EBC GROUP (UK) LTD

THEMIS

THEMIS is a digital evidence management platform that digitises legacy evidence from physical media including VHS tapes, audio cassettes, optical media (CD/DVD/Blu-ray), microfilm/microfiche and paper documents. It provides a single view of all digital evidence—video, audio, images, scanned documents and files—enabling law enforcement to manage, search and access evidence securely.

Features

• Digitisation of evidence from physical VHS tapes and audio cassettes
• Also handles optical media, microfilm/microfiche, paper documents
• Complete activity tracking with full chain of custody audit logs
• Automatically transcodes video and audio into standard playable formats
• Media processing including transcription, clips, highlights and bookmarks
• API-enabled portal integrating multifaceted video and imagery feeds including ANPR
• Secure evidence collection via portal and mobile uploads
• Analytics-driven case insights through document and form parsing
• Secure evidence sharing with third parties including other police forces
• Fully compliant with Police Information and Records Management standards

Benefits

• Protects historic media from degradation, loss and obsolescence
• Provides a single digital view of all historic media
• Improves disclosure processes and evidential admissibility pre and post-charge
• Ensures secure evidence acquisition and consistent import processes
• Enables real-time querying of historic footage, improving operational efficiency
• Accelerates investigations by converting physical media to digital evidence
• Enhances evidence usability through transcription, clips, highlights and bookmarks

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@ebcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

265374586977830

Contact

Faisal Iqbal
01215854400
contact@ebcgroup.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Standard web browser access via secure, pre-authorised, URL

User support

• Email or online ticketing support: Yes
• Support response times: We offer a variety of response times, depending upon the critical nature of the issue being reported and the contract terms. Depending on the impact of the issue, critical issues are responded to within one hour and lower impact issues within one business day. We offer contracts which have 24 x 7 support, Monday - ­Friday 09:00 - 17:00 support and also offer the ability to tailor your own support contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provides 3 levels of support: * Standard (Monday - Friday, 09:00 to 17:00)* Tailored (where the client can design their own support package). Support is managed via the assigned Account Manager and Technical Account Manager. Your Account Manager will be happy to provide you with further information relating to the different levels of service and associated costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Themis licences include our training package for super users and users. This will be provided via video link sessions. Our "Train the trainer" sessions can be delivered on site for class of up to 10 individuals. Our online update sessions can be provided to up to 25 individuals at a time. Training is supplemented by our Helpdesk facility, which is manned during business working hours.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The data can be exported onto, user supplied, external secure media at the end of the contract.
• End-of-contract process: The data can be exported onto, user supplied, external secure media at the end of the contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding: Firstly we train super users in the platform, giving them the ability to administer other licences and provisioning of access rights to those users. Super users generate standard user accounts and read only accounts. Standard users are trained via the web by the Themis training team. All "super users" and "users" will be provided with the Themis user manual, setting out FAQs, how to access the Themis Helpdesk facility and other useful hints and tips.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web-pages use reactive layout that auto adapts to the display for the full application. We can provide a mobile web app.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: User can customise searches, filters, display order, data fields, types and names.

Scaling

• Independence of resources: Each user organisation is assigned ring-fenced resources for their sole use.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can have usage, activity, audit & storage reports.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users request data export through the service helpdesk. Data is securely provided in agreed, commonly used formats within agreed timescales, supporting transition or exit requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Web compliant media formats
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • XML
  • Media Formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% excluding planned down-time
• Approach to resilience: The service provides full replication in a physically separate datacentre with a hot stand-by. All cloud backups are hosted within United Kingdom.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to assets and functions is granularly defined at the role level by customers. The system has a dynamic interface, so users will only see the functions they have access to. For example, a user without Administrator permissions, will not see the "Admin" tab. When searching for assets, users can view only limited text fields of files they do not have access to. This enables a "request access" feature controlling duration and what the user can do with the asset.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 9001 ; ISO/IEC 14001 ; Cyber Essentials ; Cyber Essentials Plus
• Information security policies and processes: All information, security policies and controls are based on the ISO 27001 guidelines.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In-house configuration and change management procedure in compliance and audited to ISO 9001 & ISO 27001. Our change management policy, processes, and procedures are regularly audited. Formal risk analysis is conducted using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of each Themis platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a process of monitoring security alerts from our suppliers and integrate their security as required and when available.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use 'ConnectWise protective monitoring process'. Access logs are scanned and automatic notifications sent out should a threat be detected. In addition, we receive National Cyber Security Centre (NCSC) Weekly Threat Reports and act to incorporate any mitigations to threats & vulnerabilities identified that are relevant to our IT estate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: EBC has deployed incident management processes that include multi-step incident response procedures and instructions for incident notification. Steps include incident identification, containment, eradication, recovery and post incident analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Wednesday 7 April 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO 9001 accreditation date: Wednesday 7 April 2021
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: Thursday 25 September 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 75a5cce9-c791-40d3-8179-9565755c31f4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1a78d654-6f25-43d5-8118-a71436bc8258
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@ebcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.