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Forcepoint Zero Trust Content Disarm and Reconstruction (ZTCDR)

ZT CDR is a novel technology that stops malware. Previous techniques rely on detecting the malware to stop it, an approach eventually defeated by attackers finding better ways to hide it. ZT CDR assumes all data is bad, extracts the business information and builds brand new safe data to deliver.


  • Cloud hosted deployment (inline appliance, gateway appliance)
  • Software as a Service API option
  • Suitable for Web, Email, File Transfer, custom applications
  • No false positives
  • No signature updates required
  • Unmatched user experience


  • Ideal for cloud native deployments - SaaS available
  • Can be used for multiple attack vectors, email, web etc.
  • Reduces burden on SOC teams, nothing to investigate
  • Reduces admin overhead, no need for constant updates
  • Effective against 0-day attacks as well as known attacks
  • Delivered data looks and works the same as the original
  • More effective than detection methods such as AV, sandboxing


£40.48 a licence

  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 6 9 7 4 2 1 0 4 5 0 9 5 6 8


Telephone: 02083721000

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Email, Web Security, Firewall, Reverse Proxy, RBI, MFT
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
ZT CDR is effective for a specific set of file formats. The currently supported file formats are:
Microsoft Office, Imagery, PDF, HTML, ICAL, EML, MIME, PDF, RTF, TXT, ZIP, CSV, JSON, Proto3, XML
System requirements
  • None for SaaS APIs
  • Linux Server with 64GB+ RAM
  • Data storage correlating to customer data sets for cloud appliances

User support

Email or online ticketing support
Email or online ticketing
Support response times
Forcepoint offers a range of support and SLA options with 24/7 online coverage available on all plans. For more details please see
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Forcepoint has three different support tiers, the second and third tiers allow for the provision of Customer Advocates and Technical Account Managers.
Please see support matrix for our different support programs.
The cost of each tier is unique to each customer, please work with your desired partner on pricing.
Support available to third parties

Onboarding and offboarding

Getting started
Customers have access to our online knowledge base and forums.
Assistance with configuration and knowledge transfer through paid for professional services.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
For the SaaS API hosted service, usage data can be extracted via an API call.
For the cloud hosted appliances, there are mechanisms via the configuration API or the management GUI to export configuration and log data.
End-of-contract process
Available upon request

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Description of service interface
Web based graphical user interface for configuration, maintenance and monitoring of the cloud appliances
Accessibility standards
None or don’t know
Description of accessibility
Please contact a representative for details.
Accessibility testing
Please contact a representative for details.
What users can and can't do using the API
A simple HTTP API is available to control the cloud hosted appliances. This supports the following functions:
- GetStatus (to retrieve the status of the appliance)
- GetDiagnosticLog (to retrieve lines from the diagnostic log)
- AddCertificateFile (to add a certificate to a CA list)
- DeleteCertificateFile (to delete a certificate from a CA list)
- ExportConfig (to retrieve the appliance’s configuration)
- ImportConfig (to send configuration to the appliance)
- SoftwareUpdate (to update the appliance’s software)
- EnterMaintenance (to go into maintenance mode)
- LeaveMaintenance (to exit maintenance mode)
- Deactivate (to deactivate the appliance)
- Activate (to activate the appliance)
- Reboot (to reboot the appliance)
- Shutdown (to shutdown the appliance)
- ModifyFileContents (replace the contents of a named file that forms part of the appliance’s configuration, such as a schema)
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Via configuration of the cloud hosted appliances or via API parameters for the SaaS API service


Independence of resources
SaaS Service is built using scalable, serverless components which auto scale as required.
Cloud hosted appliances are managed by the customer and can be used in architectures to support scaling up


Service usage metrics
Metrics types
SaaS API Service provides usage metrics. The Cloud hosted appliances provide some information via statsd, and syslog which can be used to track usage.
Saas API Service provides metrics via an API and also via a real time dashboard. Cloud hosted appliances provide metrics via a dashboard on the configuration GUI and via syslog / statsd
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other data at rest protection approach
SaaS APIs use the AWS infrastructure controls
Cloud hosted appliances use the customer cloud environment controls
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
For the SaaS API hosted service, usage data can be extracted via an API call.
For the cloud hosted appliances, there are mechanisms via the configuration API or the management GUI to export configuration and log data.
Data export formats
Other data export formats
  • XDS
  • Configuration exported proprietary (XML-like) format
  • Re-imported other cloud hosted appliances.
  • Fixed Width text
  • Log files
Data import formats
Other data import formats
  • XDS
  • Configuration exported proprietary (XML-like) format
  • Re-imported other cloud hosted appliances

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
Available upon request

Availability and resilience

Guaranteed availability
SLA detail available on request
Approach to resilience
Available on request (not public)
Outage reporting
The SaaS APIs service has a public dashboard

Identity and authentication

User authentication needed
User authentication
Other user authentication
User access to the SaaS API service requires a valid license key.
N/A for cloud hosted appliances
Access restrictions in management interfaces and support channels
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Description of management access authentication
1. 2 Factor Authentication for SaaS API developer portal.
2. PKI for cloud hosted appliance management
Users access the SaaS API developer portal to create and manage licenses. This uses 2 factor authentication with username/password and a token.
Cloud hosted appliances can be configured to use username/password and client/server certificates for access to the management web server.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Privacy Shield - EU/US data privacy
  • ISO27018

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27018, SOC 2 type II,
Information security policies and processes
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Please contact a representative for details.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please contact a representative for details.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please contact a representative for details.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please contact a representative for details.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Forcepoint supports Corporate Social Responsibility (CSR) and Environmental, Social and Governance (ESG) initiatives through a variety of measures, policies and procedures supported by leaders and teams with appropriate subject matter expertise. As an information technology company without traditional manufacturing operations or real estate ownership supporting product development/services, our focus on “environment” is associated with sustainability initiatives.
Forcepoint implements reasonable steps to maximize office environment energy efficiency through flexible work arrangements. A large portion of employees are classified as “remote” workers (work from home fulltime) or flex workers (two-days maximum in office per week). This initiative is permanent and will not change once COVID-19 restrictions are removed. Since 2020, Forcepoint seeks to minimize commercial office space footprint. Forcepoint remains steadfast in supporting environmental sustainability through environmentally responsible programs: e-wastes, recyclables and decreasing energy consumption.
Measures and documents in place to support ESG concepts include, but are not limited to:
• Hired fulltime Environmental, Health & Safety (EHS), Principal under the Global Real Estate & Facilities (GRE&F) organization in 2020.
• Flexible work arrangements reduce carbon footprint via decreased transportation emissions and impact on environmental resources required to support commercial office spaces. (HR policy: employee work environment guidelines as core component of Forcepoint’s standard work model supporting sustainable, effective work environment.).
• Office lighting systems sensors designed to automatically shutoff overhead lighting based on lack of motion.
• Recycle waste bins throughout offices. Company programs include recycling measures: paper (e.g., shred bins), cardboard, cans, bottles, electrical waste, lightbulbs, and batteries.
• Shared multifunctional printer stations reducing paper consumption.
• Custodial services utilizing sustainable cleaning solutions.
• IT e-waste initiatives: partner pick-up, destruction and certification.
• IT “Bring Your Own Device Policy” decreases company-issued IT devices and e-waste.
• Reducing IT footprints moving from onsite data centres/server rooms to cloud and co-location model.
Covid-19 recovery

Covid-19 recovery

Forcepoint implemented Site Incident Support Teams (“SIST”) for each major site. The SIST includes a designated site leader along with representatives from Facilities, Human Resources and IT and will be responsible for facilitating local response to any crisis situation, including COVID-19. As we begin office reopening efforts, the SIST will lead site-level efforts, including ensuring overall governance in line with local requirements.
Tackling economic inequality

Tackling economic inequality

Social purpose, including a focus on economic inequality is very important to Forcepoint. Forcepoint has a formal Diversity & Inclusion program which focuses on providing employment opportunities, improving education and training, an Allyship program, Annual D&I Forum, among other activities. We also focus on Supplier Diversity and manage cybersecurity risk.
Equal opportunity

Equal opportunity

• Director, Inclusion & Diversity under the CHRO.
• “Human Centric” Corporate Value north star for Inclusion & Diversity work. Human Centric = We are committed to a human-centric culture and ecosystem that fosters inclusivity, diversity of thought, mutual respect and dignity – in all aspects of our lives. This is who we are.
• Inclusion Ally Program, cohort of 40 Forcepoint professionals (across function, domain, geography) nominated by leadership for the 6-month training. An ally stands up for others and proactively builds inclusion in workplace. Allies magnify voices of marginalized and underrepresented groups. Forcepointers globally can request an Allyship session from Inclusion & Diversity homepage to find Ally with whom to have a safe-space conversation.
• Inclusive Behaviours and Practices Program (Pilot)- 12 month leader-level program promoting inclusive leadership and inclusion on teams. Identify Inclusive behaviours and apply these behaviours to everyday work situations. Key elements: Inclusive behaviours content, Inclusion observations, leader score card to chart progress overtime.
• Global Inclusion & Diversity Council A 25+ member Council to help govern and drive consistent Inclusion and Diversity strategy, actions and goals. Each member has been assigned to one of four Road Map pillars: Leadership Engagement, Employee Experience, Learning & Development and Talent Acquisition.
• Global gender pronouns use initiative. Forcepoint-branded signature template highlighting “optional” gender pronoun use. A step that signals to employees that this is a safe space, and everyone can bring their whole self to work. No longer needing to censor or mask parts of themselves leads to greater productivity, creativity and connection with colleagues.
• Diversity Awareness Month #WeareForcepoint global social campaign highlighting breadth and depth of diversity inside Forcepoint
• Diversity Training plan identifying Front Line managers for Diversity & Inclusion basics training as a key group due to the people impact and reach.


Employee wellbeing is a critical priority and woven into the fabric of Forcepoint. It is supported by many programs and policies.
• Internal Environmental Health and Safety group – Mission is to uphold global standards that ensure Forcepoint operations are safe and environmentally responsible while protecting the health of our employee. These programs include Covid-19 work-safe practices and policies, work safe training, Safety Moments published on regular basis, Ergonomics assessments and resources, Injury/Illness Reporting, environmental programs.

• UK Employee Benefits – A variety of programs are available to employees to promote and support Wellbeing. Programs include full healthcare benefits including medical, dental and vision, Pension, Gym memberships, Childcare vouchers, Cycle to Work program, Payroll Giving, Employee Assistance Program, Spring health program, Paid Time off (24 days annually), PTO program, LOA program, Adoption program, All Hybrid/Flexible working environment.


£40.48 a licence
Discount for educational organisations
Free trial available
Description of free trial
Please contact a representative for details.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.