VIBE AI LIMITED

AI Powered relationship driving cultural change & productivity

We enhance workplace relationships to improve culture and operational growth. At the heart of this is our Vibe survey, feedback, and LMS platform, which provides deep, actionable insights into all aspects of your organisation. ​The real-time dashboard includes insights into demographic, psychographic, and behavioural trends with support from our consultants.

Features

• Ai-powered relationship productivity platform to help manage your workforce
• Scorecards and KPI metrics to optimise well-being and business productivity
• Survey and feedback platform that includes every type of assessment
• DE&I, cross-functional evaluations, onboarding/exit, cultural, 360 assessments
• Real-time feedback, polling, idea generation, CMS, Power BI dashboards
• Customised learning management platform with AI assistance and action tracking
• Connect customer, patient, and supplier data for deep insights
• Advanced sentiment analysis, demographic and job role filtering capability
• Best practice, easy-to-use online guides, templates, and training
• Any language, any device, anywhere with global benchmarking

Benefits

• Collect significant and robust demographic, psychographic and behavioural data sets
• A partnership approach produces a fully customised end-to-end solution.
• Predict future outcomes for talent management, recruitment, and succession planning
• Access to world-leading, accredited subject matter experts who consult/coach
• Benefit from our new feature and technology innovation roadmap
• Align with the UK government productivity index/17 sustainability development goals
• Real-time idea generation, whistleblowing, colleague/customer stories collection
• Additional research methods including interviews, focus groups, facilitated workshops
• Successful track record, case studies. Speak to our clients available
• Market Research, British Psychological Societies and the lolC members

£29.99 to £9,999.99 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.kevan@vibe.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

267843775056642

Contact

Simon Kevan
07811396569
simon.kevan@vibe.uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Software licences
  • Anti-virus technology

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours - 48 hours 7 days a week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We inherit the attributes of the browsers used to access our services - however we look to ensure font size , style and contrast are acceptable for assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: We can provide professional on-site training and workshops on all aspects of workplace relationships, culture, and productivity.; ; Please refer to our T's & C's and Pricing documents for service levels - Services out side those declared can be mutually agreed with reference to the SFIA rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite training, online training and user documentation. In addition to this, we follow a stakeholder onboarding process and business review so we can tailor our approach to each business. This can include deep research methods such as focus groups, interviews and desktop research.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: They can download direct from Power Bi or request in writing. Clients need to provide 90 days notice of an intent to end the contract so that such data can be maintained until extracted. Data will be purged from our systems after this time.
• End-of-contract process: We provide a debriefing workshop and demobilisation to ensure that all aspects of the contract and data security follow our process and clients' needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Cms
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We inherit the attributes of the browsers used to access our services - however we look to ensure font size, style and contrast are acceptable for assistive technology users.
• API: Yes
• What users can and can't do using the API: Api's are based on standard features and provide for reporting and statistical analysis - Please make contact to discover further - we are more than happy to discuss any specific requirements a client may have. Please note such configuration would be supported through use of the SFIA rate card.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers are able to modify each and every part of the process, (Communication, Process, Survey Questions, Data points, Dashboard visuals) - for a full list of capability please enquire directly with us - much of the customisation is native - however if specific requirements cannot be met in the vanilla version of the service then we are happy to engage and make use of the SFIA rate card to accommodate an need.

Scaling

• Independence of resources: AWS docker ECS automated scalability; AMI available for each client

Analytics

• Service usage metrics: Yes
• Metrics types: We can present and customise any level of service metrics via our real-time dashboards helping you to understand the productivity.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via Power Bi
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime in line with AWS
• Approach to resilience: Load balancer and fail over data base servers.
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Username and password and IP restrictions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow ISO27001 and will be accredited by the end 2024
• Information security policies and processes: We continue to develop our roadmap and seek certification. We adhere to ISO27001 and have implemented ISO27002 (isms) and align to those standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In-house ticketing system and overviewed by the IT security and development team
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: How you assess potential threats to your services - cloud flare page guard and App security ; how quickly you deploy patches to your services - 48 hours - 2 weeks ; where you get your information about potential threats from - infomail
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cloud flare, and we operate a rapid response for urgent incidences within 2 hours.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We follow the principles of ISO 27001/2 and have documented process for incident and escalation management. Further details available upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Workplace and home life climate change assessment, self-awareness, and idea generation capability are available on our platform and consulting services.

  Covid-19 recovery

  Since the end of the pandemic, we have supported the mental and physical health of our employees by extending our flexible working practices to facilitate more working from home, including investments in equipment that makes it easy to work from home or the office.

  Tackling economic inequality

  Our platform and consulting services offer workplace and home life economic assessments, self-awareness, and idea-generation capability on our Vibe platform and consulting services. We also can provide postcode correlation analysis (providing economic profiles) to the other data points collected.

  Equal opportunity

  We collect and report on demographic, psychographic, and behavioural data points to understand individual differences and how this plays out in the workforce. This helps stakeholders understand the disparity in the data sets. This can be benchmarked to census data from other organisations and measured over time.

  Wellbeing

  Our Vibe platform helps individuals and organisations understand the impact of work-life or homelife and how these levels of stress are correlated to many other data points. We provide individuals with dashboard access and real-time mindset metres to track and record well-being over time. This is supported by tailored learning and development to help them become more resilient. Resilience awareness and training covers both proactive and reactive resilience as well as operational resilience and wellbeing resilience.

Pricing

• Price: £29.99 to £9,999.99 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide access to the surveys, productivity scorecards, dashboards action tracking and anything else you may need. No limited to usage or time period
• Link to free trial: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.kevan@vibe.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.