ATKINSRÉALIS UK LIMITED

IT Infrastructure Technical Support for Cloud Systems

Our IT infrastructure technical support consultancy for cloud systems transforms your operations, aligning People, Process, and Technology to drive cloud success. Our deep experience in navigating complex IT compliance environments and hosting facilities, ensuring a tailored implementation model that aligns seamlessly with your business goals, which are secure by design.

Features

• IT infrastructure design and technical support consultancy for cloud systems.
• Twenty years extensive IT infrastructure design experience for Government departments.
• We provide standards and policy guidance to stakeholders and projects.
• Develop solutions which are secure by design and policy compliant.
• Infrastructure design compliance to Site Coordination Installation Design Authority standards.
• Upskills existing IT staff in cloud infrastructure technologies and methodologies.
• Work with your teams to guide and enhance service delivery.
• Keep pace with emerging trends and technologies.
• Ensures alignment with business goals, cost management, and change control.
• Support facilities designers to accommodate IT infrastructure right first-time.-

Benefits

• Clear / traceable alignment between business and technology strategies.
• Structured design recommendations that meet policy requirements.
• Optimised investments in technology that deliver measurable outcomes.
• Clear, concise designs that stakeholders/accreditors understand and endorse.
• Understanding risk appetite for disruptive and emerging technologies.
• Effective stakeholder engagement increases buy-in and likelihood of success.
• Provision of robust and secure implementation – Secure by Design.
• Prioritisation of investment delivers critical outcomes and performance improvements.
• Enterprise approach unlocks existing value in current technology assets.
• Designs and installations to JSP604, a recognise, respected, standard.

£600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

268729002101392

Contact

Martin Yeoman
+44 1372 75 2023
ccs@atkinsrealis.com

Planning

• Planning service: Yes
• How the planning service works: Undertaking and supporting the development of Cloud infrastructure design and installation to deliver strategic objectives comprises the following capabilities to support your migration to and implementation of cloud services. ; • Infrastructure Optimisation for Cloud: Reviewing current and planned technology infrastructure requirements, to help optimise the network infrastructure whilst supporting senior technology executives, stakeholders and partners to achieve value for money. ; • Secure by Design: Ensuring IT infrastructure design and implementation provides proactive measures to protect data, systems, and networks for cloud services and adheres to applicable regulations and best practices. ; • IT infrastructure designs and installations: Ensuring conformance to the requirements of network and system accreditors through a defined Change Control process that provides a robust IT infrastructure for Cloud services. ; • Service Delivery: Providing a catalogue of available cloud infrastructure support services, clear SLAs, and SME capabilities that focus on seamless user planning, experience and reliable services. ; • Cloud infrastructure architecture: We provide scalable solutions which are secure by design and policy compliant cloud environments, and guide in the selection of the right technologies for you to plan and meet your specific needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide instructor-led training for users and technical staff for IT/cloud infrastructure design and installation to CIDA requirements. In addition to training, we work closely with our customers to deliver tailored knowledge transfer. We see knowledge transfer as an integral element of our assignment delivery so that our customers can continue to realise benefits after the assignment is complete. It is for that reason that we prefer to work as an integral part of the client team, building knowledge and familiarity within the client team as we go. We believe that one of our key strengths is imparting our knowledge and experience throughout the lifecycle of a project. By engaging with clients in this way, we are able to transfer a firm understanding of the work being undertaken, the techniques being employed, and the deliverables being created. Additionally, we educate PMs, Seniors, Stakeholders and partners on the requirements standards for IT/cloud infrastructure design and installation. A full understanding of what is required at an early stage of a project will ensure a right-first-time approach and avoid failure to satisfy accreditors.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can assist migration to the cloud by ensuring that the IT infrastructure, which the cloud services will be delivered over, meet the exacting standards and requirements needed to provide such services. This includes the following competencies to support buyers in the migration to and implementation of cloud services. ; • Governance: Establish clear decision-making frameworks, policies, and standards for managing cloud infrastructure resources. Ensures alignment with business goals, cost management, change control and compliance with Site Coordination Installation Design Authority (SCIDA) standards. ; • Security: Implements proactive measures to protect data, systems, and networks for cloud services that adhere to applicable regulations, best practices and are secure by design. ; • Service Delivery: Provides a catalogue of available cloud infrastructure support services, clear SLAs, and SME capabilities. Focuses on seamless user experience and reliable services. ; • Cloud infrastructure risk management: A mature risk management framework designed to support cloud migration and ongoing operations. This framework covers cloud infrastructure specific risks in key areas including, people & skills, data security and controls, compliance and legal, operational and financial.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Aerospace, Defence, Security and Technology (ADS&T) division within AtkinsRéalis holds ISO 27001 and all our UK businesses are independently certified as achieving the ISO 9001:2015 quality management standard.; New software or hosting will be subject to a rigorous testing plan agreed with the client. Each functional and non-functional requirement will be tested and will be retested at the end of each sprint to confirm its continued operation. Repetitious testing shall be scripted and automated where appropriate.; Customer journeys will be tested by both testing engineers and sampled end users, where practicable. Performance will be tested in conditions as close as possible to real-world conditions, including network/internet traffic and transactional load, as well as under exceptional loads such as the running of large MI reports.; In the event that a customer requirement cannot be met as expected, we will support clients in either rejecting the new product/capability or, where appropriate, in agreeing a pragmatic relaxation of an aspect of the original requirements. The quality assurance of the new software, capability or hosting shall cover not just the validation of requirements, but also the suitability of the “look and feel” for the end users.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: Excludes client critical classified information.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology.; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.