Spend Network

Payment efficiency diagnostics

This service monitors spending activity to identify wasteful transactions and reduce accounts payable costs. Using data on spending, we show which services and which suppliers are creating too many invoices, highlighting where they might be converted to electronic payments such as card or e-invoicing.

Features

• Use your own open data to show where waste is
• Find suppliers who are creating 100s of invoices a week
• Find which services are generating the work for AP teams
• Accurately cost the current process
• Use the data to make a business case for investment
• Monitor change over time

Benefits

• Make savings by removing unnecessary paper invoices
• Show precisely where change has to happen
• Estimate savings with a high degree of accuracy
• Monitor activity month by month for change that sticks

£750 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@spendnetwork.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

270351585331651

Contact

Ian Makgill
00000000000
contact@spendnetwork.com

Planning

• Planning service: Yes
• How the planning service works: We conduct a data discovery and validation based on data we have collected, and any additional data we're required to collect. We then conduct user needs analysis with the team to gain a full understanding of who will use the system and how. Once we have a good understanding of the analysis priorities, we will work with the customer to plan how they aim to disseminate the analysis. If the customer has a widely used business intelligence tool (e.g. Microsoft BI) we will support the client to exploit that platform, helping them to set up their reporting in the platform and making sure that our analysis meets their needs. If the client wishes to use our platform (Kibana), we will help them to understand how they can use the platform to analyse the data and share the reports they need. All of our work will be backed up with sample data and analysis ready for use by the clients, so that they can fully validate our work.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with their analysts to clearly describe the data points available in our analysis, highlighting the opportunities for each potential analysis and details of how the data can be correctly pivoted. Our data will also be documented, so that users can fully understand what analysis can be conducted and how the data is gathered. We then work with the buyer to establish a successful data pipeline, making sure that regular updates to the analysis can be conducted in the most efficient way possible. Where customers are using our business intelligence tools, updating the data will happen automatically without any need for intervention by the customer. Where customers are using their own systems (e.g. Microsoft BI) we will establish a mechanism for exporting the data directly into the system or we will provide raw data formatted for input into the customer's system.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is of great importance to us. We know that we have to provide the best data possible and to deliver insightful analysis in a timely and effective manner. We consider 3 areas of assurance: 1. Data: we strive for accuracy in the data we collect and augment so that your data can be analysed properly. We employ three people to focus on the accuracy of our data, we also provide a responsive service where any customer can question the findings in our data and we will resolve any quality issues as soon as we possibly can. 2. We know that our analysis must be accessible, we work with our customers to optimise the data so that it is ready to be analysed quickly on normal desktop computers. Sometimes this requires multiple versions of the same data. We will work with you to output the data you need for the analysis you need. 3. We recognise that the analysis must be understood, so we carefully document our data and work with your analysts to help them understand how to use the data, making sure that you always know what's possible with the data you have.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide comprehensive support for our analysis and intelligence services. Where customers are using our business intelligence tool, we will support them to manage their own dashboards and analytics, providing technical advice on the analysis they can conduct as well as the underlying data, covering updates, data quality and data integrity. Where customers use their own business intelligence tool we can provide support for the underlying data and analytics.

Service scope

• Service constraints: We work with openly published data, adding new data sources that are not yet open may require us to conduct additional work. We may also need to undertake extra work to improve data quality if a customer's data is poor.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Support levels: We aim to provide a proactive and responsive support level. We have a data analyst who can be contacted at any time to evaluate any problems that our clients experience with their feeds. Poor data, unexpected data, data formats or apparent errors in the data can all be raised with us as support queries. In addition our dev team stand ready to help customers make good use of the API and to help them manage changes to data formats via the staging process.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  As part of our analysis of payments and their efficiency, we also focus on which regions are seeing better or worse efficiencies and provide recommendations on how to improve these for less well off areas.
• Equal opportunity:

  Equal opportunity

  We pride ourselves on being an equitable and inclusive organisation. We blind recruit. We actively promote women in tech, and have a 30% funded apprenticeship scheme for women. Our gender pay gap is 0. Our team is 50:50 split between men and women and our dev team is 60:40 split in favour of women. Our senior leadership team of four comprises of one woman and one BAME member.
• Wellbeing:

  Wellbeing

  We have a very generous flexible working program tailored to suit our teams' needs and a culture that respects and enforces a positive work-life balance. We are supportive of health and wellbeing, including mental health, offering paid time for recovery.

Pricing

• Price: £750 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@spendnetwork.com. Tell them what format you need. It will help if you say what assistive technology you use.