eCom Scotland

eLearning Content Development

Our experienced and talented team of design team work with clients to deliver engaging, interactive and stimulating e-learning built in industry standard authoring tools. Combined with project and risk management with a thorough QA and UAT process we can ensure engagement and compliance with content.

Features

• Content development analysis and professional advice
• Storyboarding from provided and existing content
• Graphic and navigation design
• Technical production to supplied technical specification
• SCORM and xAPI packaging
• Technical testing & Quality assurance
• User experience testing
• Specific accessibility technical testing
• Project and risk management

Benefits

• Expertise of an experienced elearning team
• Fully responsive designs across all devices
• Animations/videos can be in courses or used as stand-alone
• Can be part of a blended learning classroom approach
• xAPI can be added for more detailed user tracking
• Visually engaging through use of video animations and graphics
• Can be built in your preferred authoring tool

£5,000 a transaction

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wendy.edie@ecomlearningsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

265769751177513

Contact

Wendy Edie
01383 630032
wendy.edie@ecomlearningsolutions.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Courses can be built within eNetAuthor and then handed over to clients for loading onto our LMS (eNetLearn) or other LMSs.
• Cloud deployment model: Private cloud
• Service constraints: Limitations may include; Clients SSL, licensing and browser limitations.
• System requirements:
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5
  • A Learning Management System or environment to host the course

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ECom provides informed and timely responses to most enquiries within 24 hrs. Weekends and other circumstances can occasionally extend response times to up to 72 hrs. eCom provides access to experts aligned with the needs of your stakeholder groups, face-to-face direct support from our teams when preferred or needed, engagement with real people who know (and are involved in) your projects, and service levels aligned with your needs and expectations.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Clients have a dedicated account manager to oversee the project from concept to delivery as well as having access to the wider team at eCom. All courses undertake thorough QA and UAT testing which is handled by our customer support team before sign off by the client. A project review is then undertaken and any additional support scoped out.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide consultation or content workshops that can be held face to face or via webcall.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the project is complete users are sent the SCORM file package for their course.
• End-of-contract process: At the end of the contract the SCORM file is sent to the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Courses can be built to be responsive across all devices if this is a requirement from the client.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: ELearning packages can be customised in terms of length, delivery devices and environment, levels and complexity of interactions, accessibility features, and instructional and visual design. These items are scoped out during project kick off, and subsequently documented in deliverable design documents as required.

Scaling

• Independence of resources: We complete a project plan with detailed dates of every phase of the project which shows milestones to delivery. This is a binding document that keeps the work to scope and on-time. This is provided prior to the project kick off.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is contained within the eLearning course and the completed SCORM file is sent to users at the end of the project after the client has signed off the work as complete.
• Data export formats: Other
• Other data export formats:
  • SCORM file
  • HTML5
• Data import formats: Other
• Other data import formats:
  • SCORM
  • HTML5

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We provide users with a SCORM file therefore there is no network integration.
• Data protection within supplier network: Other
• Other protection within supplier network: We provide users with a SCORM file therefore there is no network integration

Availability and resilience

• Guaranteed availability: 99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
• Approach to resilience: Information available on request.
• Outage reporting: Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: User roles to restrict management interface and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Adhere to principles of ISO27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: ECom's formal change management process; • Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. • Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need. • Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. • Ensuring the configuration management system is updated to reflect the effect of any changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Syslog Monitoring performed by PRTG server
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: • Incident identification • Incident logging • Incident categorization • Incident prioritization • Initial diagnosis • Escalation, as necessary, to level 2 support • Incident resolution • Incident closure • Communication with the user community throughout the life of the incident

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  At eCom Learning Solutions, we are united in our drive and commitment to combat climate change. We regularly engage and collaborate with our many stakeholders to make a positive, sustainable environmental impact. This includes minimising our carbon footprint, investing in renewable energy, and engaging with our people to maximise their collective impact on climate change and on our operations.; ; We’ve taken steps to ensure our products and services use the least amount of electricity possible, while still ensuring reliability. Our headquarters uses power which is fully renewable, and we aim to minimise our water usage in our buildings and vehicles. We’re also committed to using recycled or upcycled goods as well as environmentally safe cleaning products. ; ; To further measure and assess our carbon footprint, we have also signed up to Pawprint, an employee engagement tool. Pawprint is an employee engagement tool which harnesses the energy employees already have to fight climate change and channels it towards their organisation’s climate targets.
• Covid-19 recovery:

  Covid-19 recovery

  The pandemic has and continues to amplify economic and social challenges, while also creating many new and unforeseen ones. Throughout the pandemic, we continue to do everything we can to aid the recovery of our employees and their families, and by extension, our local communities, businesses, and economies. This includes providing employment opportunities, up-skilling and re-skilling our workforce, implementing return-to-work and hybrid working policies, continuing our community engagement and support efforts, developing and implementing new ways of working, and supporting the health and needs of those affected by the pandemic. ; ; eCom Learning Solutions also has extensive online communication and collaboration capabilities to help ensure and maintain business continuity and we’re working continuously to help everyone stay safe while at the same time continuing to serve our clients in a responsible and reliable way.
• Tackling economic inequality:

  Tackling economic inequality

  Social purpose is woven into eCom Learning Solution’s fabric and values. Our vision is to help lower the unequal distribution of income and opportunity between different groups in society. We are generating more employment and learning and development opportunities, especially for those who face barriers or obstacles to employment.; ; ‘eCom Academy’ is designed to increase knowledge flow, innovation, skills development, and diversity in technology fields. Our internal academy provides employees with a wide range of free learning resources encompassing social and environmental issues, business, leadership, technical skills and more.
• Equal opportunity:

  Equal opportunity

  eCom Learning Solutions believes that both success and innovation begin with inclusion. We strive to build a workplace where everyone understands the important relationship between health, work, and disability. We also believe all work should be fair and decent, and everyone, regardless of where they live or which sector they work in, should be able to benefit from high quality jobs and opportunities to advance their own careers and lives. This includes both a commitment to not using zero-hour contracts, and a commitment to pay Living Wages.; ; eCom Learning Solutions is also committed to creating accessible technologies and products that contribute to the productivity of our employees, and our customers and the audiences they engage with. We understand and emphasise the need for our products to be usable by disabled and disadvantaged audiences and indeed many of our clients support these audiences directly.
• Wellbeing:

  Wellbeing

  eCom Learning Solutions wellness programme ‘eComLife’ is available to all employees. The programme is geared towards encouraging health and vitality, maintaining quality of life, and providing a positive working and living environment in which people can thrive. Our priority is to be flexible and proactive, so employees can gain awareness, education, and the support they need to successfully function at home and at work, free from factors which can negatively impact their health and wellbeing.; ; Community cohesion lies at the heart of what makes our communities safe and strong. It must be delivered by creating strong community networks, based on the principles of trust and respect for diversity, and nurturing a sense of belonging and confidence in people and the communities we work and live in. eCom Learning Solution’s commitment to working with small, diverse, high-quality suppliers is also an important aspect of our business.

Pricing

• Price: £5,000 a transaction
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wendy.edie@ecomlearningsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.