BRIGHTLY SOFTWARE LIMITED

Brightly Professional Services

Our experienced and qualified Professional Services team have a diverse array of software, training and engineering backgrounds. We implement the vision and business outcomes of our clients, working collaboratively across all relevant teams, and provide a seamless experience for our clients whether they need one-off consultancy or a large-scale implementation.

Features

• Implementation: Fast-track or Phased implementations on-time and on-budget
• Data Migration: Specialist skills & tools efficiently load large datasets
• Interface: Supporting current APIs, IoT and specialist interfaces
• Upgrades: Support to upgrade to the latest version
• OnDemand Migration: Move from hosted on-premise to SaaS
• Ongoing Support: Regular engagement via managed and extended services
• System Reviews: Diagnostic and Tactical reviews to explore greater value
• Training Services: Learning Management System (LMS), CPD certifications, qualified trainers
• Consultancy: Expert advice on Asset Management and its components
• Analytics: From proactive performance reporting to strategic statistical analysis

Benefits

• Expertise in Pavement management, Street Lighting, Trees, Drainage and more
• Best-in-class technology for ISO 55000 tactical and strategic asset management
• Emphasis on sustainable practices to record and baseline Carbon Footprint
• Future Net Zero Standard certification (FNZ1008622); Race to Zero Pledge
• Partnering with industry experts to advise on Carbon Reduction Strategies
• Best practice processes and pre-defined configuration for quicker time-to-value
• Brightly Project Methodology ensures consistent and efficient delivery
• ISO-9001 procedures guarantee quality assurance and continuous improvement
• LMS and CPD accreditation supports knowledge retention and self-sufficiency
• Prince2 Accredited Project Managers experienced in Project & Change Management

£950 to £1,750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgcloud@brightlysoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

269804841829201

Contact

Brightly Software - UK Sales Team
+44 (0) 808 167 4526
ukgcloud@brightlysoftware.com

Planning

• Planning service: Yes
• How the planning service works: Our Brightly implementation methodology (see pricing document) allows us to design and implement our solutions efficiency and guaranteed quality. At each stage we measure progress against the success criteria with key stakeholders.; The Methodology is broken down into 5 Phases: ; Initiate: We work with you to determine your success criteria and business outcomes to ensure that everyone knows what success looks like and why each person and stage is important.; Adapt: We collaboratively adapt the solution’s base configuration to your local requirements. We provide resources and materials to support you as well as expert advice and experience on your optimal outcomes.; Build: The system has import utilities to allow for loading configuration and asset data in bulk and standard APIs for integrating with Confirm. We work with you to find the best method for data import.; Validate: We train key users prior to the validate phase so that they are empowered to test that the system can fulfil the scenarios defined by the business.; Adopt: We support users when they go live with a new business area or functionality via training, our learning management system, and ongoing support services. ; The process is supported by a dedicated Prince2 Project Manager.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Brightly Software Limited

Training

• Training service provided: Yes
• How the training service works: Our trainer-led courses deliver high-quality training, at your premises or online. Our trainers are accredited and are consistently praised in training feedback. Training is delivered in your database, using your data, and can be delivered to your processes.; Our market leading Learning Management System contains over 300 videos covering all aspects of Brightly Software. Managed by you to enroll users, assign courses and monitor user learning, Brightly Academy provides anytime access to consistent and validated training. ; Our learning paths are certificated by The CPD Certification Service. Established in 1996, The CPD Certification Service is the largest and leading independent CPD accreditation organisation working across all industry sectors.; The complete learning experience for a system supervisor or functional specialist. Master user uses Brightly Academy and learning paths to deliver training guided by a Brightly consultant. Candidates will follow a learning schedule detailing the learning steps, learning material and exercises to be carried out in the dedicated learning space. A tutor will provide regular support and leaning assistance. Master User training includes full access to the Brightly Academy for a year and can be delivered to up to three learners at a time.
• Training is tied to specific services: Yes
• Services the training service works with: Brightly Software Limited

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Moving existing or new clients into our hosted environment is a well-coordinated and established process which provides minimal disruption to your users and business.; Whether you are an experienced client or new to Brightly we can guarantee that the implementation will be delivered on-time and on-budget.; Work will take place over the weekend to allow for minimal disruption. ; We help provide advice and assistance in managing your requirements, call centre staff and emergency processes during this downtime.; Understanding the impact on the end users is key and we provide advise & templates for communication, how-tos and connection details.; A dedicated Prince2 Project Manager will manage the transition from the delivery of your database, the migration to the latest version of your Brightly software, configuration of interfaces, move of linked document and updates to user access.; We ensure a smooth transition from project to business as usual, making sure our Technical Support and Hosted Team are engaged and aware of the key project dates.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Brightly Software Limited

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality is at the heart of what we do. To help us to deliver products and services at the highest quality we operate a Quality Management System (QMS) certificated to the ISO9001 standard. ; Brightly Quality Policy: ; Client Focus: building long term client relationships. ; Delivered Quality: providing world class goods and services supported throughout their lifecycle. ; Continual Improvement: in everything we do. ; Innovation: developing innovative solutions to meet our client needs and to increase shareholder value. ; People: a talent strategy to develop fit for purpose skills. ; Collaboration: one globally integrated team.; ; Our Quality Objectives, as approved by management, are as follows:; We will ensure that objectives are set to meet the customer’s requirements. These objectives shall be measurable and consistent with the quality policy.; The delivery of Professional Services to our customers is underpinned by QMS procedures which apply to the production and delivery of all training and consulting exercises. As part of these procedures, project deliverables, such as installation, documentation, data migrations, or configuration activities, are quality checked by a peer before being released the customer. ; The Project Manager will be the release authority for documentation and ensure deliverables meet quality standards before submitting to the client.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: With over 30 years’ experience delivering projects with our clients we understand the importance of post go-live support and handholding during the early stages of embedding a change. From experience it’s not the first days of go live that you need us but the subsequent weeks where you may have questions, additional training needs or adjustments to the process and configuration. ; We provide post-implementation support and regular check-ins as part of our services packages. For more regular support we provide the following:; Managed Service: Weekly dedicated time of a Brightly consultant to fulfil the system administration role for the Brightly solution database including:; - Housekeeping tasks; - User management; - Configuration Management; - Report writing; - Adhoc training; - Issue resolution; Extended Services: Weekly dedicated time of a Brightly consultant to provide recommendations for improved efficiency and quality of your data by:; - Reviewing business needs; - Proposing new solutions; - Unlocking unused system functionality; - Implementing change; - Expand the business areas deployed in your solution; ; For technical support our clients contact our Support desk – details in the Support section.

Service scope

• Service constraints: Services are limited to the Brightly software applications only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Technical Support is provided from 09:00 to 17:30 Monday to Friday excluding public holidays. Our online case management portal and knowledge base articles are available 24/7.; There are three methods for logging a new technical support case: 1. Online Portal 2. Email. 3. Telephone.; Case severity levels and associated target response times are as follows: 1. Critical: within 30mins. 2. High: within 4hrs. 3. Medium: within 2 business days. 4. Low: within 4 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Technical Support is provided from 09:00 to 17:30 Monday to Friday excluding public holidays. Our online case management portal and knowledge base articles are available 24/7.; There are three methods for logging a new technical support case: 1. Online Portal 2. Email. 3. Telephone.; Case severity levels and associated target response times are as follows: 1. Critical: within 30mins. 2. High: within 4hrs. 3. Medium: within 2 business days. 4. Low: within 4 business days.; Remote access help, such as Microsoft Teams, is available at the discretion of the Software Support team.; Clients receive free version upgrades for their purchased products.; A dedicated Account Director is also assigned to each customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 04/12/2023
• What the ISO/IEC 27001 doesn’t cover: Brightly operates an Information Security Management System which complies with the requirements of ISO/IEC 27001:2013 for the creation, support, sales, and supply of Confirm software and associated services to local government, central government, and the commercial sector.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Brightly have partnered with Our Classroom Climate (OCC) who provides selected schools 80+ videos on Climate Change, a science kit for growing algae in the classroom and an air quality monitor to measure the composition of gases and particles in the air we breathe. Educating Primary School children on the effects of climate change and air quality in their classrooms promotes wellbeing for residents as well as keeping people safe from harm.; OCC is the UK’s first climate education programme with carbon capture and air quality audit using Brightly software to collate and report on the air quality across all participating schools. The classroom climate project offers enrolled primary schools creative and fun ways to learn about climate change, sustainability and essential global issues – while fully supporting the English national curriculum.

  Covid-19 recovery

  Brightly commits to holding local events/meetings where possible utilising local venues and catering providers for the event to increase local spend.

  Tackling economic inequality

  Brightly have partnered with 2B Enterprising to provide the 'Bumbles of Honeywood' Enterprise Education programme for primary school children aged 5 – 11 years. It has been designed by primary school teachers to support the development of pupils’ key skills required in work and life.; This programme is funded and supported by local and national businesses, including Brightly, who are keen to invest in the next generation of leaders, employees and entrepreneurs – which eliminates the budgetary pressures on the school, gives businesses the opportunity to engage effectively with the youngest members of their community – our future, as well as helping to tackle economic inequalities.

  Equal opportunity

  With industry support, Brightly have launched ‘FLARE’, a new initiative designed to support and empower women working within Local Authorities' Highways Departments. FLARE, which stands for Female Local Authority Roads Engagement, aims to foster a strong network of women at all career levels, providing a platform for resource sharing and strategic collaboration.

  Wellbeing

  By utilising Brightly’s performance dashboards in Confirm, clients can track the well-being of crews and operatives in the field. This can help to identify trends in performance linked to mental and physical health.

Pricing

• Price: £950 to £1,750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukgcloud@brightlysoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.