OTTIMO CONSULTING SERVICES LIMITED
Service Integration and Management (SIAM)
Delivery of SIAM capabilities from strategy to operations providing relationship management, process management, and sourcing support. Using ITIL methodologies, we can manage end to end SLAs, supplier relationships and service delivery, driving continuous improvement through tailored approaches
Features
- Service Integration and Management based on ITIL methodology and processes
- Tailored ITIL based processes and service definitions
- Supplier management including reporting and service credits
- Ensure end-to-end delivery of services to the business
- Management of end-to-end SLAs, XLAs and KPIs
- Review and collapsing of delivery silos
- Tailored SIAM approach for specific clients
- Continuous service improvement
- Establish good working relationships between suppliers
Benefits
- Flexible scope and content of SIAM Services
- Focus across supplier relationship and operational execution
- Independent and supplier agnostic means impartial advice provided
- Flexible pricing structure based on client needs
- Access to experience, innovation and strategy advice
- High customer satisfaction and quality of service
Business architect
| £490.00 |
|
| £780.00 |
|
| £1,130.00 |
|
| £1,870.00 |
|
Enterprise architect
| £1,130.00 |
|
| £1,500.00 |
|
| £1,870.00 |
|
| £2,070.00 |
|
Chief data officer
| £2,070.00 |
|
Chief information security officer
| £2,070.00 |
|
Chief technology officer
|
£2,070.00 |
Business relationship manager
| £1,130.00 |
|
| £1,500.00 |
|
| £1,870.00 |
|
IT service manager
| £490.00 |
|
| £950.00 |
|
| £1,130.00 |
|
| £1,870.00 |
|
Service transition manager
| £950.00 |
|
| £950.00 |
|
| £1,130.00 |
|
| £1,500.00 |
|
Digital portfolio manager
| £950.00 |
|
| £1,130.00 |
|
| £1,500.00 |
|
| £1,870.00 |
|
Product manager
| £780.00 |
|
| £1,130.00 |
|
| £1,500.00 |
|
| £1,870.00 |
|
| £2,070.00 |
|
Programme delivery manager
| £2,070.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
8fab4aa4-66be-4532-a7ba-e1bd3ecdef77
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
admin@ottimo-consulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.