Helpful Technology Ltd T/A Helpful Digital

Cybersecurity crisis workshops and simulations

Our cybersecurity crisis simulation and training workshops help you work through incident management plans in a controlled communications environment - either to train or test teams on cyber threat handling. We combine rehearsal of the technical response with stakeholder handling, customer communication and internal engagement (HR, legal, operations, customer service).

Features

• Cyber incident management workshops for training and learning
• Cybersecurity exercises to test plans and teams
• Communication testing and team-building around cyber threats
• Private testing environment to simulate internal and external channels
• Custom, tailored scenarios and platforms to match your organisation
• Media training and media testing to test spokespeople

Benefits

• Validates the organisation's crisis plans and protocols
• Gives practical experience of working to the cyber incident plan
• Identifies gaps and barriers to effective working in a crisis
• Helps teambuilding and teamworking under pressure
• Brings media training up to date for social/modern media
• Identifies future risks, mitigations and development opportunities
• Makes crisis training interactive and practical
• Helps identify and mitigate cyber threats to the organisation
• Connects IT and wider business teams in information security preparedness

£1,000 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

269406588982852

Contact

Tim Lloyd
020 3012 1024
hello@helpfuldigital.com

Planning

• Planning service: Yes
• How the planning service works: We help clients to identify user needs and business requirements as part of their crisis preparedness and to put in place plans, protocols and software as needed to ensure they have a viable crisis plan. We help train and test teams against this plan, and provide follow-up support as needed.; ; We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We train client teams to put their cyber crisis and incident management plans into practice in a safe training environment as part of team-based simulations, workshops or crisis drills. These include training on the software elements of their crisis protocols, and use of a simulation environment to rehearse the implementation of crisis communication and crisis management plans.; ; These include:; ; Crisis90: a workshop format to walk through a scenario phase-by-phase and apply theory in a practical context, to help teams learn and implement their crisis management protocols and learn from each other.; ; Social Simulator: an immersive simulation environment to recreate real-world pressure in a crisis situation, so teams can rehearse their response behind closed doors across replicas of email, collaboration tools, website and social media channels.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Other
• Other security services: Incident simulation exercises and training

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No specific constraints: we provide on-premise training/support and remote support

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to client queries on email via our helpdesk within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We respond to client queries on email via our helpdesk within 24 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Our work helps deliver social value by enabling people to experience the impact of a cyber security breach, in a safe, controlled space. Our products and services help people practice their response and improve their resilience.

Pricing

• Price: £1,000 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.