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DIGPACKS LTD

Power Platform Solution Development (PowerApps, RPA and AI - Intelligent Automation)

Delivers PowerPlatform business solutions.

Primary skills in PowerApps, PowerAutomate, PowerBI and Microsoft RPA (PowerAutomate Desktop)

Features

  • PowerApps
  • PowerBI
  • PowerAutomate
  • RPA - Software Automation
  • Reporting
  • PowerPlatform
  • Business Applications
  • Virtual Agent 24/7
  • Power Apps - Clinical Automation Power Automate Desktop
  • Office365

Benefits

  • Integrate all services and data with Office 365
  • Show data from multiple data sources within a single application
  • Automate data transfers and repetitive tasks
  • Teams ensures the right audience for your custom PowerApp
  • Customer Services
  • Healthcare chatbot - Virtual Agent
  • Office365

Pricing

£650 to £950 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@digpacks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 6 6 2 0 5 3 4 8 2 8 1 3 9 8

Contact

DIGPACKS LTD Bill Irvine
Telephone: 0203 576 0089
Email: admin@digpacks.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
PowerPlatform suite of products and services
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Microsoft Office 365 licencing
System requirements
Office 365 licencing

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending upon agreement with client.

Within 24 hours as a standard. Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support available Mon-Fri, 9am - 5pm

Other levels of support and technical account manager by individual agreement with client
Support available to third parties
No

Onboarding and offboarding

Getting started
We can have teams meetings.

Develop your application or service.

We will provide documentation on application usage and or support and can offer in person services if required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data is likely to be held on customers own environment.
End-of-contract process
Contract will be for development of applications and/or services.

After application is built and delivered, our relationship can end.
Or, we can provide support for a period of time, eg: 12 months. When that support period is complete, again, our relationship can end or we can continue the support contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference between the SERVICE. The applications we develop may be designed for different user interface functionality - ie: less screen space ona mobile device to desktop - so maybe show less controls
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
We offer a custom business application service. The customisations come by design.

Scaling

Independence of resources
This is provided and back by Microsoft PowerPlatform services

Analytics

Service usage metrics
Yes
Metrics types
Microsoft PowerPlatform admin centre provides full metrics on customer usage
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is held in clients own environment
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We work off the back of the Microsoft PowerPlatform

We rely on Microsoft availability, that is also what ourcustomers will be relying on as their custom applications will be accessing this directly
Approach to resilience
We do not have our own data center. Weuse cloud services from the Microsoft PowerPlatform
Outage reporting
Email alerts from Microsoft

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We use Microsoft security groups to manage permissions for resources. Membership of these groups are under constant review at director level.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Acceptable Encryption and Key Management Policy.
Acceptable Use Policy.
Clean Desk Policy.
Data Breach Response Policy.
Disaster Recovery Plan Policy.
Personnel Security Policy.
Data Backup Policy.
User Identification, Authentication, and Authorization Policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our main clients are NHS trusts, we comply to their change management processes operated at the ISO 27001 standard.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
How you assess potential threats to your services:
Antivirus software which provides vulnerability assessments and recommendations. This is also updated automatically when new virus/malware definition files are available.

How quickly you deploy patches to your services:
We ensure that our organsiations assets are centrally managed, and enforce bi-weekly patch management.

Where you get your information about potential threats from:
For our cloud service, we analyse the Office 365 security center to identify any risks to our services.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
How you identify potential compromises:
Microsoft 365 Defender to identify potential compromises to our cloud service.
We run attack simulation training throughout the organisation so that our staff can experience how to respond to a threat.
Check device compliance to ensure that each device connected to the environment is secured.

how you respond when you find a potential compromise:
Take device offline
Force sign out of all cloud services
Run relevant security tools to resolve situation

how quickly you respond to incidents
We get alerted via email to any security incidents and respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process begins with a dedicated Microsoft Form that is available for users to complete. Upon creation, this is automatically sent to the triage team to manage the escalation and assignment of the incident. All incidents are logged and progress monitored and status assigned.
We review all incidents at service management meetings on a daily basis.
Standard common events are pre-approved and have their own specific SLA.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

All our employees are given flexible working at any time, if they feel they need time off work, they can have it.
We like to encourage our employees to have a good work/life balance and we encourage them to develop external interests, even if it means performing these during business hours.
We are looking in the near future to bring in employee gym membership and at all times are conscious of removing any stigma against mental and physical well being.
All matters related to employee well being are treated in the strictest confidence.

Pricing

Price
£650 to £950 a unit a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We often provide FREE applications for our public sector customers, such as our 'Asset Booker' application.

This is a fully fledged, Free application with no expiration period.

https://www.youtube.com/watch?v=ADRulha4p6o
https://www.youtube.com/watch?v=oFaUTKvaMVI
Link to free trial
https://www.youtube.com/watch?v=oFaUTKvaMVI

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@digpacks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.