INTEGRATED BUSINESS SOFTWARE AND SOLUTIONS LIMITED

Integra Managed Service

Integra Centros ERP SaaS for Local, Central Government, NHS. Multi-Company shared-service capability, Multi Factor Authentication (MFA). Financial Management: General Ledger, Creditors, Debtors, e-Invoicing (PEPPOL), Cash Receipting, Budgeting, Forecasting, Procurement (Contract Management, Catalogue, Punch-Out), Performance Planning, Asset Management, Document Management, Reporting, Business Analytics, AI Toolkit, Integration with Human Resources and Payroll.

Features

• Proprietary IBSS Finance solution, full development, delivery and support
• Leading industry technology platform with comprehensive, fully integrated modular solution
• Complete control and analysis across your finance and procurement operations
• Comprehensive Business Intelligence and reporting suite with AI toolkit
• Simple to use, user-defined graphical dashboard reporting, with transaction drill-down
• Definable multi-level workflow, delivering consistent, best practice business processes
• Definable scheduled automation deployment
• Secure, Cloud-hosted access anywhere with SSO & MFA
• Established, proven implementation methodology, enables seamless transition into operational service
• Access to Integra user group and sector-specific special interest groups

Benefits

• Consistent easy-to-use user interface across the end-to-end solution
• Advanced business analytics to better inform decision-making and future planning
• Shrink-wrapped onboarding model. Scalable platform
• Delivers continuous improvement. Collaborative development roadmap with regular product releases
• Delivers single version of the truth, driving increased accountability
• Simple, seamless API integration to third-party systems to maximise ROI
• Promotes agile, mobile working 24/7
• Interoperable, enabling unified Finance solutions platform across your organisation
• Long-standing heritage, experienced consultants, consistently proven to enable customer outcomes
• Flexibility assuring ‘fit-for-future’ service and informing Integra strategic direction

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at integra@advt-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

270663777988875

Contact

Jo Hunter
07967454075
integra@advt-group.com

About your service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Public cloud

  • Managed Public IaaS

Service scope

• Service constraints: There are no service constraints

User support

• Email or online ticketing support: Yes
• Support response times: The service desk operates Monday to Friday 08:00 – 18:00 (excluding English public holidays). Level | Initial Response time | Target Response Time P1 1 Hour 1 Day P2 4 Hours 2 Days P3 4 Hours 10 Days P4 4 Hours 20 Days 24 hour and weekend support can be provided at an extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As a hosted solution, we provide our Gold service level as default, which includes, full database management, a dedicated DBA, Real time database alerts, quarterly service review process, backup & recovery, service management, monthly statistics, real time system alerts & fix, access to system administrator (Mon - Fri: 08:00 - 18:00), security management, yearly product upgrade, cloud managed 'DR on demand' solution, point of time restore, annual DR test, DR management. A service delivery manager will be assigned to you that will provide you with updates, upgrades and patches to both the underlying infrastructure components as well as the Integra application itself, ensuring that the you will not need to be concerned with any of the technical operations of the solution. This gives our customers peace of mind when it comes to the upkeep and maintenance of the system.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

IT operations roles

Business relationship manager

Role level	UK Rate	Offshore Rate
Senior business relationship manager	£1,515.00

Product and delivery roles

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£1,785.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bmtrada
• ISO/IEC 27001 accreditation date: Thursday 11 July 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing - all design, development and testing of financial accounting and purchasing software solutions are covered including training, consultancy, implementation, managed services and support.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bmtrada
• ISO 9001 accreditation date: Monday 17 March 2025
• What the ISO 9001 doesn’t cover: Nothing - all products and services, software design, development and testing, training, consultancy, implementation, managed services and support, both package and bespoke are covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F2bd2602-41f5-43c4-acd9-2f00865b92c0
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at integra@advt-group.com. Tell them what format you need. It will help if you say what assistive technology you use.