Deloitte LLP

HR and Payroll Cloud Solutions

Deloitte is a transformational leader in major HR Cloud applications - Workday, Oracle, SAP/SuccessFactors, and augmented technologies like ServiceNow and Intelligent Automation. We design and launch, powerful user/ customer experience centered solutions, offer change management services and create significant business benefits through employee engagement, insightful analytics and metrics.

Features

• Future operating model design, leading enterprise readiness for constant disruption
• Thought Leadership and insights into Future of Work and Workforce
• Providing integrated solutions for HR, Procurement, Payroll and Finance
• Ensuring true end to end processes and Global Design
• Keeping Employee Experience design at the heart of the solution
• Solution architecture definition, SaaS vendor assessment and master data strategy
• System Development and Integration utilising agile; waterfall or hybrid methods
• Testing and quality assurance support (including test automation)
• Delivery of data cleansing, transformation and migration, identifying data volume
• Service introduction (including training, change management, systems support services)

Benefits

• Fuel workforce engagement and capability to deliver the business strategy
• Align vision on HR Technology Roadmap
• Builds the foundations for connected, capable and scalable enterprise architecture
• Rapid Minimum Viable Product (MVP) using proven agile methods
• Integrated business and technical expertise, enabling effective transformation
• Comprehensive deployment and transition approach to mitigate operational risk
• Business analysis addresses business needs, identifying moments that matter
• Enables better efficiency due to improved MI and data quality
• End users and cross functions are connected and integrated
• Digital capability to enhance self service options through mobile

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

267935650289244

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: We understand what it takes to make a HR technology powered transformation successful. In addition to our technology services we offer complimentary services for broader HR transformation, such as defining the future operating model, articulating the Future of Work and defining enabling technologies. We offer a proactive rather than re-active approach to planning. Our approach to planning focuses on outcomes and business objectives from day 1 and in doing so, it uses a number of pragmatic value-adding accelerators developed from our wide experience of implementing PMOs and transformation programmes. Within our planning services we also offer:; Validating policy, operational and financial goals ; Refining the business case; Completing a discovery phase to identify user needs, dependencies and solution options(including vendor selection services); Identify operating model implications; Planning and delivering a live product that is continuously improved over time; Planning security architecture / assessing cyber threats ; Oracle/Workday/SAP/SuccessFactors/ServiceNow analysis, design, architecture, prototype, configuration ; Planning resource requirements, availability, forecasting and dependencies on 3rd parties and legacy systems; Identification of organisational constraints and opportunities ; Definition of policy and legal constraints ; User / customer research and user / customer testing strategies ; Services assessments and governance needs
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer our clients a flexible and tailored approach to training; however, broadly speaking the types of services offered fall into 3 categories:; Training to project team members including peer-to-peer support, paired programming, agile coaching, on-the-job coaching, formal knowledge transfer sessions (and associated testing), training about delivery methods, and delivery in mixed teams; Training to other business stakeholders such as Product Owners, SROs, Project / Programme Directors and PMOs about effective delivery behaviour and success factors; Training to end users, such as developing online training, configuring online help, creating guidance documents (in all cases, working with buyer team members as appropriate)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our services help buyers adopt Oracle, SAP/SuccessFactors, ServiceNow or Workday as a SaaS Technology and move from existing services (both cloud and ERP solutions) to the SaaS platform. We support our clients with:; Selecting the appropriate SaaS modules and products that meet their business needs. E.g. Core HR, Payroll, Recruitment, Learning, Benefits, Helpdesk, etc.; Business migration planning (e.g. support models, user needs); Data migration planning (e.g. master data strategy, migration planning and execution); Technical planning (e.g. solution architecture design and validation); Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis)
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service helps clients deliver high quality solutions. This includes: ; Independent, Deloitte Partner-led, Quality Assurance of plans, designs, architectures and solutions; Providing delivery management expertise to mitigate implementation risk ; Providing technical and business expertise for high quality “right first time” services ; Defining agile delivery strategies that bake quality in; Designing and delivering performance testing for services during design, build and release

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (INF)
  • CREST Certified Tester (CCT) (APP)
  • CREST Registered Tester (CRT)
  • CREST Practitioner Security Analyst (CPSA)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Ongoing application management, support of cloud technologies, SaaS release management support, guidance on future product strategy and implementation roadmaps, and associated business transformation and change management services.; ; Deloitte offers application management and support for all previously described cloud products; Service Desk- provides strategic point of contact for customers and operational point of contact for managing incident resolution; Incident Management– Restores normal service operations as quickly as possible and minimises the adverse impact on business operations; Development Management– maintains future changes in line with the design and Change Request process with what is actually built, tested and accepted; Change Management– ensures standardised methods and procedures are used for efficient handling of all changes to minimise the impact of change related incidents and improve operations; Release and Upgrade Management– ensures effective management of software, development and installation of software products; SLA Management– measures and reports the performance of Service Level Agreements ; Our SaaS management and support offerings are designed with flexibility in mind and the ability to ramp up or down as the demand for resources flexes. With transparency into utilisation and allocation of resources we are able to deploy available capacity to address needs for our clients as they develop

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We can offer different support levels based on the service requirement. We would agree this with the client at the time of order. Cost may be in accordance with our rate card/pricing document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.