00
Head of performance analysis £1,050.00 £1,050.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £700.00 £700.00
Application operations engineer £750.00 £750.00
Senior application operations engineer £800.00 £800.00
Lead application operations engineer £850.00 £850.00
Principal application operations engineer £900.00 £900.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £800.00 £800.00
Senior business relationship manager £850.00 £850.00
Lead business relationship manager £900.00 £900.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £800.00 £800.00
Change and release analyst £850.00 £850.00
Change and release manager £900.00 £900.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £800.00 £800.00
Senior operations analyst £850.00 £850.00
Operational control manager £900.00 £900.00
Head of command and control £1,050.00 £1,050.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £700.00 £700.00
End user computing engineer £750.00 £750.00
Senior end user computing engineer £800.00 £800.00
Lead end user computing engineer £850.00 £850.00
Principal end user computing engineer £900.00 £900.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £700.00 £700.00
IT service manager £800.00 £800.00
Senior IT service manager £850.00 £850.00
Head of IT service management £1,050.00 £1,050.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £800.00 £800.00
Major incident manager £900.00 £900.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £700.00 £700.00
Infrastructure engineer £750.00 £750.00
Senior infrastructure engineer £800.00 £800.00
Lead infrastructure engineer £850.00 £850.00
Principal infrastructure engineer £900.00 £900.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £700.00 £700.00
Infrastructure operations engineer £750.00 £750.00
Senior infrastructure operations engineer £800.00 £800.00
Lead infrastructure operations engineer £850.00 £850.00
Principal infrastructure operations engineer £900.00 £900.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £700.00 £700.00
Problem manager £800.00 £800.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £700.00 £700.00
Senior service desk analyst £750.00 £750.00
Service desk manager £800.00 £800.00
Head of service desk £1,050.00 £1,050.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £700.00 £700.00
Service readiness analyst £700.00 £700.00
Service transition manager £800.00 £800.00
Lead service transition manager £900.00 £900.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £850.00 £850.00
Junior business analyst £900.00 £900.00
Business analyst £950.00 £950.00
Senior business analyst £1,000.00 £1,000.00
Lead business analyst £1,050.00 £1,050.00
Head of business analysis £1,200.00 £1,200.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £850.00 £850.00
Delivery manager £900.00 £900.00
Senior delivery manager £950.00 £950.00
Head of (Agile) delivery management £1,000.00 £1,000.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £800.00 £800.00
Digital portfolio manager £850.00 £850.00
Senior digital portfolio manager £950.00 £950.00
Head of portfolio £1,050.00 £1,050.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £750.00 £750.00
Product manager £800.00 £800.00
Senior product manager £850.00 £850.00
Lead product manager £900.00 £900.00
Head of product £1,050.00 £1,050.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £950.00 £950.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,050.00 £1,050.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £650.00 £650.00
QAT analyst £700.00 £700.00
Senior QAT analyst £750.00 £750.00
Lead QAT analyst £850.00 £850.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £700.00 £700.00
Test engineer £700.00 £700.00
Senior test engineer £750.00 £750.00
Lead test engineer £800.00 £800.00
Test manager
Role level UK Rate Offshore Rate
Test manager £750.00 £750.00
Head of test £850.00 £850.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £750.00 £750.00
Junior DevOps engineer £800.00 £800.00
DevOps engineer £850.00 £850.00
Senior DevOps engineer £900.00 £900.00
Senior DevOps engineer - management £950.00 £950.00
Lead DevOps engineer £1,050.00 £1,050.00
Lead DevOps engineer - management £1,100.00 £1,100.00
Principal DevOps engineer £1,200.00 £1,200.00
Principal DevOps engineer - management £1,300.00 £1,300.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £700.00 £700.00
Junior frontend developer £750.00 £750.00
Frontend developer £800.00 £800.00
Senior frontend developer £850.00 £850.00
Lead frontend developer £900.00 £900.00
Head of frontend development £950.00 £950.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £650.00 £650.00
Junior developer £700.00 £700.00
Developer £750.00 £750.00
Senior developer £800.00 £800.00
Senior developer - management £850.00 £850.00
Lead developer £900.00 £900.00
Lead developer - management £950.00 £950.00
Principal developer £1,050.00 £1,050.00
Principal developer - management £1,150.00 £1,150.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £650.00 £650.00
Accessibility specialist £700.00 £700.00
Senior accessibility specialist £850.00 £850.00
Head of accessibility £950.00 £950.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £700.00 £700.00
Junior content designer £750.00 £750.00
Content designer £800.00 £800.00
Senior content designer £850.00 £850.00
Lead content designer £900.00 £900.00
Head of content design £1,050.00 £1,050.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,100.00 £1,100.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £700.00 £700.00
Junior graphic designer £750.00 £750.00
Graphic designer £800.00 £800.00
Senior graphic designer £850.00 £850.00
Lead graphic designer £900.00 £900.00
Head of graphic design £1,050.00 £1,050.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £700.00 £700.00
Junior interaction designer £750.00 £750.00
Interaction designer £800.00 £800.00
Senior interaction designer £850.00 £850.00
Lead interaction designer £900.00 £900.00
Head of interaction design £1,050.00 £1,050.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £650.00 £650.00
Junior service designer £700.00 £700.00
Service designer £750.00 £750.00
Senior service designer £800.00 £800.00
Lead service designer £850.00 £850.00
Head of service design £900.00 £900.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £700.00 £700.00
Lead technical writer £800.00 £800.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £650.00 £650.00
Junior user researcher £700.00 £700.00
User researcher £750.00 £750.00
Senior user researcher £800.00 £800.00
Lead user researcher £850.00 £850.00
Head of user research £950.00 £950.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Peers Quality Assurance Limited
ISO/IEC 27001 accreditation date
Monday 31 May 2021
What the ISO/IEC 27001 doesn’t cover
The certification covers the information security management system for the provision of secure online platform design and development services. It does not extend to customer-managed environments or third-party infrastructure operated entirely outside Opencentric’s control.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
QAS International
ISO 9001 accreditation date
Thursday 22 August 2013
What the ISO 9001 doesn’t cover
The ISO 9001 certification covers the organisation’s quality management system for the design, development, delivery and support of websites and enterprise digital systems. It does not extend to activities carried out entirely outside Opencentric’s control, such as customer-managed systems or third-party services not contracted or governed by our quality management processes.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
987ac584-52b7-4dca-b1c4-9fbae7c59511
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Ad92f07e-ab71-45a5-bc40-1c15ea6624a8
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@opencentric.uk. Tell them what format you need. It will help if you say what assistive technology you use.