Intec Systems Ltd

Managed File Transfer (MFT)

PathFinder is a fully functional data exchange tool, which can be
used anywhere there is a requirement to move an electronic
business document between separate computer systems in a
secure, controlled, monitored and reliable environment.

Features

• Rapid Trading Partner Setup
• Support for All B2B / EDI Standards & Protocols
• Best-in-Class Support & B2B Expertise
• High Performance
• Easily Transform Data Formats
• Formatting Consistency
• Auto Generate Documents
• Real Time Automated Processing

Benefits

• Get your Trading Partners up and running quickly
• Gives ability to incorporate all future requirements
• Experienced EDI consultants to provide consulting, training & support
• Pathfinder is secure, scalable and resilient
• Remove manual data entry and associate errors
• Embed translated documents straight into your processes
• Provide connectivity to all major databases and applications
• Automate the process in real time

£9,490 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

266927839359930

Contact

Steven Laurie
07841493822
slaurie@intec.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: All licensing and requirements are provided as part of solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the severity of the issue, our support times will vary according the SLA's. Typically, responses will be Monday to Friday 8:30 - 5:30.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Intec Systems will provide resource and support during standard working hours. It is recommended that customers deploy the High Availability option to provide resilience and reduce need for support, particularly out-of-hours. ; ; If additional support is required, this can be discussed as part of the project definition phase.; ; Education and training can be provided by Intec where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Intec will provision the SaaS Licence and work with the client to configure the solution. High-level training will be provided initially as part of the set up. Any specific 'power users' can attend an in-depth course (chargeable - details available on request). We will also work with the client to determine if ongoing changes and updates will be handled internally or whether a monthly services provision should be drawn up. This is available at extra cost and can be tailored according to requirements.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Intec will work with the client to ensure data is exported to client specified destination at the end of the contract and any copies are deleted.
• End-of-contract process: Client can provide 3 months notice to end the service at which point Intec will agree timeframe and exporting of customer data before any copies are deleted.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Secured configuration tool as part of PathFinder client tool.
• Accessibility standards: None or don’t know
• Description of accessibility: Tools built into Operating System. Not included in client.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The system provides API's in order to exchange data with other systems. ; Mapping and Translation tools also allow for specific configuration and data exchange between all systems.
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Using Mapping and Translation tools to manage the communications configuration. ; User access control is managed by administrator, providing high level of security.; ; The service from Intec is completely customisable and the exact requirements will be discussed as part of each project, with changes agreed throughout, if needed, to achieve maximum benefit.; ; Intec will be your partner throughout the process.

Scaling

• Independence of resources: Dedicated servers can be used, if required.; Deployment of a 'High-Availability' (HA) for resilience.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time dashboard can display metrics.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AWS EC2 Instance with encrypted disk.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The Intec PathFinder tool will move data from one location to another as specified by the client. Nominate the target destination and the tool will automatically move the data, monitoring throughout the process and confirming when complete.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • FTP / SFTP
  • SMTP / HTTP
  • AS/2
  • Virtually any file type can be moved.
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.999% Availability. ; Recommend deploying High-availability server for resilience and redundancy.
• Approach to resilience: Software is hosted in AWS Datacentre (ensures disk and networks are available), providing very high levels of availability.; Additionally, we recommend using a High-Availability Server to provided resilience and redundancy.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to client data is restricted to the level required to deliver services and support to the client.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Issued 05/11/2019, reissued 22/03/2022
• What the ISO/IEC 27001 doesn’t cover: Cloud Software is deployed on AWS:; Details of AWS Certification can be found at:; https://aws.amazon.com/compliance/iso-27001-faqs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Software is deployed on AWS - Data privacy policies can be found at:; https://aws.amazon.com/compliance/data-privacy-faq/; ; If the client preferred, alternative datacentre providers can be used (IBM, Microsoft etc).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Client requirements will be discussed in detail with an agreed plan and timescales set out for each part of the project / initiative.; ; Activities include: ; Tracking done via intranet; Implementing change management processes; Projects and support cases are all tracked; Deployment of service packs in timely manner.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Conduct regular internal application and network scans and engage a third party to perform regular application scans. All critical findings are remediated to close.; ; OS patching applied regularly to ensure latest security controls in place.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular monitoring and tesing of system including patching of Operating System regularly; Manage user control and generate audit trail ; Logging all activity.
• Incident management type: Supplier-defined controls
• Incident management approach: Data incident response processes serve to properly report and retain documentation for events, begin remediation, discover root causes, learn lessons, and prevent similar occurrences.; ; Should an incident occur while a client’s information is in our possession, the client is notified of security breaches of customer data within two business days.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Intec is a small business but can contribute to climate emergency by adopting best practice in business operations. The business looks to optimise transportation through car sharing whenever possible, offering working from home and holding at least 50% of client meetings via web meeting when they would have previously been held in person. Our business solutions are focused on Software-as-a-Service (SaaS), adopting server and storage capacity from key vendors, thus reducing footprint of servers in our clients' businesses. Reducing energy consumption. Internally, replacing appliances with more efficient devices and adopting 'green' energy tariffs. Promote recycling and reducing all forms of waste - educating employees to be more effective and adopting best practice at work and home.

  Covid-19 recovery

  Intec can play a part in supporting COVID-19 recovery by maintaining effective social distancing, continuing to offer remote working and sustainable travel solutions, particularly for those employees who are vulnerable or shielding. Taking on employee feedback to assess and improve workplace conditions and offer staff training to raise awareness on health and wellbeing. Reviewing status at monthly management reviews to ensure any improvements can be implemented quickly. Providing effective support to employees affected by COVID-19 either directly or family members.

  Tackling economic inequality

  The purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Intec support decent working conditions for all employees throughout the business and wider supply chain where possible.; Continually provide education and training to improve skills of the workforce.; Invest in R&D which aligns to sustainable development to drive economic growth and improve productivity.

  Equal opportunity

  Intec Systems Limited is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.; ; To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Our commitment:; To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; ; Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; ; Training, development and progression opportunities are available to all staff.; ; Equality in the workplace is good management practice and makes sound business sense.; ; We will review all our employment practices and procedures to ensure fairness.; ; Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.

  Wellbeing

  Intec adopts inclusive and accessible recruitment practices, development practices and retention focused activities including recruiting, managing and developing people with a disability or health condition. Investing in the physical and mental health and wellbeing of the workforce. Employees have a clear process of raising concerns or ideas to the management team. Monthly management meetings and weekly 'check-in' calls ensure requests and ideas can be considered and actioned quickly and effectively. Improving Mental Health at work by offering flexibility and working from home to enable employees to manage work/life balance effectively. Providing 25 day holiday entitlement plus Bank Holidays (33 days total) Providing family healthcare cover Intec recently transitioned to become an employee-owned business run through an employee ownership trust (EOT), which enabled the company to be acquired by a Trust which exists for the benefit of all the company employees, who will then indirectly own the business. EOTs were established in the Finance Act 2014 to encourage companies to become employee owned. This ownership model is seen by the government as having an enduring ownership structure and tangible employee benefits, resulting in a long-term strategic view and increased business investment, to the benefit of not just the employees, but customers and business partners also.

Pricing

• Price: £9,490 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 3 month trial - not in production; full feature

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.