thinkproject UK Ltd

Thinkproject

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

Features

• Built Asset Lifecycle Platform;
• Asset Management.
• Handover Management.
• Commercial & Contract Management.
• Document & Communication Management.
• Virtual Design & Construction Management.
• Quality, Safety, Health, & Environment Management (QSHE).
• Embedded Microsoft-PowerBI, providing insight and intelligence across the asset-lifecycle.
• Platform Services; app integration, SSO, API, mobile, support and training.

Benefits

• Reassurance through secure and rapid-to-deploy market-leading software.
• Unparalleled features, integrations, user experiences, and synergies.
• Asset Management optimizes the asset-lifecycle, enhancing performance, efficiency & decision-making.
• Seamless as-built data transfer to asset owners for optimal operation/management.
• Manage contract, cost, and supply-chain for financial performance/budget compliance.
• Unify project management, teams, tasks, and data with tailored processes.
• Elevate BIM: seamless integration, efficiency, and mobile for project teams.
• Ensure compliance, improvement, and high standards with QSHE management.
• Turn data into decisions with comprehensive BI, unlocking immense business-value.

£45 to £200 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

265894356455911

Contact

Thomas Mayne
01452 547 140
info.tpuk@thinkproject.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, including help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via Thinkprojects in-built support system during working hours.
• System requirements:
  • Internet Access
  • Internet Browser (Internet Explorer, Google Chrome, Firefox, Safari, Android, IOS)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A team of expert Support Specialists are on-hand to support Users via a dedicated ticketing service. We aim to respond to all of support enquires within 3 hours during business hours (actual performance <20 minutes), as well as maintain a customer satisfaction rating of over 98% (actual performance > 99%).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk's Web Widget Accessibility Conformance Report is available on their website. (https://support.zendesk.com/hc/en-us/articles/4408838287514-Making-Zendesk-products-accessible)
• Onsite support: Yes, at extra cost
• Support levels: We provide a fully integrated online Help Centre with video tutorials, help articles and quick start guides. Users may submit support tickets through the Help Centre or speak in person to one of our dedicated Support. ; ; We aim to respond to all support tickets within 3-hours during business hours (actual performance <20 minutes), as well as maintaining a customer satisfaction rating of over 98% (actual performance > 99%).; ; Our Support Specialists are underpinned by an expert Consulting team of Industry Experts, alongside our Delivery Team of Solution Specialists who host CPD Certified training programmes and support onboarding. Clients also benefit from a dedicated Account Manager who lead regular Business Review Meetings and partner with our Customers to define and help achieve their desired outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our integrated solutions benefit from our real-life experience of the complexities of the AECO industry. With over 20 years of experience in the industry, our experts are on hand to advise you on how to get the most out of your projects. From best practice processes to data analysis, we offer full consultancy services that go beyond technical support.; ; We offer various implementation pathways to suit your unique needs. Our standard project implementation ensures a seamless integration of our solutions into your operations, our customised project implementation allows for a more tailored solution that aligns perfectly with your specific goals, or our Enterprise Strategic Implementation focuses on the holistic digital transformation of your processes throughout the asset lifecycle. To ensure a successful rollout after implementation, our comprehensive eLearning, enablement, and support services will be the foundation, fostering a strong partnership and delivering the highest level of service and satisfaction for our valued clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video Tutorials
  • Help Articles
  • Quick Start Guides
  • ELearning Programme
• End-of-contract data extraction: Secure online and offline archives are availbile for warranty claims, legal compliance, and project insights. Audit-ready, OPEX-friendly, with effortless data storage and no hardware costs.
• End-of-contract process: Optional archiving services availible at the end of contract at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A suite of task-orientated mobile apps are availbile to exchange data across the Thinkproject platform.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Platform Services encapsulate a comprehensive suite of offerings designed to provide scalable, secure, and efficient cloud-based solutions for managing data and applications to enhancing collaboration, improving data accessibility, and facilitating the seamless integration of class leading applications. ; ; With features such as single sign-on, centralized API frameworks, and UI leading mobile applications, Platform Services streamline operations, reduce IT overhead, and promotes innovation by allowing users to leverage the latest technologies without the need for distributed solution landscape. Additionally, includes support and training resources, like academies, to ensure users can maximize the benefits of the platform environment.
• Accessibility standards: None or don’t know
• Description of accessibility: We are committed to making our solutions a positive place for everyone. We make our tools as accessible as possible to all of our end users, with WCAG referenced when User Interface design work is carried out.
• Accessibility testing: We have implemented technology as part of our development and testing process to support WCAG compliance, including WAVE (Web Accessibility Evaluation Tool) and IBM Equal Access Toolkit. These toolkits help us to test and identify those areas for improvement, which we are committed in addressing through our roadmap and building into our agile development process.
• API: Yes
• What users can and can't do using the API: Thinkproject provides an API Framework which enables solution integrations and facilitates data continuity across the build asset lifecycle. ; ; Efficient RESTful APIs deliver data in JSON format for seamless integration and streamlined communication.; ; Gain access to Thinkproject environment via API service account. Permissions tied to solutions, parties and roles ensure secure data access for documents, contracts, events and metadata.; ; APIs extend solutions by exposing functionalities for developers to customize applications, add features, and innovate according to specific needs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.; ; Users have the flexibility to tailor their experience, curating the ideal blend of tools from our expansive portfolio while benefiting from the platform services.

Scaling

• Independence of resources: Thinkproject is hosted on a hybrid cloud platform combining both dedicated physical and virtual hosts. This affords flexibility and scalability allowing growth and demand requirements to be met dynamically. We perform regular performance testing and engage with specialist consultants to ensure that the system is optimised at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Thinkproject Analytics is the best practices data analytics solution for our customers, a solution which unlocks endless possibilities in terms of providing actionable prescriptive and predictive insights at all levels, to all participants from executives/project/portfolio managers to project executioners and across the entire built asset lifecycle. ; ; It is also a platform which helps connect data from other business-critical systems (like your project scheduling system, ERPs) and get a holistic insight across all your business processes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Exporting to Excel, Word, PDF and other formats is simple and convenient. Reports, registers and events can be downloaded by Users.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • XLSX
  • Word
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: All file formats apart from .EXE

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Operational 99% of the time except for planned downtime, assured by contractual commitment.
• Approach to resilience: Thinkproject is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. It is hosted in geographically separate locations for Primary, Backup and Disaster Recovery. Further information available on request.
• Outage reporting: Thinkproject shall post a message on the login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only security cleared and authorised Thinkproject personnel, authorised hosting provider support teams and authorised database administrators have access to client data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Rheinland
• ISO/IEC 27001 accreditation date: 01/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development is in-house and carried out in accordance to our ISO27001 information security management system. Azure DevOps is utilised across the in-house development team. Thinkproject engages external security consultants to penetration test the application which is carried out at least annually and at any major upgrade release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fortinet Adaptive Security Appliances (ASAs), FirePower subscription, Enterprise DDoS protection delivered through Arbor and Cloudflare DDoS, Web Application Firewall (WAF) and Content Delivery Network (CDN). Infrastructure is protected by Windows Defender. In addition to application and organisation testing & auditing we also carry vulnerability scans of the system and the company networks. All infrastructure resides within tier 3 data centres and all patches are deployed in accordance with our release schedule. Any application vulnerabilities would be managed under high priority through our Agile process. The above systems provide real time dashboards and notify by email alerts.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In addition to our hosting provider and our monitoring alerts Thinkproject protected by Cloudflare DDoS and Web Application Firewall (WAF) which automatically manages any potential compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our carbon footprint through our sustainability strategy. We uphold ourselves to the highest standards from governing bodies and climate experts and have a responsibility towards our people, our communities and the wider world. Since 2021, our emissions are measured with the guidelines of the GHG Protocol Corporate Accounting and Reporting Standard. Furthermore, in 2023, the Science Based Targets initiative approved Thinkproject’s near-term emissions reduction target. The Science Based Targets initiative is a global body that enables companies to set their ambitious emission reduction targets in line with the latest climate science. ; ; The Greenhouse Gas Protocol categorises greenhouse gas (GHG) emissions into three areas: Scope 1, 2 and 3. Scope 1 records emissions from sources owned or controlled by the company, e.g., the corporate fleet. Scope 2 includes emissions that the company causes indirectly, for example through the consumption of purchased energy. Scope 3, in turn, are indirect emissions that occur in the company’s value chain, for example in purchased goods and services. The CO2 equivalents (CO2e) of the year 2021 served as the reference for the evaluation of the near-term goals.; ; In 2021, the total GHG emissions for Thinkproject were 3,844 tons of CO2e. The distribution was 237 tons or 6.2% for Scope 1, 119 tons or 3,1% for Scope 2, and 3,488 tons or 90.7% for Scope 3. The SBTi validated Thinkproject’s near-term, science-based target of reducing its GHG emissions from Scope 1 and 2 by 42% by 2030 and absolute scope 3 GHG emissions from purchased goods and services by 25% within the same timeframe. These Scope 1 and 2 target ambitions are in line with a 1.5°C global temperature trajectory. ; ; Find more details in the section “GHG emissions & energy” of our annual Sustainability Report 2022

  Covid-19 recovery

  During the recent stages of the pandemic Thinkproject executed a full risk assessed plan which we would be happy to share.; ; As an inclusive organisation the following principles were observed with regular messaging:; - Establishment of full virtual working capability, leading to an employee’s choice of virtual or home working today; - Office closures where relevant, advisory for client office visits; - Full COVID measures and associated advice e.g. sanitiser stations, social distances arrangements and limitations to office attendance; - Regular messaging of government advice and associated employer advise; - Regular risk assessment of office and employee risk at managerial / operation level; ; With these in place Thinkproject has experienced a relatively minor impact from COVID19 and has continued to work effectively with its customers. Choices of virtual, office or homework still remain to promote flexibility and wellbeing amongst our staff and we continue to monitor government advice to minimise customer impact and to ensure we adhere to safe working practice for our employees.; ; Our continuing support for equality and economic equality based upon efforts to include, upskill, educate and mentor people returning to work, seeking greater opportunity extends to COVID recovery and we will work with customers as necessary to identify and support such opportunities to people and communities affected by COVID. During the recent years of the pandemic, Thinkproject have proven our capability to deploy, implement, deliver, and support our solutions digitally and remotely ensuring minimal disruptions through the recent period of pandemic measures.

  Tackling economic inequality

  To help tackle economic equality Thinkproject can support in-work progression and skills development which may be valuable to later employment opportunity, entrepreneurship or to the growth of new organisations.; ; Thinkproject can discuss the provision of in-contract work placement for individuals to work alongside our own staff as a work placement during our delivery to our customers to enhance skills and experience leading to further employment and opportunity. These can be specifically targeted to disadvantaged individuals, in low skills areas or high growth sectors such as information technology.; ; We can discuss the potential provision of training and mentoring to address skills gaps and help with skills and experience that may lead to additional qualification for the attendee helping to raise economic equality and skills within the contract locality.; ; Thinkproject would be happy to discuss these opportunities with our customers, discussing how we can work with customers to influence staff, suppliers, customers and communities through the delivery of contracts to support Policy Outcome, e.g. engagement, co-design/creation, training and education, partnering/collaborating, volunteering as recommended within The Social Value model.; ; Our company recognizes the profound impact that economic disparities can have on communities and society as a whole. Each of our locations is empowered to manage efforts to benefit their local communities through volunteer days, donations, or fundraising activities. Recently, our team has been involved in a number of activities. Our volunteers were able to learn all about woodland maintenance with Gloucestershire Wildlife Trust. Through our partnership with AccXel Construction School, we are delivering modules for the next generation of construction experts. By embedding these principles into our operations, we not only demonstrate our dedication to corporate social responsibility but also contribute to building a more inclusive and sustainable future for everyone.

  Equal opportunity

  Thinkproject stands for equal opportunities. Through collaborative conversations with our customers, we can actively facilitate employment, retraining and return-to-work. Our management and executive team can spearhead initiatives, offering volunteer work, professional introductions, and mentoring sessions. By sharing our experience and best practices, we can help people overcome barriers to employment or education. In addition, Thinkproject is committed to promoting economic equality through comprehensive measures aligned with the objectives of the tender. By recognising the paramount importance of diverse and resilient supply chains, we can help foster environment where startups, SMEs, and VCSEs thrive. ; ; In addition, we can provide mentoring and work experience functions during project delivery, encouraging immediate skills development and leadership. In addition, Thinkproject can support job progression and upskilling, promoting equal opportunities for future employment. We can offer internships, enabling individuals to work alongside our staff and gain invaluable experience during project delivery. ; ; Committed to transparency, we are open to working with our customers to demonstrate our own equal opportunity practices and work together with them to promote this as a social value outcome.; ; Find more details in the sections “Training on a digital skillset” and “Diversity&inclusion” of our annual Sustainability Report 2022

  Wellbeing

  As a purpose-driven company, we are committed to and invested in our sustainability efforts which focused on People as well as Planet and Prosperity. Wellbeing is primarily focussed on people and as one of the UK Best Workplaces for Wellbeing 2022 Thinkproject will be happy to share the idea of our employee wellbeing initiatives that will be directly applicable to the workforce. ; ; We support the health and wellbeing - including physical and mental health - in the workforce by provision of annual Headspace subscriptions, and organised by FALCO - our external HR organisation - we promote social activities for inclusion such as team-building themed social events.; ; Think project have dedicated policies communicated through mandatory educational training to promote wellbeing, health and safety at work and whilst working a home / an alternative office.; ; Thinkproject employees are also encouraged to seek wellbeing for themselves and others externally and as such are allocated 2 day per year to spending on social value focused initiatives. For example our staff could support community assistance via its employees to such initiatives such as but not limited to Help for the Homeless, Shelter, Food Banks/Canteens or Tree Planting activities.

Pricing

• Price: £45 to £200 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.