The Sollis Partnership

Sollis Clarity Population Health Management (PHM) Analytics

Population Health Analytics Platform & Toolkit providing data analytics and data science support for Population Health Management (PHM). Person centric population health data model supports PHM tooling to include: population segmentation; cohort identification; risk stratification & modelling; case finding; impactability modelling, actuarial analysis, case-mix adjustment, geospatial mapping and outcomes measurement.


  • Population segmentation and custom cohort selector/monitor.
  • Person centric population health data model.
  • Advanced risk stratification and risk modelling.
  • Population characteristics and needs analysis (multi-morbidity).
  • Case finding and patient enrollment.
  • Impactability modelling and care co-ordination markers.
  • Actuarial cells/analysis and service use and cost analysis.
  • Data linkage across multiple health & care data sets.
  • Geospatial mapping and support for public health analysis.
  • Data science, advanced analytics, implementation, mentoring and training.


  • Analyse populations & case find patients for care programme enrolment.
  • Identify and understand unwarranted variations & gaps in care.
  • Understand the risk associated with different population cohorts.
  • Identify impactible population cohorts.
  • Case-mix adjustment for fair & equitable benchmarking/resource allocation.
  • Identify issues related to polypharmacy. Improve safety and reduce cost.
  • Identify population need and expose health inequalities/health inequity.
  • Benefits realisation / Monitor & evaluate care intervention programmes.
  • Understand current and future financial risk (actuarial analysis)
  • Understand costs and drivers for care and access.


£0.25 a unit a year

  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 6 9 5 7 1 4 0 5 8 1 1 0 1 2


The Sollis Partnership Nigel Slone
Telephone: 07768034542

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
The service is available over the HSCN networks. Access to patient identifiable information is only available to health and care teams. We do not provide access to underlying data structures for security reasons. No information regarding dissented patients and sensitive conditions is held.
System requirements
  • Users must have an N3 or HSCN connection.
  • Buyers must arrange access to SUS data.
  • The buyer is responsible for completing NHSD DARS application.
  • The buyer is responsible for performing privacy impact assessments.
  • The buyer must support practices with signing data processing agreements
  • The buyer must enable the IG process and lawful requirements.
  • Minimum supported browsers: Internet Explorer v10, Chrome v50.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Sollis service desk is available Monday – Friday between 9am – 5pm. All incidents and contacts are recorded on service desk software with agreed priorities.

Our service levels for incidents are as follows:
- Critical; resolved with 4 hours
- High; resolved within 1 day
- Medium; resolved within 3 days
- Low; resolved within 15 days
- Non-urgent (information); resolved and closed within 30 days
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
The service desk employs specialists dedicated to issue resolution and there are developers available for problem resolution. All staff are employed full time and the service desk is available to log incidents calls between the core hours of 9am- 5pm.
Support available to third parties

Onboarding and offboarding

Getting started
Initial implementation includes a project management service which includes scope setting and development of training plans. The standard solution training typically follows the ‘train the trainer’ format although we can design bespoke courses. Sollis also offer one-one training and mentoring/coaching. User guides and online videos are also made available as standard.
Service documentation
Documentation formats
End-of-contract data extraction
An option will be offered to the customer to export certain historic data items from the system (separately chargeable fee may apply). This will be offered as a database snapshot or flat file/XML export.
End-of-contract process
Once a customer has taken the decision to end the agreement all data associated with the customer (e.g. patient records, historic data) will be removed from the system. Certificates stating that this deletion has happened will also be made available. This service is included in the price of the service. Where the option to export additional historic data items is taken up, this may be chargeable.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
Specific areas of the service can be customised for example the Sollis Clarity Clinical Code Listener (CCL).

All on-line reporting is tailorable/customisable.

Case finding reports can be tailored, saved and shared as can OLAP cube analyses.

In many cases, customisation is carried out directly by authorised local customer experts - in a few cases, customisation must be carried out by Sollis professionals via Service Desk requests.


Independence of resources
The performance of the service is actively monitored. If other users are making demands on the servers which affects other customers on the same platform Sollis will work with the hosting provider to increase system resources to mitigate any effects. Querying tools are designed and developed to extract data in batches which minimise the impact on the system.


Service usage metrics
Metrics types
Sollis Clarity provides online reports on who has used the tool and which functions are being used. These reports can be accessed at anytime to give real-time information on usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is securely held within an appropriately accredited and NHS Digital approved data centre. This includes strict access controls. Pseudonymisation algorithms are also applied to sensitive data.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All reports within Sollis Clarity can be exported in a variety of formats, using standard tools within the BI environment. This includes the capability to export patient level processed risk data, as well as complete population health analyses and benchmarking analyses.

Authorised expert users can also define their own exports using the inbuilt query tool.
Data export formats
  • CSV
  • Other
Other data export formats
Microsoft Excel
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
All access to Sollis Clarity is strictly controlled using role based authentication. The databases which house the source data are never directly accessible to users and only queried from the application web server.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data within our network is de-identified so individuals cannot be recognised from the core datasets. Our hosting partners use industry standard firewall technologies and encryption.

Availability and resilience

Guaranteed availability
We provide 99% uptime excepting agreed service outages (e.g. to implement new customer features).
Approach to resilience
The data centres we use to host Sollis Clarity are N+1 throughout. This means that all parts of the physical architecture have backups to ensure maximum reliance.
Outage reporting
The service is monitored by our product specialists. Any downtime, planned or otherwise, is reported to all customers with expected resolution times. Metrics are published to users.

Identity and authentication

User authentication needed
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Management functions are restricted to authorised personnel and need specific access. Sollis have developed specific security management software to assist in this area. Support channels are also restricted to authorised customers.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
NHS Data Security and Protection Toolkit; GDPR Compliant
Information security policies and processes
Working with our external partners we annual review security policy procedures, technologies and audit logs to ensure a continuous improvement in overall security framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Sollis apply industry standard change management procedures. Working with partners, and customers where appropriate, all configuration and other changes are subject to risk assessment and evaluation. Rollback paths are identified and responsibilities are defined. Minor changes are subject to templated procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Wherever Sollis Clarity is hosted we require the infrastructure is protected from external threats by an industry leading firewall which is actively updated against new vulnerabilities. The operating systems of our application and data servers are also regularly updated to guard against any new threats. Lastly our software and built in access controls undergo regular security testing. Critical updates are deployed within hours and important and other patches deployed within weeks.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Sollis Clarity audits access to the system and tracks users actions within the system. This information is accessible to users with appropriate security permissions via online reports and analysis. Sollis also perform regular audits of system usage. If any compromise was found the threat would be immediately evaluated to understand the current impact to the system. Our response would then proportionate to the threat level. We also require any hosting partner to provide industry standard defences against malware and hacking attacks.
Incident management type
Supplier-defined controls
Incident management approach
Sollis' incident management process is based on the ITIL incident management process which we have modified to fit our needs. Incidents are captured prioritised and tracked to resolution, management and technical escalation processes are defined, supported by industry standard incident management software solution. Performance against SLAs reviewed and reported.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Equal opportunity

Equal opportunity

Sollis is an equal opportunities employer.


£0.25 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
Access to a demonstration system of Sollis Clarity with test data. Provides full functionality of 'live' platform. Remote telephone/e-mail /webinar support available for the duration of the trail period

Bespoke tailoring/Sollis consultancy NOT included in the trail.

Trial service typically available for a one-month period.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.