DIGIBLU UK LIMITED

Robotic Process Automation (RPA) Support Services

Support services provided for RPA including professional services for future automation, and for processes already in deployment such as monitoring, alerts, process controlling, fixes, testing, optimisation and improvement services etc.
DigiBlu also provides managed services for AWS and Azure-hosted services and all major enterprise automation providers.

Features

• Process controlling
• Process outsourcing
• Technical support
• Support desk
• Alerts
• Management information
• Resource augmentation
• Dedicated development resource to fix any breaks
• Process monitoring
• Resources to manage a verification station

Benefits

• Outsource support to allow your team to focus on build
• Decreased maintenance costs
• Improved RPA reliability
• Improved automation ROI
• Rapid response to any service outages
• Increased data on your deployment
• Benefit from our expertise

£4.00 to £9.00 a virtual machine an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.mccloskey@digiblu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

265058821820570

Contact

Martin McCloskey
+447850561470
martin.mccloskey@digiblu.com

Planning

• Planning service: Yes
• How the planning service works: DigiBlu would typically start an engagement with some strategic consulting to determine the exact intentions and desired outcomes of its future clients. We would then generally move to undertake an opportunity assessment. This is where we conduct business analysis to define and quantify the automation opportunity within scope. Within the opportunity assessment we'll assess IT readiness and deliver a suggested implementation road-map for the client.; We would work with client's representatives and its subject matter experts to determine the type of cloud-hosted services that best fits their longer term plans. This could be either fully outsourced or hosted within their own cloud environment. The outcome of this decision would very much drive the type of support model we as DigiBlu would put in place for our client.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Robotic process automation
  • Intelligent Automation
  • Artificial intelligence platforms

Training

• Training service provided: Yes
• How the training service works: We provide online training to accredit trainees in the full range of functions needed within RPA including developer, analyst and process controller. We can also offer mentorship or internships should companies require thorough in-depth training.; We have also delivered services within a "build-Operate-Transfer" model where initial training is given and client operatives work alongside DigiBlu experts who impart further knowledge transfer and competence building. Over a period of time the ownership of the process transfers across from DigiBlu to our client upon the achievement of pre-agreed criteria.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Blue Prism
  • UI Path
  • Automation Anywhere
  • OpenBots
  • AWS
  • Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: DigiBlu has expertise in migrating from on-premise deployments to cloud instances with Blue Prism. ; We also provide managed services for AWS and Azure hosted services - either migration or set-up of new services.; We are able to set up both client-specific or shared cloud environments dependent upon the wishes and in-house capabilities of our clients.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Blue Prism Cloud
  • AntWorks
  • TrustPortal
  • AWS
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: DigiBlu is an ISO-9001 and 27001 professional services organisation, and our processes are designed to be industry class.; Our clients are able to undertake assurance measures at all points along the delivery life cycle. Design plans for any cloud services are drafted, shared and subject to review by clients. The solution phase is very much iterative and will go through a number of cycles of peer review before being adopted.; During the build phase we have a number of checkpoints. After building an automation or any other cloud service, the object will be reviewed by a senior developer and a technical design board before moving into a pre-production environment for testing. Testing follows a rigorous structured process, and is undertaken at both unit and end to end levels. ; Once in production it will go through a hyper-care and iteration phase to ensure quality and performance against detailed test criteria agreed with our clients.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide a full managed service for AWS and Azure hosting services. We support the full range of services required for Blue Prism Cloud and all other major enterprise automation software providers. This engagement spans from strategy formulation, to design/build and change management through to post-implementation support, dependent upon the client strategy and desired long term support model required..

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Dependent on SLA agreed with customer, but usually our minimum service will be to respond to requests within an hour of a ticket being raised.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We have a varied support package with different tiers available from our Robotic Operating Centre (ROC). From bronze included a basic process controller to Platinum factoring in the full range of support including dedicated exception management resources The price can range from £1,000 to £7,000 per month depending on licenses and volume.; All these support bands will include the provision of services and support from cloud support engineers, and the dedication of an account manager is very much dependent upon client need, and whether they wish to fund this service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism, UI Path, Automation Anywhere, TrustPortal, OpenBots, AWS, Azure

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group
• ISO/IEC 27001 accreditation date: 26/08/2021
• What the ISO/IEC 27001 doesn’t cover: We have full certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  DigiBlu is committed to reducing its carbon emissions over time with the objective of achieving Net Zero carbon emissions by 31 December 2030. ; DigiBlu makes its Net Zero pledge in support of the UK Government’s commitment that, with effect from 30 September 2022, “In-Scope Organisations” are required to monitor their carbon emissions’ output and comply with effective carbon reduction targets. In Scope Organisations comprise all Central Government Departments, their Executive Agencies and Non Departmental Public Bodies which, along with their suppliers of goods and or services through ; Crown Commercial Services (“CCS)” framework agreements, are required to comply with the UK Government’s Carbon Reduction targets. ; ; Digiblu is pleased to report that the number of people engaged in the business has increased by 66% in the period from 2022 to 2024. Had DigiBlu continued to generate tCO2e as a linear increase from the 25 tCO2e generated in 2022 this would have increased the tCO2e forecast to be generated in 2024 to 42 tCO2e. We are pleased to report that the forecast tCO2e which will be generated by DigiBlu during 2024 will only have increased from 25 tCO2e to 38 tCO2e. This represents a reduction on tCO2e per person engaged in the business from 1.41tCO2e to 1.28 tCO2e. This represents a reduction of 9% per worker due to the Company’s focus on reducing its overall carbon production forecast for the year ending 31 December 2024.

Pricing

• Price: £4.00 to £9.00 a virtual machine an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.mccloskey@digiblu.com. Tell them what format you need. It will help if you say what assistive technology you use.