NOC365 LTD
Managed Service
NOC365's Managed Service ensures your organisation's IT infrastructure is always available to support employees and systems. The service manages and monitors all cloud and on-premise components including Servers, firewalls, WAN/MPLS, LAN Hardware, Routers, Switches, Wi-Fi. The service is provided by our UK-based 24x7x365 NOC and Service Management Team.
Features
- 24x7x365 monitoring of LAN, WAN and Cloud resources
- Fully managed and monitored service
- IT process automation including strategy, design and deployment
- Experience of all major public cloud platforms
- Experience of Server, Desktop, & Mobile devices
- Managed cloud migration services including AWS & Azure
- Specialists in Digital Transformation
- Cloud based disaster recovery planning and solutions
- Regular service reviews including technical reporting via 6 monthly healthcheck
Benefits
- Manageable, consistent cost model
- Transparent SLAs to manage expectations
- Peace of mind with proactive, accessible and experienced support team
- Access to modern technology solutions
- 6-monthly health checks and recommendations of best practice
- In-depth understanding of the environment for rapid resolution
- Access to certified engineers and consultants
- Service Delivery Management– designated Service Manager allocated to contract
Pricing
£10 to £180 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@noc365.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 6 6 4 5 1 0 8 6 1 6 7 5 6 1
Contact
NOC365 LTD
Zeshan Tahir
Telephone: 0345 862 5586
Email: sales@noc365.com
Planning
- Planning service
- Yes
- How the planning service works
- As part of the Managed Service, NOC365 will offer advice on the network device estate on a quarterly basis, or as needed, to ensure that the Customer continues to receive the desired level of service quality. The advisory includes cloud reviews, software updates, patch management and hardware upgrades to the network devices. Follow through on planning advice would be supported by the NOC365 Account Manager & Service Delivery Manager.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
During the initial phase of the engagement, our team will work with
end users who will be responsible for the day to day of any part of the managed platform they will need access to. We evaluate the skill sets of the users, identifying gaps for the training material.
We will then carry out training for users and/ or administrators who will be responsible for the day-to-day maintenance of the solution. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We carry out an audit of existing systems, discuss the goals and outcomes taking any risks into consideration. We then.create a scope of works (SOW) and project initiation document (PID) and gain agreement on the migration plan. Once agreed, you are assigned a project manager & we complete the migration according to the agreed SOW & PID, meeting all goals and milestones.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
NOC365's Managed Service is underpinned by our default SLA's and KPI's. Prior to roll-out of new processes, we ensure that our developments have been through a comprehensive and robust quality assurance testing programme.
We work with our clients throughout the process with milestones at each point providing complete visibility and transparency into our testing procedures at all stages. Our service management team will report monthly on performance and drive continuous service improvements at all times.
We also follow best security practices and perform regular penetration tests as required. We are certified to Cyber Essentials Plus.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We have experience in all major cloud platforms, including Microsoft, Amazon Web Service & Google Cloud, and use our remote monitoring and maintenance platform to identify issues quickly. Our experienced engineers support and develop services across all three platforms.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
NOC365 UK Business Hours (9am - 5pm): Business Impact & Target Response Times: High - 1 Hour Medium - 2 Hours Low - 4 Hours None - 8 Hours
NOC365 UK Non Business Hours (24/7): Business Impact & Target Response Times: High - 2 Hour Medium - 4 Hours Low - 8 Hours None - Next Business Day Please note any Escalations to Cisco Support will fall under their SLA's - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide support via email, telephone, on site and through our client portal. Where extra assistance is required that is not covered by the standard service, customers may purchase this at the rates shown in the SFIA rate card.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At NOC365, we are committed to fighting climate change through our social value priorities:
• Sustainability is a key factor in all procurement decisions, including a cloud first approach, and working with vendors who are actively working towards fighting climate change.
• Minimising energy usage in the office and reducing travel by promoting working from home.
• Actively reducing travel and promoting the use of online meetings and electronic communication.
• Investment in paperless-technology with the company now almost entirely paper-free. Examples include electronic signature software, employee records & digital business cards.
• Seek to buy recycled and recyclable products and other consumables.Covid-19 recovery
At NOC365, our workplace conditions have been adjusted to support the fight against Covid-19. Improvements range from safe social distancing, reducing in-person meetings and having virtual meetings instead, and flexible working arrangements.
As an IT provider, we have also helped many organisations develop and maintain their recovery strategies, providing technology solutions (i.e. Virtual Desktops & Online Collaboration tools) to facilitate working from anywhere, anytime, allowing flexibility of working styles and patterns for users.Tackling economic inequality
NOC365 is committed to tackling economic inequality and we ensure that all our employees are provided a level playing field and have the same access to opportunities and pay scales during their employment. We ensure economic equality throughout our recruitment, selection, training, and promotion procedures, ensuring all individuals are selected solely based on their relevant aptitudes, skills and abilities.
We have invested heavily in our infrastructure which allows employment not just in our local community but nationally, and we are committed to offering work experience, apprenticeships, and placements wherever possible.
We support our communities by donating computer equipment and offering support to organisations who are actively tackling inequality.Equal opportunity
NOC365 is committed to creating a working environment in which staff, management, and our customers are treated with dignity and respect, which is free from unlawful discrimination, victimisation, or harassment. We are a dedicated equal opportunities organisation, ensuring diversity and inclusion form part of everything we do.Wellbeing
At NOC365, we take the wellbeing of our staff very seriously. We regularly collect input and feedback from them to ensure we are doing our best to provide a working environment that provides a viable work-life balance for all. We are ISO 45001 accredited and have clear health and safety policies to ensure the long-term wellbeing of our staff.
Pricing
- Price
- £10 to £180 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@noc365.com.
Tell them what format you need. It will help if you say what assistive technology you use.