Open Source Intelligence, Entity Resolution, and Investigations Platform Deployment
Zaizi provides a white glove implementation service for RipJar, a flexible and powerful platform to fuse, search, and discover answers across boundaries.
seamlessly blending structured and unstructured data sources using advanced AI and data visualisations. Available in a variety of deployments, including PaaS.
Features
- Replicable, scalable platform ready for deployment with uncapped customisation potential
- Integrates with all data sources, structured and unstructured
- Provides automated risk identification
Benefits
- Reduce time to market, enabling faster implementation of complex workflows
- Reduce effort and financial commitment solving subject/entity investigation problems
- Leverage private sector innovation to solve public sector problems
- Tested across private industry and various public sector settings
Pricing
£450 to £1,600 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 6 8 8 2 9 1 8 4 8 8 4 0 4 0
Contact
Zaizi Limited
Andrew Hawkins
Telephone: 0203 582 8330
Email: sales@zaizi.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- NA
- System requirements
- Web browser
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
4 hours during the working day (9-5)
Weekend - 24 hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Zaizi offer Level 2 and Level 3 support service supporting the application, platform and infrastructure as required. We operate under an ITIL model incorporating a Continual Improvement (CI) and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays),24/7 Support Via UK and Overseas Support Desk Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times. Typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We can provide training (virtual or extra for onsite). Train the trainer / super-user methods. We provide comprehensive user documentation and can provide ongoing support. Dedicated engagement from an onboarding team, often during Discovery.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Zaizi will support the extract of user data through a T&M charged off-boarding process. The exact details will be determined by the quantity and security level of the data and other client specific requirements. We expect to start the process three months prior to contract end where extension is not anticipated (subject to client availability).
- End-of-contract process
- Off-boarding is standard part of our offer but is chargeable under our standard SFIA rate care and would be finalised once contract end and migration is confirmed with the client.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The only difference on the mobile application is the User Interface is different.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- A service endpoint can be up and running in a few minutes, by a few clicks - enabling few modules and selecting what resources to be exposed. The REST module supports both basic and cookie based authentication; it supports all safe HTTP requests & methods. Some of these methods are safe, they are read-only. Hence they can never cause harm to the stored data, because they can't manipulate it. The safe methods are HEAD, GET, OPTIONS and TRACE. All other methods are unsafe, because they perform writes, and can hence manipulate stored data.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Interface, features customisable by Zaizi during design / deployment
Scaling
- Independence of resources
- The solutions that Zaizi provide are scalable based on demand. The solutions we provide scale to ensure high performance. We have a high level of security in place to ensure separation of service between clients. When on boarding new clients Zaizi have an internal process to assess whether additional resources and capacity is required to provide the service we supply. For concurrent usage multiple nodes can be introduced and load balanced.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide a number of basic metrics as standard. Dependent on the clients requirements, Zaizi can customise the system to show the required metrics.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- Our solution is Cloud based. Cloud provers adhere to independently validated privacy, data protection, security protections and control processes. Cloud is responsible for the security of the cloud; customers are responsible for security in the cloud. customers control their content (where it will be stored, how it will be secured in transit or at rest, how access to their Cloud environment will be managed). Wherever appropriate, Cloud offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. Cloud offers flexible key management options and dedicated hardware-based cryptographic key storage
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Zaizi would take a data migration approach to this to export data out of the system using our standard tools and processes. This would be billable, please refer to SFIA Rate Card for pricing.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Zaizi provide high availability and disaster recovery using multiple level availability zones. The SLA’s are decided with clients based on their requirements and levels of support. The key factors when deciding these will be recovery time objectives and recovery point objectives.
- Approach to resilience
- Zaizi has identified critical system components required to maintain the availability of the system and recover service in the event of outage. Critical system components (example: code bases) are backed up across multiple, isolated locations known as Availability Zones. Each Availability Zone runs on its own physically distinct, independent infrastructure, and is engineered to be highly reliable. Common points of failures like generators and cooling equipment are not shared across Availability Zones. Additionally, Availability Zones are physically separate, and designed such that even extremely uncommon disasters such as fires, tornados or flooding should only affect a single Availability Zone.
- Outage reporting
- Zaizi use a number of monitoring tools based on clients requirements to detect and alert for outages. We use technologies such as, but not limited to Cloud Watch, Nagios, Pingdom and custom scripts. Alerts can be provided in a number of ways, but not limited to public dashboards, an API, email alerts. This is all dependant on customer requirements and what fit best.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- There are roles and permissions that are assigned to users, restricting what access, rights and information they can have access to.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 25th August 2022
- What the ISO/IEC 27001 doesn’t cover
- Na
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We are fully ISO27001 assured and follow standard procedures. Our processes are reviewed internally at management level at regular intervals during the year, including our Chief Exec and CSIO. Incidents are managed by our CSIO and by the process alerted to the Management team
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Configuration management software is installed when new servers are provisioned. These tools are run on all hosts to validate that they are configured and software is installed in a standard manner based on host classes and updated regularly. Only approved Systems Engineers and additional parties authorised through a permissions service may log in to the central configuration management servers.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The service is delivered on the public cloud. The vulnerability management sub-principle and related processes within public cloud services are subject to audit at least annually under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3 and PCI-DSS certification programs. These certifications are recognised by ENISA under the Cloud Certification Schemes. Zaizi implements full ISO27001 controls for the management and uses multiple sources (vendor, authorities and internet) to identify threats and then implement patches under P1 service request conditions.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The Zaizi platform runs on the public cloud platform. Cloud providers deploy (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromise incidents, based on cloud Service/Security Team- set thresholds.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incident management is either reported by the client or detected by our service desk and management tools. Once identified the incident is classified within our systems and managed within our SLA following full ITIL processes, with agreed escalation points and reporting to the client dependant on the level of severity. Upon request full incident reports will be provided for P1 events
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Zaizi is committed to tackling Economic Inequality through our core purpose to realise the potential of our staff, customers, and fellow citizens:
We contribute to the levelling up agenda through our hybrid working policy with hubs in London, Bristol, Manchester, Sheffield, and Newcastle.
We’ve partnered with the Future Frontiers Programme for our staff to mentor school students from deprived areas.
Signatories to the Armed Forces Covenant, we recruit ex-forces colleagues with DV clearance and train them in digital capability. We provide Reservists full pay when they are on training.
Our full-time Organisational Coach, works with our staff to create a mind-set for positive change, enabling all to achieve their goals and thrive at work.
Furthermore, we’ve created a multi-stream approach to recruitment and retention. Board level KPIs measure our impact across multiple facets including reach. This ensures we can resource projects to support the Levelling Up agenda, actively recruiting across the UK.
We actively encourage and support those from economically disadvantaged areas and agree KPI’s with our G-Cloud clients for target inclusion rates.
We work with our apprenticeship providers Founders & Coders & Makers Academy to source candidates from diverse backgrounds. To date we’ve onboarded 12 apprentices including refugees, return to work mums and career changers such as primary school teachers.
We recruit nationally in the UK, enabling people to work from anywhere in the UK, enabling remote working as an opportunity to tap into areas traditionally less digitally aware using a variety of techniques to engage in different ways.
We use projects to help us upskill apprenticeships, graduates and people looking to change careers. For example, one client contract has enabled us to on-board and train over 15 apprentices, graduates and junior staff.Equal opportunity
An ethnic minority owned business, our purpose is to realise the potential of our staff, customers, and fellow citizens through equal opportunity. Through the provision of our G-cloud services continually expand our commitment. Example measures include:
37% of our workforce are women (industry average is 26%). Target 50% by 2027.
48.5% of the workforce identify as non-White (industry average is 15.2%).
Board level KPIs measure our impact across multiple facets, such as gender, age, ethnicity, religion, gender / sexual orientation, maternity / paternity, and reach.
We actively encourage and support Women, BAME and those from economically disadvantaged groups, agreeing targets with G-cloud clients.
All our job adverts carry the following description: “Studies show that women and Black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So, if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.” We ensure we post all jobs on women only job boards as well as other forums.
We work with our apprenticeship providers to source candidates from diverse backgrounds, including refugees, return to work mums and career changers such as primary school teachers.
We offer flexible and part-time work to enable working mums to pursue a career with us and publish pay bands for all vacancies that we advertise for transparency, ensuring we do not disproportionately negatively impact those from under-represented groups in our industry.
We are disability confident committed and aim to become a disability confident employer, making necessary adjustments for people with physical and mental disabilities.
We have women in our board, management and senior roles providing role models for others and attracting more women.
Pricing
- Price
- £450 to £1,600 a unit a day
- Discount for educational organisations
- No
- Free trial available
- No