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Samsen Technology

Mobile Device Management Service

Our Device Management Service for iOS, iPadOS Android, Windows and MacOS provides administration and configuration for devices within your organisation. A complete end to end service, it covers everything from the initial order throughout the devices’ entire lifecycle, giving you both security and cost benefits.

Features

  • Management of device enrolment workflows
  • Inventory reporting of assets, specifications and ownership
  • Management of device configuration, staging and security settings
  • Creation and revision of profiles and policies
  • Packaging and deployment of standard & bespoke applications
  • Managed distribution of App Store applications
  • Fully managed service available, including Project Management
  • Continuous client defined control management process

Benefits

  • Strengthen your security by bringing standardisation, compliance and control
  • Improve user experiences with zero touch deployment
  • Better understand your estate with full picture reporting
  • Complete visibility of Mobile Device IT estate
  • Standardisation of users across software applications and versions
  • Reduces IT management time and effort

Pricing

£6.50 to £395 a device a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan@kintek.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 6 6 6 3 6 3 4 9 1 1 1 1 1 9

Contact

Samsen Technology Jonathan Clarke
Telephone: 020 4538 4548
Email: jonathan@kintek.co.uk

Planning

Planning service
Yes
How the planning service works
Our approach involves thorough business analysis, where we assess the specific needs and objectives of the organisation. The analysis informs our solution design phase, during which we craft a tailored approach to meet the identified requirements, ensuring optimal functionality and integration with existing systems.

We extend planning to security architecture. Through methodical design and implementation of encryption, access controls, and audits, we ensure compliance and mitigate risks.

Our comprehensive planning services, covering analysis, design, and security, ensure a smooth transition to cloud hosting or software, providing efficient mobile device management for our clients.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our training covers a wide area of topics, including but not limited to:

1. Cloud infrastructure management: Understanding the fundamentals of cloud computing, navigating through various cloud platforms, and managing cloud resources efficiently.
2. Security best practices: Educating your staff on security protocols and measures to safeguard sensitive data and mitigate potential cyber threats.
3. Performance optimisation: Optimising cloud infrastructure for enhanced performance and scalability to meet the dynamic demands of your business.
4. Continuous monitoring and troubleshooting: Training on monitoring tools and techniques to identify and rectify issues promptly, ensuring uninterrupted service delivery.

Our training sessions are conducted by professionals with extensive expertise in cloud technologies, offering hands-on exercises and real-world scenarios to support effective learning and skill acquisition. We tailor our training programmes to suit your organisation's specific requirements and ensure maximum relevance and applicability to your operations.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our service includes assistance with migrating to the cloud or transitioning between cloud services. Our approach focuses on the following elements:

1. Assessment and Planning: We evaluate the organisation's needs and goals to create a tailored migration plan.
2. Cloud Service Selection: We guide buyers in selecting the most suitable cloud hosting or software services.
3. Data Migration: We securely transfer files, databases, and applications to the cloud.
4. Configuration and Integration: We optimise the new cloud environment, configuring user access and integrating with existing systems.
5. Training and Support: We provide comprehensive training and ongoing support for IT staff and end-users.
6. Optimisation: We continuously monitor and optimise the cloud environment to improve efficiency and scalability.

Our primary objective is to ensure the seamless and efficient migration of data to the cloud, with a goal to enable our clients leverage the full benefits of cloud computing for their operations.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We offer quality assurance and performance testing as part of our service. Our processes include:

1. Comprehensive Testing Procedures: We implement comprehensive testing procedures to evaluate various aspects of mobile device performance, including speed, responsiveness, battery life, network connectivity, and compatibility with different software applications.

2. Testing Environment Setup: We create a controlled testing environment that closely mimics real-world usage scenarios to accurately assess how devices perform under different conditions.

3. Test Case Development: We develop a set of test cases covering all key mobile device functionalities to identify any potential issues or performance bottlenecks.

4. Automated Testing: We utilise automated testing tools and scripts to streamline the testing process and improve efficiency.

5. Performance Monitoring: We monitor the performance of mobile devices in real-time during testing to identify any anomalies or deviations from expected performance metrics.

6. Feedback and Reporting: We provide detailed feedback and reporting to clients, highlighting any issues or areas for improvement identified during testing.

7. Continuous Improvement: We continuously refine our testing procedures and methodologies based on feedback and emerging trends in mobile technology to ensure that clients receive the most up-to-date and reliable testing services.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Risk assessment and management
  • Security awareness training
  • Identity and access management
  • Network security implementation
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Cloud Hosting:
1. We offer support for cloud hosting services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
2. We assist clients in setting up and configuring their cloud environments to ensure optimal performance and data security.
3. Continuous monitoring and management of cloud resources are part of our service to ensure smooth & proactive operations.

Software Services:
We support a wide range of software services, including:
1. Mobile Device Management (MDM) software for managing and securing mobile devices across various operating systems such as iOS, Android, and Windows.
2. Software for distributing, securing, and managing mobile applications within an organisation.
3. Identity and Access Management (IAM) solutions for controlling user access to corporate resources and applications securely.
4. Endpoint Security software for protecting devices from malware, data breaches, and other security threats.

We offer integration with popular software services such as Microsoft Intune, VMware Workspace ONE, Simple MDM, MobileIron, Jamf to provide clients with flexibility and choice in their MDM solutions.

Overall, we focus on delivering an MDM solution that leverages cloud hosting and supports a wide range of software services to meet the diverse client needs while ensuring security, scalability, management ease.

Service scope

Service constraints
No constraints.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We operate under Service Level Agreements (SLAs) established with our clients. Our teams are available during standard office hours, from 9 AM to 5 PM UK time. Additionally, we offer extended support options for those requiring assistance beyond these hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We offer three support levels:

Level 1 Support: Basic troubleshooting and setup assistance included in our base fee.
Level 2 Support: Advanced technical expertise for complex issues, available online and on-site, included in our base fee.
Level 3 Support: Specialised assistance from cloud support engineers and technical account managers for critical challenges, included in our base fee.

Our pricing model includes a base fee tailored to each client's needs, with additional charges for call-out and on-site support starting at £550 per day.

Clients can opt for dedicated technical account managers or cloud support engineers for ongoing guidance and proactive assistance in maintaining their solutions.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Workspace ONE, SimpleMDM, InTune, Jamf

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Data Security and Protection Toolkit

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

At our organisation, we are dedicated to fostering equal opportunities for all employees. We offer clear pathways for in-work progression through mentorship programmes, skills development initiatives, and leadership training opportunities. By implementing regular performance evaluations and feedback mechanisms, we actively identify and address barriers to progression, ensuring that every member of our team has the chance to thrive and succeed within our inclusive and supportive work environment.

Wellbeing

Our organisation prioritises the wellbeing of our employees through various initiatives. We conduct regular workshops covering topics like stress management, healthy eating, exercise, and mindfulness. Additionally, we offer an Employee Assistance Program for confidential counselling and support. Community fitness events and annual employee volunteer programs further promote physical activity and community engagement.

Pricing

Price
£6.50 to £395 a device a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan@kintek.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.