Capita Business Services Limited

Digital Policing, Data and Experience Transformation (Capita)

We collaboratively design, build and implement innovative, digital solutions transforming the operational effectiveness of police forces. Leveraging our deep expertise in data, AI and human centered design alongside our policing experience we develop user friendly solutions that enhance daily business processes, complex investigations, intelligence operations and strategic leadership decision making.

Features

• Discovery Workshops exploring opportunities for Data Transformation through to AI
• User Centered Design, Service Design, Process Mapping, Persona Creation
• Intelligence Dashboards, Officer Mobile Dashboards, Bespoke Cloud Applications
• Robotic Process Automation (RPA), Consultancy, Design and Implementation
• Data Strategy, Data Migration, Data Analytics and Data Visualisation (BI)
• Data Warehouse/Lake & API Design, ETL, Build and Implementation
• Master Data Management (MDM) and Data Virtualisation solutions (including Licensing)
• Data Science, Machine Learning and Artificial Intelligence
• Cyber Software, Cyber Analysis Consultancy and Licensing
• Project Delivery, Agile Scrum Teams, Agile Product Development, Agile Coaching

Benefits

• Single trusted view of your critical and sensitive data
• Deep experience with police forces, counter terrorism and crime units
• More operational time for officers through automated tasks and solutions
• Identification of vulnerability and Improved safeguarding with advanced data analytics
• Better decision-making, risk assessment and resource management with improved intelligence
• Efficiency savings through user centered designed solutions
• Tried and tested GDS approach Discover, Define, Refine, Deliver
• Collaborative approach using design thinking, methods and tools
• Rapid prototype development, prove value and reduce time to release
• Pricing £300 to £2,000 per person per day

£267 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

265830612907198

Contact

Capita Business Services Ltd
08702407341
engagewithus@capita.co.uk

Planning

• Planning service: Yes
• How the planning service works: We design digital policing solutions which are user - centred, developing the full end to end service from the back-office processes and technology to the ultimate user interactions so that they are high quality and deliver what the user values. We take a collaborative approach working with you using design thinking methods and tools to gain commitment and buy in and actively involves everyone in the transformation and business change. We focus on research first to understand your users’ needs, what the existing end to end user experience is and how it is supported by your organisational drivers, legislation, operational processes, people and technology. We then co-design and validate with you and your users the new service to ensure we define, design and deliver a coherent, joined up user journey, service solution and experience which meets user needs. We can work with you to implement the new services including helping you to change your supporting business processes and systems. An Agile scrum team could include Product Owner, Scrum Master, UX / CX Consultants, Interaction Researchers and Designers, Data Analyst, Data Scientist, Business Analysts, Service Designers and Interactive Designers, Developers, QA Engineers, DevOps Engineers to deliver quality iterations.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The team will deliver onsite or remote training to the core project team and users of the system, covering the main features of the platform, how to administer the platform and how to work with workflows and other features. For data based platforms, we will provide training sessions to focus on data analytics, designed for Intelligence / Operations teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our dedicated Dev Ops Engineers will assist buyers in migrate to or between cloud hosting services. Our engineers will work with IT teams within the buyers business and the Capita project team to define the architectural setup, the hosting provider and deployment steps for your applications.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our dedicated QA Teams build extensive automated and manual test coverage to ensure highest quality of client deliverables and supported applications. Our QA Engineers work with clients to derive backlogs and acceptance criteria then execute automated/manual tests to ensure applications and platforms are suitable for client needs. This may also include performance testing using common tools like JMeter, Gatling.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Hosting and Support Covers: IBM, Amazon Web Services (AWS) Microsoft Azure, Salesfore, Outsystems, Sitecore, SiteFinity, Drupal, Umbraco, UiPath, Blue Prism, Automation Anywhere. ; Support Overview: Ticket management is performed using the industry best practice standard ITIL framework. The Service Desk team will ensure all tickets raised have the correct category and priority applied. All tickets will be escalated for progress and updated at regular points throughout the resolution process. The Service Desk team will act as the main liaison between the client and the varying Capita internal support teams. The ITIL two stage call closure procedure is also applied thus ensuring that no tickets are resolved without prior communication with the client.

Service scope

• Service constraints: We offer support to our clients both onsite and remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 within 30 minutes, P2 within 1 hour, P3 and P4 within 90 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We offer standard, bronze, silver, gold, and platinum levels of service. ; Capita has designed and shaped a range of bespoke support packages to help ensure that the correct service level is presented to match with the customer’s business needs. The varying package levels are made up from a bundle of service options selected to cater to the more front facing, high-ended business critical systems, whilst also provisioning for the smaller background non-critical services.; ITIL Support Desk and Client Lead for any non-technical related issues; Costs are calculated based on individual support needs.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: IBM, Sitecore, Salesforce, Outsystems, Microsoft, Drupal (Aquia), Magento, Umbraco, AWS.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessments Bureau.
• ISO/IEC 27001 accreditation date: 18/03/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Equal opportunity:

  Equal opportunity

  We are committed to promoting diversity/ensuring nobody discriminates against individuals/groups under the Equality Act 2010. Promoting equality/inclusion is essential to being a responsible business/creating better outcomes for all. ; We have demonstrated our commitment to disability inclusion by signing up to the Disability Confident Scheme. Our personal independence business, which supports with disability through our work for DWP, has implemented measures across recruitment, working arrangements and employee training, to become a disability confident leader.; We have sustainable representation of ethnic diversity reflecting the communities we operate in and commit to a 15% Black/Asian and ethnic minority representation across all levels, reflected by the makeup of our executive team. To identify/tackle inequality, we implemented mandatory learning on unconscious bias, to ensure we continue to breakdown stereotypes/unconscious thoughts, when recruiting, promoting, and upskilling staff. ; We promote diversity via employee networks, learning, engagement, people, and leadership. Our employment procedures (recruitment-development), focuses on maximising the potential of everyone, developing talent, and recognising their differences. We have established internal network groups (gender, ethnicity, faith, LGBTQ+ and disability) to ensure we continually educate and develop our people. ; In relation to Modern Slavery, our suppliers comply with all local laws/regulations providing safe working conditions, treating workers with dignity/respect, acting fairly/ethically and being environmentally responsible. The following policies help us ensure modern slavery is not taking place in our business/supply chains:; -Human Rights Policy: procedures to prevent breaches to human rights standards. ; -Diversity/Inclusion Policy: to foster a fair/inclusive workplace, ensuring discrimination is eliminated. ; -Procurement Policy: what to expect from CBSL when purchasing goods/services and requirements to be met by Suppliers. ; -Code of Conduct: Behaviour standards to create better outcomes. ; -Supplier Charter: How we/suppliers conduct business openly, honestly, and transparently.; -Speak Up Policy: Commitments to speaking up about serious concerns in CBSL/Supply Chain.

Pricing

• Price: £267 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.