ThoughtWire Corp

ThoughtWireOS

ThoughtWire is committed to creating a healthier, safer, and cleaner world by transforming built spaces into ESG powerhouses. Our proprietary ThoughtWireOs platform intelligently orchestrates data from anywhere, enabling people to make better decisions by getting them the right data at the right time.

Features

• Connector Factory incorporates data from any data source
• Digital Twin Intelligently orchestrates data from anywhere to recommend actions
• Mobile app for building occupants to maximize experience and safety
• EarlyWarningSystem is an application for healthcare to record patient vitals
• Notification solution generates and routes notifications to hospital staff
• Patient Transport and Logistics solution optimizes transport and housekeeping workflows
• Location Sense continuously and securely shares building occupant location
• Real time insights, and predictive and historical analytics
• Wayfinding and 3D floor plan views

Benefits

• Productivity - enable people to be efficient and effective
• Security - Providing a safer place to work
• Community - Providing building users and Services helpful local information
• Health and Wellbeing - Creating safer and healthier working environments
• Maintenance - Optimizing the building’s space, systems, and maintenance
• Sustainability - Improving and reporting on building sustainability
• Designed to be configured with your company’s branding

£250,000.00 to £2,500,000.00 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dale.hall@thoughtwire.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

270176619343536

Contact

Dale Hall
16474063253
dale.hall@thoughtwire.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: No service constraints
• System requirements:
  • Power BI to view dashboards.
  • IOTIUM edge device license.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Test
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Basic: 5 service requests per month, Technical Support 9:00 - 17:00 on business days with next business day resolution.; ; Enhanced: 10 service requests per month, Technical Support 8:00 - 18:00 each day. When ThoughtWire initially detects a Covered Incident with the Customer Solution or when Customer reports to ThoughtWire a Covered Incident with the Customer Solution, the Covered Incident will be classified by ThoughtWire in accordance with Table 2 Severity Levels following Support Service Tier guidelines.; ; Premium: 30 service requests per month, Technical Support 0:00 - 24:00 each day with a dedicated and named representative. When ThoughtWire initially detects a Covered Incident with the Customer Solution or when Customer reports to ThoughtWire a Covered Incident with the Customer Solution, the Covered Incident will be classified by ThoughtWire in accordance with Table 2 Severity Levels following Support Service Tier guidelines.; ; Tier Guidelines: ; Severity level 1: 30 minutes from receipt of Service Request; Severity level 2: 60 minutes from receipt of Service Request ; Severity level 2&4: 24 hours from receipt of Service Request
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide onsite and remote end user and technical support training. End user and technical support documents are also provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our policy is that customer owns their data. They will have access to the datastore that stores all the data points. They can choose to migrate the entire dataset into their data warehouse periodically - including when contract ends.
• End-of-contract process: Customer support reaches out to client 6 months before renewals are due to discuss the renewal of the contract. In the case that they do not renew we transition to new service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: PrecisionHub is the administrative console and is accessible via web browser. Our mobile applications focus on end user experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Administrative Portal
• Accessibility standards: None or don’t know
• Description of accessibility: We are ADA compliant.
• Accessibility testing: We are completing a full accessibly audit with a 3rd party vendor.
• API: No
• Customisation available: Yes
• Description of customisation: The entire service is configurable based on any end user needs and use cases.

Scaling

• Independence of resources: Our solution is infinitely expandable based on cloud services like AWS and MS Azure. We have redundancy on our back end systems to ensure our customers are protected against system failures.

Analytics

• Service usage metrics: Yes
• Metrics types: We are a data driven organization and reflects the same in product analytics. We support Real-time dashboards, Regular reports and reports on requests. Real time reports are the default. Our future product map includes API access.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This can be an automated sync between our IoT datastore and customer’s datastore. We also support manual extraction, if there is a need.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • REST
  • SFTP
  • MQQT
  • Etc
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • REST
  • SFTP
  • MQQT
  • Etc

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.995 uptime for service availability, RPO 1 day, RTO 8 hours.
• Approach to resilience: Available upon request.
• Outage reporting: Email Alert.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Roll based access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Thoughtwire's platform is SOC II certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC II
• Information security policies and processes: We follow industry information security best practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to a ThoughtWire production system resources such as operating systems, computing hardware, virtual machines, virtual private clouds, networks, and applications are subject to the Change Management Policy and must follow the Change Management Procedures.; ; ThoughtWire develops, implements, and governs processes and documentation to facilitate the implementation of an enterprise-wide change management policy, as well as associated standards, controls, and procedures.; ; Data / process owners are required to test, validate, and document changes to information systems before implementing the changes on the production network.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - Azure and AWS cloud providers manage threat assessments and remediation.; - Critical level patches applied immediately ; - 3rd party security scanning
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 3rd party tools to scan for potential compromises. We remediate the compromise, the incident defines SLA's see our support section.
• Incident management type: Supplier-defined controls
• Incident management approach: - users report incidents through the platform support process, ; - Incidents reported phone & email; - Incident reports are sent by email to affected parties.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Buildings the deploy ThoughtWireOS are anticipated to reduce greenhouse gas emissions by 20% to 30%,
• Covid-19 recovery:

  Covid-19 recovery

  ThoughtWires safe return to work app has full location sensing, contact tracing, and health questionnaires.
• Wellbeing:

  Wellbeing

  Buildings using ThoughtWireOS can create a safe and healthy workspace/living space for building occupants.

Pricing

• Price: £250,000.00 to £2,500,000.00 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dale.hall@thoughtwire.com. Tell them what format you need. It will help if you say what assistive technology you use.