Trustmarque Solutions Limited

TRUSTMARQUE 'AZURE EYES' MANAGED SERVICES

Trustmarque's Azure Eyes Managed Services provides a portfolio of Azure cloud management services. We are a UK accredited AEMSP, our services go beyond the scope of a traditional Azure Managed Service Provider (MSP) and are designed to increase your cloud confidence and compliance, unlock operational excellence, and accelerate innovation.

Features

• Azure Eyes Managed Service
• Azure Eyes Premium Managed Service
• Azure Eyes Assured Managed Service
• Azure Eyes Tailor Made Managed Service

Benefits

• Services from a UK certified Azure Expert Managed-Services-Provider (AEMSP)
• Migrate and manage Azure infrastructures and applications
• Optimise and Rightsizing aligned to Microsoft's Well Architected Framework (WAF)
• Reduces business cost for Azure operational management
• Native DevOps integration and Management
• Our Services are ITIL aligned and ISO accredited
• We can provide SC cleared support engineers

£1,500 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

268722289188158

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Planning

• Planning service: Yes
• How the planning service works: Trustmarque empowers organisations to discover the true benefits of Microsoft Azure and the Cloud and deliver business value faster. as a UK Azure expert Managed Service Partner (AEMSP), our market leading experience, ensures our customers get the most from Microsoft Azure and the Cloud tailored to individual needs. We provide customers with a full end-to-end service offering from licensing and provisioning through to design, implementation and ongoing support and management.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can range from knowledge share as part of professional service implementation, to full classroom training engagements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Trustmarque, as a UK certified AEMSP, has extensive experience of the introduction and management of Microsoft Azure services, gained through the design, implementation, transition to and management of, Azure services on behalf of a broad range of clients. Trustmarque's Business Change and IT teams can lead and support the design and transition to Azure cloud based working, and work with you once you are live to ensure that you gain maximum business benefit from your investment in Microsoft Azure services; ; Trustmarque can guide you through the assessment, transition and transformation to Azure, and can help you to drive down the cost of managing your infrastructure, freeing you to maximise the business value from your IT.; ; Trustmarque's services can include discovery and requirements assessment, architecture planning, application rehosting, rearchitecting and refactoring, together with programme management and full implementation services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: By using the initial business and technical requirements, Trustmarque can help customers validate that they are meeting their business goals. In addition, technical metrics and security processes will can also be confirmed by the Trustmarque delivery team. ; ; Dedicated test resource is available to help customers prove that solutions are fit for purpose. Trustmarque's dedicated portal service can also be used to help track cost benefits over time.; ; Exhaustive end to end and business testing can also be undertaken through our Acutest division, who specialise in the assurance and testing of IT change programmes and accelerating business as usual change to deliver working products and services on time and with confidence.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Trustmarque is able to support Microsoft Azure cloud services through its Managed Services capabilities and established service desk.; ; The scope of services can be as much or as little as you require with the scope of services either augmenting existing Customer capabilities or providing out-tasking with roles and responsibilities clearly defined within an end to end service model. ; ; Our services are based on defined service packages or can be tailor-made based on a catalogue of standard operational services, which are combined to meet individual business requirements. ; ; Our Services are UK based and we are a UK certified Azure Expert Managed Service Provider (AEMSP), ISO accredited and ITIL aligned.

Service scope

• Service constraints: Particular constraints would need to be further understood as part of service scoping and project take-on.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to an agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None.
• Support levels: Services are based on a catalogue of Operational Services which are combined to meet the individual demands of each and every organisation. Two hours of service cover are available, Working Hours 08:30 -17:30 - 9 hours 5 days a week - referred to as 9x5 and 24 hours, 7 days per week 365 days per year - referred to as 24x7.; ; All cases are prioritised based on a Case Priorities and Response matrix and based on business impact. Case priorities are defined as having the following impacts:; ; - Priority 1 - Critical,; - Priority 2 - Major,; - Priority 3 - High,; - Priority 4 - Medium.; ; All logged cases are uniquely numbered and managed by our ITIL aligned UK based Case Managers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 06/03/2024
• What the ISO/IEC 27001 doesn’t cover: Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party service providers. In accordance with Statement of Applicability version 5.n.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 21/07/2023
• What the PCI DSS doesn’t cover: Trustmarque is PCI-DSS Level 4 Compliant.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301 (Continuity and Data Recovery)
  • PSN

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £1,500 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.