Appetite for Business Ltd

Digital Workflow Consultancy

Appetite specialise in digital Workflows to empower businesses to remove paper, get repetitive work more efficiently and collaborate on strategic initiatives.

Appetite identify the specific process steps and create the automation based on SharePoint/Power Automate and/or the correct digital process management product (e.g FlowForma or Nintex)

Features

• Analysis of current business processes
• Scoping of business processes
• Rapid prototyping
• Detailed design of business and technical process flows
• Processes are adapted to the circumstances
• Technology recommendations to suit business needs
• Software Advisory Support
• low code/no code simple to fully developed business solutions

Benefits

• Business Requirements identification
• Standardise process(es) to minimise human errors
• Streamline work to increase speed and efficiency
• Replace manual processes based on email or Microsoft Excel/Word
• Better auditability, compliance and less risk

£500 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at snewman@appetite.business. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

267439376055097

Contact

Sheryl Newman
01224-824111
snewman@appetite.business

Planning

• Planning service: Yes
• How the planning service works: Appetite have a considered approach to implementing robust Microsoft Office 365 and SharePoint Managed Services solutions for our clients. We typically divide our projects into incremental approaches with four main stages Vision and Analysis, Scoping & Planning, Build & Implementation and Optimise. Vision and Analysis starts with a discovery phase which allows us to engage with your key stakeholders, understand the why and where the client wants to get to, which shapes the implementation. In the Scoping and Planning phase activities focus on the following identifying milestones and any task dependencies for the project. Potential project risks are identified, and all stakeholders and resources are identified and assigned and clients expectations agreed and prioritised. This phase typically includes (but not limited to) the following activities: -Projects definition and Requirements gathering -Cloud /technology /platform/migration readiness audit to identify any gaps prior to implementation -Solution overview -Microsoft Office 365 road map Security and Governance -Change management strategy - Promoting an iterative agile implementation where appropriate - Wire frames, mock-ups or proof of concepts -Implementation Plan -End Users: needs analysis, mapping user journeys/personas to create the user experience. Training and communications adoption plan. Identification of sponsors, early adopters or change champions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • SharePoint
  • Microsoft Teams
  • Yammer
  • Power Automate
  • FlowForma Workflow
  • Microsoft Azure
  • Power Platform
  • Office 365
  • Power BI

Training

• Training service provided: Yes
• How the training service works: Appetite is Microsoft 365 adoption specialist and awarded Top 30 Learning Provider and Gold Accredited Provider by the Learning and Performance Institute which is a mark of quality.; ; We provide comprehensive user training on Microsoft Office 365 products to promote successful user adoption as well as providing activities that support the training such as adoption support and business change planning. ; ; This is a integral part of our service as behavioural change is a key activity for successful implementation and ongoing sustainment.; ; User training services includes training sessions and guides for admins and users, videos, quick-start guides, online training and drop in sessions; floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training, and Yammer self-help sessions. We also provide an online video subscription service to support clients given the dynamic and changing nature of Microsoft 365. This allows for continual updates at point of release.; ; Training service is always practical and use case scenario based with appropriate supporting materials used such as quickstart guides and video scenarios. We find that this promotes user engagement and adoption more effectively than theoretical and document-heavy collateral.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • SharePoint
  • Yammer
  • Delve
  • Power Platform
  • Power Bi
  • FlowForma
  • Adobe Cloud
  • AquaForest Searchlight & OCR for SharePoint and Office 365
  • Power Automate

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Office 365; Microsoft 365; SharePoint Online; Microsoft Teams ; Yammer; Microsoft Azure; OneDrive; PowerBI ; Azure Active Directory; Power Platform; Power Automate; FlowForma Workflow
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Office 365
  • SharePoint
  • Microsoft Teams
  • Yammer
  • Power Automate
  • Microsoft Azure
  • Power Platform
  • Power BI
  • FlowForma Workflow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appetite has extensive planning, migration and end user engagement practices which are designed to ensure a proportionate response to quality assurance and performance. Our goal is to deliver “right first time”. Testing against all client requirements helps us to reduce UAT effort and rework. Through the scoping and planning phases, we ascertain the level and depth of quality assurance necessary and tailor our Quality Assurance efforts accordingly. During the project build phase, we focus solely on functional system testing of the solutions developed. Where required, we can also support client User acceptance testing needs by providing consultants to perform user acceptance testing management and test analysis in order to guide client teams in the most effective ways to UAT the solution. Each aspect of delivery can be documented and signed off in partnership with the client. We encourage a collaborative approach to project delivery and would require dedicated resources from the client for these stages : - Requirements gathering - Workshops - Requirement and phase sign off - UAT and quality testing Wherever appropriate we take an Agile approach to project delivery to ensure regular feedback loops on delivered functionality against customer requirement.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Managed Services includes:; ; Hosting; Services include - proactive management of Office 365 tenant, tenant health monitoring, capacity management and advice and maintenance of the deployed platform.; ; Software; User Administration. Roadmap advice and feature updates, workload management and end user services and support.

Service scope

• Service constraints: Details of services and any constraints that could apply are defined in the introduction audit workshop.; Support in provided remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer full service desk support for MicrosoftOffice 365 and customers can buy support hours. Services include: simple break fix, through to support and enhancement contracts, to full service continuous improvement contracts. Support is backed by a responsive SLA dependant. These vary between 15 minutes and within 4 hours depending on the level of severity. Out of hours support can be provided at an additional cost. Queries posed on a Friday evening will be addressed within 15 minutes and 4 hours of the Monday workday commencing. 8.30am to 5pm Monday to Friday. Out of hours support available by arrangement..
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Appetite offers a range of support for our cloud software and cloud support services - from simple break-fix, annual 'evergreen' support services, through to support/enhancement contracts and full service continuous improvement managed contracts.; We offer 1st, 2nd and 3rd line escalation services all backed by a responsive SLA.; ; Customers can purchase as little or as much support as they think necessary

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Flowforma; Microsoft 365; AquaForest; Microsoft Dynamics

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 14th April 2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Appetite are a BCorp Certified organisation, our responsibility goes beyond the day job. As a business and individuals, we care deeply and are driven by meaningful action. We seek out opportunities to make a positive difference from reporting and reducing our carbon footprint to delivering long-term value and sustainable solutions for our customers. We also measured our carbon impact and are now managing our actions against our own internal reduction and supporting our customers with free education events. Climate change is an all-encompassing issue, and as such, it demands collaboration and collective action. In addition to We expect our suppliers to act in line with our values and to comply with our ethical, social, and environmental requirements. There are three noteworthy steps that we have taken to fight climate change: 1. Sessions are delivered remotely where possible, reducing our carbon emissions on delivering workshops. 2. For every project won we donate to a global cause in line with our Sustainable Development goals in the area of sustainability. 3. We provide Free education events that promote the use of digitalisation and reducing paper.

  Covid-19 recovery

  We have taken positive steps post pandemic and maintain these going forward. We promote a positive culture of health and wellbeing in the workplace and ensure that employees are able to the take time to recover from Covid-19, in addition we made allowances for those who suffer from long Covid, by offering support when required. For those who work in the office we continue to operate some measures, with screens between desks, appropriate spacing and also strict hygiene in place. We have implemented wellbeing sessions and have an open channel of communication in addition to other touchpoints to allow home workers to come together in an effort to combat loneliness.

  Tackling economic inequality

  We have always been committed to tackling economic inequality as a business since day one. We provide Microsoft training sessions to charities, to disadvantaged groups those from low socio-economic households and small local businesses and donate funding to support girls in countries who would otherwise not have access to and education or digital skills. These sessions focus on improving digital literacy to help the people in these communities develop vital digital skills.

  Equal opportunity

  With a female founder who has a disability its no surprise that uniqueness and diversity are a huge part of who we are at Appetite. We ensure that we provide a digitally and physically inclusive and accessible working environment both when working at home or in the office. Our Recruitment strategy and campaigns follow our Equal opportunities and Ethics policies, ensuring we remove any potential for discrimination through inclusive language and equal treatment practices. We have a number of accreditations to support this, (e.g. Disability Confident Employer, Microsoft Business Pledge, Living Wage accreditation and Social Pledge), promoting accessibility internally and externally. We actively promote our employee referral scheme to encourage our diverse talent pool to recommend peers within their personal network. Our Hiring Team undergo relevant training on our Policies and Practices which are electronically signed to evidence their understanding and respect of diversity and inclusion. This training is also integrated our induction process. We have skill-based interviews to remove any chance of bias which could lead to discrimination. As part of our advertising, we promote our flexible-working culture to support both men and women. Our ads are also provided in a way that can accommodate accessibility needs. Hiring based on skills and company values. We are active promoters of Accessibility and Digital Inclusion, specifically around the use of technology to level the playing field for colleagues who have disabilities and we have a set of Belonging Policies which are regularly reviewed and through employee surveys have a quarterly action plan at our management meetings. This ensures everyone is happy, respected, supported and valued. We have an equal gender split in the business across all levels of seniority, We hire based on skills and company values.

  Wellbeing

  Appetite has made significant investment in our ongoing commitment to encouraging positive wellbeing and good mental health throughout our workforce. We recognise that balancing everyday life with the requirements of work and home can create increasing pressures for all. With advances in technological developments to support remote working, we recognise that it is vital within Sword that we ensure that there's a productive, healthy environment for our staff and contractors that is conducive to a healthy and balanced lifestyle. We have dedicated policies to ensure we formalise and take a pro-active approach in support of positive mental wellbeing. We also have various initiatives to support the physical and well being of our team including mental health supportive. We also have an Employee Asssitance Programme which provides advice guidance in addition to counselling services and access to wellbeing apps we offer discounts on gyms and other initiatives designed to positively support the challenges faced by many trying to balance the pressures of work and demands of home life. We have monthly 1-1s in addition to other informal weekly and daily check ins as controls to support employee wellbeing.

Pricing

• Price: £500 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at snewman@appetite.business. Tell them what format you need. It will help if you say what assistive technology you use.