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INVUSE LIMITED

Drupal Website Design and Development

We design and develop intuitive, accessible Drupal digital services for public sector organisations. Our GDS-aligned, agile approach combines user research, co-design and iterative delivery to create scalable Drupal platforms that improve user experience and support efficient, connected digital operations

Features

  • Drupal website design and development
  • GDS-aligned agile delivery using iterative sprints
  • User-centred design informed by research and insight
  • Co-design and co-production with stakeholders
  • Open source Drupal development specialists
  • Modern PHP-based Drupal architectures
  • Drupal 9, 10 and 11 development
  • Drupal upgrades and platform improvements
  • Custom Drupal module development
  • Knowledge sharing with internal technical teams

Benefits

  • Intuitive and accessible Drupal digital services
  • Improved user experience across digital journeys
  • Reduced delivery and technical risk
  • Scalable, maintainable Drupal platforms
  • Services aligned to real user needs
  • Better integration across digital estates
  • Improved operational efficiency for internal teams
  • Future-proof open source solutions
  • Smooth upgrades between Drupal versions
  • Confidence in specialist Drupal delivery

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@invuse.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 6 9 9 4 8 4 2 2 0 1 2 8 9 8

Contact

INVUSE LIMITED Cheryl Hinde
Telephone: 01483 983680
Email: bids@invuse.com

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Our services can be delivered both remotely and in person, depending on buyer needs. Delivery options include remote delivery using secure online collaboration tools, and in-person workshops or on-site activity by agreement, subject to availability and any additional costs. The service is delivered within the agreed scope, timelines and dependencies defined at the start of each engagement. Buyers are responsible for providing timely access to required systems, documentation, environments and stakeholders to enable effective delivery. Any service-specific constraints or assumptions will be clearly documented and agreed with the buyer before work begins.

User support

Email or online ticketing support
Yes
Support response times
Support requests are managed through an online ticketing system and prioritised based on severity and impact. Where an incident is raised, the following response targets apply: P1 (Critical) within 15 minutes, P2 (Urgent) within 30 minutes, P3 (Important) within 4 hours, and P4 (Informational) within 8 business hours. These response targets apply to incident-based support and are delivered in line with the agreed service level agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Where web chat functionality is provided, it is designed and tested to meet WCAG 2.2 AA standards. Where web chat tools are supplied by third parties, we work with those providers to review accessibility conformance, test with assistive technologies such as screen readers and keyboard navigation, and address any issues identified as part of delivery.
Support levels
We provide a single, SLA-backed support service delivered through an ITIL-aligned, UK-based service desk. Support is available during business hours, with 24/7 monitoring and out-of-hours emergency response for critical incidents. Incidents are prioritised by business impact, with response and resolution targets defined in the agreed service level agreement. All support requests are logged and tracked through an online service desk with full audit trails and regular service reporting. Pricing is provided as a fixed recurring cost based on service size and complexity. Each customer is supported by a dedicated account manager and service manager, with access to senior technical specialists as required.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £900.00
Lead business architect £1,100.00
Data architect
Role level UK Rate Offshore Rate
Senior data architect £900.00
Chief data architect £1,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Lead enterprise architect £900.00
Principal enterprise architect £1,100.00
Network architect
Role level UK Rate Offshore Rate
Network architect £900.00
Lead network architect £1,100.00
Security architect
Role level UK Rate Offshore Rate
Lead security architect £900.00
Principal security architect £1,100.00
Solution architect
Role level UK Rate Offshore Rate
Lead solution architect £850.00
Principal solution architect £1,050.00
Technical architect
Role level UK Rate Offshore Rate
Lead technical architect £850.00
Principal technical architect £1,050.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £850.00
Principal cyber security audit and assurance £1,050.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £850.00
Principal cyber security governance and risk manager £1,050.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £800.00 £600.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £900.00
Principal cyber security incident response £1,100.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £800.00 £600.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £800.00 £600.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £900.00
Principal cyber security secure systems architecture and design £1,100.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £800.00 £600.00
Data analyst
Role level UK Rate Offshore Rate
Senior data analyst £800.00 £600.00
Data engineer
Role level UK Rate Offshore Rate
Lead data engineer £850.00 £650.00
Head of data engineering £1,050.00
Data governance manager
Role level UK Rate Offshore Rate
Lead data governance manager £850.00
Head of data governance £1,050.00
Data scientist
Role level UK Rate Offshore Rate
Principal data scientist £850.00 £650.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £900.00
Lead machine learning engineer £1,100.00
Performance analyst
Role level UK Rate Offshore Rate
Senior performance analyst £750.00 £550.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Lead application operations engineer £800.00
Business relationship manager
Role level UK Rate Offshore Rate
Lead business relationship manager £850.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £850.00
IT service manager
Role level UK Rate Offshore Rate
Head of IT service management £900.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £850.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Lead infrastructure engineer £800.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Senior infrastructure operations engineer £800.00
Problem manager
Role level UK Rate Offshore Rate
Problem manager £800.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk manager £800.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £900.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £550.00
Business analyst £650.00
Senior business analyst £750.00
Delivery manager
Role level UK Rate Offshore Rate
Senior delivery manager £700.00
Head of (Agile) delivery management £900.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Senior digital portfolio manager £800.00
Head of portfolio £900.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £850.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £550.00 £450.00
QAT analyst £650.00 £550.00
Lead QAT analyst £800.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £500.00
Test engineer £600.00 £500.00
Senior test engineer £650.00 £550.00
Test manager
Role level UK Rate Offshore Rate
Head of test £750.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £650.00
Senior DevOps engineer £750.00
Lead DevOps engineer £900.00
Lead DevOps engineer - management £1,100.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £500.00 £450.00
Frontend developer £600.00 £500.00
Senior frontend developer £650.00 £550.00
Lead frontend developer £750.00 £600.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £500.00 £450.00
Developer £600.00 £500.00
Senior developer £650.00
Senior developer - management £550.00
Lead developer £750.00 £600.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £650.00 £500.00
Senior accessibility specialist £750.00 £600.00
Content designer
Role level UK Rate Offshore Rate
Junior content designer £350.00
Content designer £550.00
Senior content designer £650.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £650.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £600.00
Senior graphic designer £700.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £750.00
Service designer
Role level UK Rate Offshore Rate
Service designer £700.00
Senior service designer £800.00
User researcher
Role level UK Rate Offshore Rate
Junior user researcher £500.00
User researcher £600.00
Senior user researcher £650.00
Lead user researcher £750.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
Wednesday 14 May 2025
What the ISO/IEC 27001 doesn’t cover
All business units and service areas are covered by our ISO 27001 certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Alcumus ISOQAR
ISO 9001 accreditation date
Wednesday 14 May 2025
What the ISO 9001 doesn’t cover
All business units and service areas are covered by our ISO 9001 certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
A289a9a1-5cee-4623-b00a-99f2c2d3c5b7
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
94ac261b-5905-44ca-88a8-4faf8a581cb6
Other security certifications
Yes
Any other security certifications
  • ISO 14001
  • ISO 22301

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@invuse.com. Tell them what format you need. It will help if you say what assistive technology you use.