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YOKO:10 LTD

SharePoint Online Intranet

Our SharePoint Online Intranet engagement provides a platform for company-wide communications, news and events. Employees can access information and resources required to complete day-to-day tasks, including a single point of access for all strategic documents, policies, guidance, and templates. All requirements and design decision are tailored to your needs.

Features

  • Defined personas for key user roles within the business.
  • In-depth demonstration of SharePoint intranet features and capabilities.
  • Discussions about previous projects and common trends.
  • Stakeholder workshops and surveys to confirm discuss ideas and requirements.
  • Confirmation of content requirements and content creation responsibilities.
  • Full communications and launch plan.
  • Content editor and intranet administrator training.
  • Full intranet build and testing inline with intranet specification document.
  • Additional support for post go-live updates and change.

Benefits

  • Fully prioritised (MoSCow) list of intranet requirements
  • Insight into what other organisations do and what works well
  • A corporate intranet designed around you requirements and personas
  • Increased employee communications and engagement
  • Access to information and resources for completing daily tasks
  • Management and publishing for all controlled corporate documents
  • Maximise existing licensing for Microsoft 365
  • "Out of the box" configuration, manageable by internal resources

Pricing

£750 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@yoko10.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 6 5 6 9 2 4 4 8 4 6 5 3 4 7

Contact

YOKO:10 LTD Professional Services Team
Telephone: 0114 700 6070
Email: services@yoko10.com

Planning

Planning service
Yes
How the planning service works
Personas will be defined for key user roles / audiences within the business. These will help define specific functional and non-functional requirements for the new intranet.

Next, a series of workshops and interviews will be completed to define the intranet requirements, structure, and functionality. Workshop outputs will be captured in a requirements matrix and will be prioritised using the MoSCoW system.

Workshops topics include; Discussing know requirements and options for implementing each, Content requirements for locations and business functions / departments, Delivery of news and internal communications including potential integration of Viva Engage and Viva Connections, Homepage components and layout, Document centre content structure and layout (the publication and management of published controlled documents), FAQ’s and “How do I” page options, Overall intranet structure (hubs, sites, and pages) and navigation, Page layouts and page components for key intranet areas, Use of media (images, videos, and icons), Intranet branding, Initial content creation requirements and responsibilities, including the re-use of existing content.

An intranet specification document will be created. which addresses the functional and non-functional requirements defined during the prior workshops, and provides an overall view of how the intranet will be configured to meet the agreed requirements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • SharePoint Online
  • Microsoft Entra ID
  • Viva Connections

Training

Training service provided
Yes
How the training service works
Workshops are provided for both content editors and intranet owners. The workshops outline all intranet functionality, any associated tasks and how these should be completed. Workshop content is supplemented with a series of “how-to guides”. The guides are created as a SharePoint pages and include annotated screen shots, outing core tasks associated with each role. Topics covered in each guide include; Overview of content editor tasks, Creating a new page and news articles, Adding and editing text, Adding and configuring web parts, managing the organisations media and assets library, Uploading and tagging documents.
Training is tied to specific services
Yes
Services the training service works with
  • SharePoint Online
  • Viva Connections

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All configuration work completed by yoko:10 is subject to functional testing. Test plans are created and reviewed following the creation of the intranet specification document. Testing, in line with the agreed plans, is undertaken as each area of configuration completes.
The intranet pilot phase also provides user acceptance testing (UAT). All pilot / UAT feedback is jointly reviewed by yoko:10 and project stakeholders. Any requests for changes or additions are discussed and agreed before implementation.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Yoko:10 provides remote intranet customer support by telephone or via secure desktop sharing. On-site support is also available if required.

Service scope

Service constraints
Standard support services are provided during office hours. Mon - Fri, 08:00 - 18:00. Support services may also be available out with these hours, subject to agreement and additional cost.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours between 9-5 Monday to Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Remote support is provided Monday to Friday, from 08:00 - 18:00.

Support is provided at a standard rate, with the support contract / requirements being agreed during the planning and deployment stages.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Deploying a corporate intranet improves internal communication and increases staff engagement. Remote and Frontline employees benefit from the same levels of information and interaction as office based employees. This supports an inclusive workplace, as well as aiding productivity and access to key information and resources.

Pricing

Price
£750 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@yoko10.com. Tell them what format you need. It will help if you say what assistive technology you use.