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CLOUD 21 LIMITED

Initiation

Cloud21 will support initiation of your clinical system implementation. This includes provision of a standard methodology and example collateral covering: Governance; team recruitment; Programme Plan and associated strategy/scope documents; technical readiness assessment; third-party vendor assessments; establishment of programme structures and reporting; Risk & Issue management and dependency tracking.

Features

  • Including EPR and Clinical Systems
  • Supplier resourcing profile validation and advisory
  • Governance & programme structure/reporting approach
  • Team recruitment including standard role descriptions
  • Programme Plan and scope/strategy document development
  • Assessment of current infrastructure and technical readiness
  • Programme Leadership
  • Risk and Issue Management
  • Review of End User Device requirements/procurement support
  • Identification and progression of 3rd-party vendor requirements

Benefits

  • Lived experience of Epic, OracleHealth (Cerner), SystemC, Meditech
  • Lived experience of complex healthcare systems including mental health, acute
  • Proven track record in delivering complex NHS/healthcare projects
  • Risk/issue management to identify and minimise potential barriers
  • Establish robust governance structures to oversee implementation process
  • End-user requirement analysis
  • Strong programme leadership to drive implementation forward

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 6 9 0 5 1 5 8 6 8 6 4 5 0 9

Contact

CLOUD 21 LIMITED Steve Tope
Telephone: 0845 838 8694
Email: bids@cloud21.net

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Project management and governance
  • Mobilisation coordination
  • Other

Service scope

Service constraints
None known.

User support

Email or online ticketing support
Yes
Support response times
All support levels required can be customised to meet the customer's requirements, typically this would either be 5x9-5, 7-8x8 or 24x365. Details on all of our service levels are available upon request. All of our customers have a technical account manager to make sure the needs of the service are being delivered and reporting is provided on a schedule defined by the customer from our service delivery manager.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
All support levels required can be customised to meet the customer's requirements, typically this would either be 5x9-5, 7-8x8 or 24x365. Details on all of our service levels are available upon request. All of our customers have a technical account manager to make sure the needs of the service are being delivered and reporting is provided on a schedule defined by the customer from our service delivery manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £875.00
Senior data architect £1,150.00
Chief data architect £1,150.00
Security architect
Role level UK Rate Offshore Rate
Security architect £750.00
Lead security architect £1,150.00
Principal security architect £1,150.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £950.00
Senior solution architect £1,150.00
Lead solution architect £1,150.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £875.00
Senior technical architect £875.00
Lead technical architect £1,150.00
Principal technical architect £1,500.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,500.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £875.00
Principal cyber security audit and assurance £1,150.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £750.00
Lead cyber security governance and risk manager £875.00
Principal cyber security governance and risk manager £1,150.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £750.00
Lead cyber security monitoring £875.00
Principal cyber security monitoring £1,150.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £750.00
Lead cyber security vulnerability management £875.00
Principal cyber security vulnerability management £1,150.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £750.00
Lead cyber security secure systems architecture and design £875.00
Principal cyber security secure systems architecture and design £1,150.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £575.00
Senior analytics engineer £750.00
Lead analytics engineer £875.00
Head of analytics engineering £1,150.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £750.00
Senior data analyst £875.00
Principal data analyst £1,150.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £750.00
Senior data engineer £875.00
Lead data engineer £875.00
Head of data engineering £1,150.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £875.00
Lead data governance manager £1,150.00
Head of data governance £1,500.00
Data scientist
Role level UK Rate Offshore Rate
Associate data scientist £575.00
Data scientist £750.00
Principal data scientist £875.00
Lead data scientist £1,150.00
Head of data science £1,500.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £875.00
Lead machine learning engineer £1,150.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £450.00
Performance analyst £750.00
Senior performance analyst £875.00
Lead performance analyst £1,150.00
Head of performance analysis £1,500.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £575.00
Senior application operations engineer £750.00
Lead application operations engineer £875.00
Principal application operations engineer £1,150.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £575.00
Change and release analyst £750.00
Change and release manager £895.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £575.00
Senior operations analyst £750.00
Operational control manager £875.00
Head of command and control £1,150.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £575.00
Senior end user computing engineer £750.00
Lead end user computing engineer £875.00
Principal end user computing engineer £1,150.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £575.00
IT service manager £750.00
Senior IT service manager £875.00
Head of IT service management £1,150.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £750.00
Major incident manager £875.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £750.00
Senior infrastructure engineer £875.00
Lead infrastructure engineer £1,150.00
Principal infrastructure engineer £1,150.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £750.00
Senior infrastructure operations engineer £875.00
Lead infrastructure operations engineer £875.00
Principal infrastructure operations engineer £1,150.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £575.00
Problem manager £750.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £450.00
Senior service desk analyst £575.00
Service desk manager £750.00
Head of service desk £875.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £750.00
Senior business analyst £875.00
Lead business analyst £1,150.00
Head of business analysis £1,500.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £750.00
Senior delivery manager £950.00
Head of (Agile) delivery management £1,150.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £750.00
Senior digital portfolio manager £875.00
Head of portfolio £1,150.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £575.00
QAT analyst £750.00
Senior QAT analyst £875.00
Lead QAT analyst £1,150.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £575.00
Test engineer £750.00
Senior test engineer £875.00
Lead test engineer £1,150.00
Test manager
Role level UK Rate Offshore Rate
Test manager £875.00
Head of test £1,150.00

User-centred design roles

Service designer
Role level UK Rate Offshore Rate
Junior service designer £525.00
Service designer £750.00
Senior service designer £875.00
Lead service designer £875.00
Head of service design £1,150.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Monday 16 December 2024
What the ISO/IEC 27001 doesn’t cover
Our certification covers us for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed
services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and
Professional Service Sectors. This is in accordance with the Statement of Applicability Version 2.0 Dated Nov 24.
Further clarifications regarding the scope of this certificate and the applicability of requirements may be obtained by consulting the certifier.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
British Assessment Bureau
ISO 9001 accreditation date
Monday 16 December 2024
What the ISO 9001 doesn’t cover
Our certification cover us for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors within the UK
Further clarifications regarding the scope of this certificate and the applicability of requirements may be obtained by consulting the certifier.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
39be0c4b-eb9d-482d-9872-7592bb16ff68
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
F722bb84-8c4e-4fd5-b845-e1f414b75f0c
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.