NETWORK INTEGRATION TECHNOLOGIES LTD

OPSWAT - MetaDefender Core

OPSWAT's MD-Core consists of Multiscannng, Deep CDR, Filescan (Sandbox), DLP, File Based Vulnerability, Software Supply Chain for the protection against malware threats. OPSWAT has complimentary products and features such as Managed File Transfer (aka Vault), Diode Technology (CDS, IDG), and an umber of Access and IOT Solutions.

Features

• Multi AV scanning of files up to 33 AV vendors
• Deep Content Disarm and Reconstruction of a file
• DLP - Detect and Block sensitive data in files
• File Based vulnerability - detect application vulnerabilities before installing
• Software SupplyChain - visibility & defence against supply chain risks

Benefits

• Identify and block 99.6%+ of the Top 10000 Treats
• Deweaponise 180+ FileTypes so zerodays can't execute
• Use a multilayered approach to gain certainty files are malwarefree
• Use DLP to redact words, remove data from certain filestypes
• DLP control egress of files from an organisation or tier
• Use OPSWAT's intelligence to block certain File's types on reputation
• MetaDefender Core to cleanse files presented in variety of ways
• ICAP, API, Directly Connected, Files at Rest, MFT or RemoveableMedia
• Scan Repo's and analyse for Malware in Software Supply Chain
• Use OPSWAT's Vault to Encrypt and hold Files post scan

£2,562.00 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

266961883480396

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For Production issues 1 hour response for Platinum support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Web chat is available through Opswat portal
• Onsite support: Yes, at extra cost
• Support levels: "Silver, Gold, Platinum.; Silver is business days working hours.; Gold is 24 Hours on business days; Platinum is 24*7*365 and response with 1 hour for production issues"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The OPSWAT onboarding process begins with a comprehensive setup of your security solution tailored to your infrastructure. It includes installation, configuration of security policies, and initial training sessions. OPSWAT’s support team ensures smooth integration and provides ongoing assistance to optimise your system’s performance and security.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We don't store any customer data apart from the when we actually scan the file which is a very short period
• End-of-contract process: No results are stored so no need to delete any data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Service interface allows users to upload files into the SaaS application (Most clients use Rest API)
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Over a web browser using HTTPS
• API: Yes
• What users can and can't do using the API: Everything is possible using the REST API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: If the customer ran MD Core in their Cloud private tenant managed by Opswat then it would be fully customisable

Scaling

• Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

• Service usage metrics: Yes
• Metrics types: Per user, usage and statistics
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: OPSWAT

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None. The service does not hold data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Documented but availability is 99.9% uptime and p90 is less than 8 seconds (p90 is 90% of scans)
• Approach to resilience: We operate with multiple availability zones in different locations ensuring seamless failure
• Outage reporting: We report maintenance and service at trust.opswat.com

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through multi-factor authentication and role-based access control (RBAC), ensuring users only access necessary features.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 2020 Sept
• What the ISO/IEC 27001 doesn’t cover: OPSWAT maintain ISO/IEC 27001:2013 certification scoped to the information security management system (ISMS) supporting the management of the infrastructure and services (information, software, databases, hardware, and employees) used to support the following services:
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OPSWAT maintains the ISO 9001 certification, which allows OPSWAT to show due care in the software development processes used to create the software product and that they are actually meeting industry recommended best practice throughout.; OPSWAT maintains the ISO 27001:2013 certification and SOC2 type 2 report specifically for the Metadefender Cloud and MetaDefender IT-OT Access (MetaAccess) products.; For more information in the page: Compliance & Certifications - OPSWAT: https://www.opswat.com/company/compliance-and-certifications

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: OPSWAT Product Management maintains change control for approving release candidates verified by QA and Production Managers that have gone through Vulnerability Scanning, Static Code Analysis and remediation using commercial products. We perform internal DAST checks and a pentest per year, performed by the 3rd party.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: DAST Checks and yearly pen testing by 3rd party
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Opswat monitors and publishes incidents on the Trust.Opswat.Com site. It provides several notifications about outages, scheduled maintenance. Options include email, SMS, embedded code, RSS feeds and others. It reports on Outages and changes, performance degradation and scheduled maintenance.
• Incident management type: Supplier-defined controls
• Incident management approach: Opswat monitors and publishes incidents on the Trust.Opswat.Com site. It provides several notifications about outages, scheduled maintenance. Options include email, SMS, embedded code, RSS feeds and others. It reports on Outages and changes, performance degradation and scheduled maintenance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £2,562.00 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Licenses available to trial for 30 days as a POC on request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.