Creatively Digital

User Research and Testing Participants Recruitment

Researching and testing with real users provides explicit understanding of users, tasks, and behaviours. We provide participants for all types of projects and have a large database of participants that expands to majority of the UK, including remote and hard to reach areas.

Features

• Over 10 years' experience of recruiting high quality participants
• Large database of participants throughout the UK
• Specialist recruitment for hard-to-reach audiences
• Can recruit for usability or accessibility testing or traditional research
• Comprehensive screening methods as standard
• We work hard to replace dropouts; no charges for no-shows
• Incentive handling options available
• We understand GDS guidelines
• We have capacity for providing large volume of participants
• We provide dedicated project coordinator to each projects

Benefits

• A range of recruitment methods, not just digital channels
• Includes use of assistive-technology, accessibility low digital skills
• Excellent on-day support levels so you can focus on research
• Thorough communication with you throughout the project
• Dedicated coordinator per project
• Entire process managed from screener design to confirming invitations
• Excellent attendance rates to get maximum benefit from research& testing
• We offer venue booking for your research or testing

£55 to £110 a user an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

265160136325799

Contact

Abul Kibria
07595223118
Info@creativelydigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work closely with our clients to conduct an in-depth analysis of project and discover the problem statements and the project need. This enables us to develop a comprehensive understanding of requirements which enables us to plan the delivery of the optimum solution.; ; We collaborate with the client and the delivery teams by creating a roadmap for the successful and timely delivery of projects.; ; Our in-house user researchers can help with planning your research.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide high quality participants for testing and research

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No, this is a complete recruitment service from initial outreach through to management of participants on the day. We can also provide our in-house user researchers to conduct the user research and testing.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Phone support provided

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We encourage our organisation and associates to tackle climate change across three dimensions: 1. Conservation, 2. Restoration and 3. Improvement - We cut back on travel (flights, road trips) aligned to conservation - We plant and maintain one tree a year aligned to restoration - We plan and combine trips, recycle more aligned to Improvements

  Covid-19 recovery

  COVID-19 has impacted our lives, and our working ways will change our behaviour long after the pandemic subsides. To ensure the work-life balance is maintained, we advise our employees and associates to: 1. Encourage and take breaks every 90 minutes 2. Actively monitor and recommend avoiding extending working hours 3. Provide Cyber Support to SME Businesses at Reduced Prices

  Tackling economic inequality

  Social purpose is woven into Creatively Digital’s fabric. From creating new businesses and new employment opportunities, to improving education and training, Creatively Digital’s is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society. We aim to do that by operating a fair and transparent employment, supplier engagement and prompt payment system.

  Equal opportunity

  Creatively Digital aims to be an equal opportunities employer and supplier and we are determined to ensure that no applicant, employee or customer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

  Wellbeing

  We as an organisation are acquainted with the effects and symptoms of poor mental health and we have processes in place to identify staff in need of extra support. Through user research (where relevant to contract) we ensure that users and communities are heavily involved in the design of services and work to ensure strong community integration as we deliver those services.

Pricing

• Price: £55 to £110 a user an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.