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NEXT GENERATION USER EXPERIENCE LTD

Windows Modern Management

Window Modern Management integrates Windows 10 / 11 Enterprise with Microsoft 365 cloud services to simplify the provision, management and support using the appropriate combination of tools , including SCCM, Endpoint Configuration Manager, Intune and Windows Autopilot

Features

  • Comprehensive services for SCCM, Intune and Windows 10 / 11
  • Recommended practice for design of Cloud architecture environments
  • Security design included to meet NCSC end user device guidelines
  • Knowledge transfer, support and training for IT teams
  • Testing and acceptance for quality assurance
  • Zero Touch and Minimal Touch deployment

Benefits

  • Take advantage of modern features including AutoPilot
  • Windows Update for Business allows you to remain compliant
  • Modern driver and BIOS management as part of deployment
  • Knowledge transfer, enablement, collaboration
  • Rapid migration of workloads to Cloud-based digital platforms
  • Reduce burden on IT operations teams

Pricing

£650 to £950 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.masters@ngux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 0 1 4 5 7 1 4 4 4 1 2 7 2

Contact

NEXT GENERATION USER EXPERIENCE LTD Jack Masters
Telephone: 02045268080
Email: jack.masters@ngux.co.uk

Planning

Planning service
Yes
How the planning service works
Using our expertise from our projects and services teams in supporting customers through audits and regulatory compliance ranging from ISO 27001, to Cyber Essentials Plus and Public Sector Network Connection compliance, we work directly with local and regional government organisations to develop suitable compliance plans that incorporates the risk assessment/risk mitigation aspects of the current compliance regime.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide bespoke training solutions, focusing on supporting IT operations teams in adopting new processes and procedures
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our comprehensive programme and project delivery capability, ensures that throughout any cloud based setup and migration, we maximise the value for all investment through prioritising activity and ensuring the most effective and efficient delivery methods.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our focus is User Experience (UX) and we utilise our frameworks and methodologies to develop a variety of approaches to ensuring the the quality and performance of the system pre and post change, measured against the user needs and acceptable performance metrics

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
NextGen UX Flexible Support solutions are tailored to individual business IT requirements, and provide out-tasking and out-sourcing options for customer Platform Management and Support. NextGen UX may augment existing operating models with technology expertise to call upon when required, or provide full monitoring and maintenance all managed via our UK Operations Centre.

Service scope

Service constraints
Microsoft 365 subscriptions required

User support

Email or online ticketing support
Email or online ticketing
Support response times
The priority of the service call is also agreed with the Customer ranging from P1 (critical) with a 15 minute response through to P5 (information request) which is entered into our ticketing system.

The NextGen UX Service Desk has a team of Analysts who provide 24x7x365 support for P1 & P2 calls on a rotational basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
NextGen UX Flexible Support solutions are tailored to individual business IT requirements, and provide out-tasking and out-sourcing options for customer Platform Management and Support. NextGen UX may augment existing operating models with technology expertise to call upon when required, or provide full monitoring and maintenance all managed via our UK Operations Centre.

NextGen UX follow the ITIL framework and introduce a communication programme that suits your availability and will conduct Service Reviews either via conference call or face to face at your premise.

Our Executive Report concentrates on your business and will be delivered 5-10 days before we meet so this gives you time to digest and feedback during the Service Review.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Our services are all delivered on a remote first basis. Where travel to site is only for specific business needs that cannot be completed remotely.

NGUX actively try to keep our environmental impact to a minimum wherever possible and strive to work with organisations doing the same.

Pricing

Price
£650 to £950 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.masters@ngux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.