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Harrison James IT Services LTD

Critical Incident Response

We have a proven track record of working with Incident Response teams to deliver comprehensive forensic examinations. We reconstruct events from your tools and data to understand the sequence of events. Analysis determines root cause, scope and impacted data.

Features

  • Conduct an initial investigation to determine the scope
  • Complete forensic collection
  • Business Service Recovery
  • Root Cause Analysis
  • Prevention recommendations and improvement plans

Benefits

  • Collection and triage of data remotely
  • All aspects of the investigation documented
  • Forensically sound processes adhered to
  • We speed up investigation and service recovery
  • All evidence of critical system events secured and preserved
  • Identify improvements to systems, software, processes and procedures

Pricing

£350 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 6 9 8 5 7 5 0 9 4 3 7 9 7 9

Contact

Harrison James IT Services LTD James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We deliver consultancy to help you understand the limitations of your forensic tools and methods through tried and tested validation strategies.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
When required, our support levels are mutually agreed on a service-by-service basis however support availability is fixed to the times specified

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Covid-19 recovery

Providing cost effective services that help reduce operating costs and improve quality is one of the key aspects to helping the UK economy recover

Pricing

Price
£350 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.