CDW LIMITED

CDW NetApp ASA

NetApp ASA provides a high‑performance, SAN‑only storage platform engineered for mission‑critical block workloads that demand predictable low latency, high availability, and robust data protection. With symmetric active/active architecture, NVMe‑optimised performance, and ONTAP‑based efficiency and security services, ASA delivers a consistent and resilient foundation for enterprise applications.

Features

• Symmetric active/active architecture for consistent low‑latency performance.
• SAN‑only design optimised for block workloads.
• Support for NVMe‑oF, FC, and iSCSI protocols.
• Integrated ONTAP data protection and efficiency.
• Active‑active pathing for predictable failover.
• Scalable performance across the full ASA A‑Series range.
• Inline deduplication, compression, and compaction.
• Integrated ransomware and security features.
• Non‑disruptive operations and hardware upgrades.
• Centralised monitoring and lifecycle management via NetApp Console.

Benefits

• Delivers predictable low‑latency performance for critical workloads.
• Reduces skill burden with simplified SAN operations.
• Improves service uptime through active/active design.
• Strengthens security using integrated protection features.
• Optimises capacity with ONTAP efficiencies.
• Supports compliance via resilient block‑level protection.
• Improves productivity with consistent performance.
• Simplifies scaling across diverse deployment needs.
• Reduces risk through non‑disruptive operations.
• Enhances sustainability by improving storage efficiency.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

270666454993554

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  IaaS

  IaaS Storage

  • Object or Bucket
  • Block
  • File

Service scope

• Service constraints: Replacement and expansion parts must be properly sourced via NetApp or valid partners (and is part of the standard support contract) for support to be valid.
• System requirements:
  • We have documented standard data center environmental requirements.
  • Network connectivity should be across redundant paths for best practice
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: "Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; ; At Basic Level; • Priority 1: 2 hours; on a 24/7 basis; • Priority 2: 4hours; on a 24/7 basis; • Priority 3: 16 hours; on a 24/7 basis; • Priority 4: 36 hours; on a 24/7 basis ; ; At Expert Level; • Priority 1: 30 minutes; on a 24/7 Basis; • Priority 2: 2 hours; on a 24/7 Basis; • Priority 3 and 4: Next Business Day (NBD).; ; For more information please see.; https://mysupport.netapp.com/site/info/policies-and-offerings"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: "NetApp aims to conform wherever possible to standards to ensure compatibility with:; ; Screen readers; Keyboard‑only navigation; Adequate color contrast; Logical, perceivable UI structure; Assistive technologies and inclusive interaction patterns. NetApp emphasizes that all web experiences—including interactive tools like chat—should be accessible and inclusive:; ; Accessibility is a baseline requirement for retaining enterprise customers and meeting procurement standards.; ; Digital teams across the company coordinate to improve compliance and ensure consistency across all interfaces."
• Web chat accessibility testing: NetApp tracks accessibility of its web properties using SiteImprove’s WCAG‑based scoring model.
• Onsite support: Yes, at extra cost
• Support levels: "NetApp offers three levels of SupportEdge services: Basic, Advisor, and Expert. Each level provides different benefits and features tailored to various business needs.; SupportEdge Basic includes access to NetApp support tools, technical specialists, classic Active IQ capabilities, rapid parts delivery, and the option to upgrade to onsite parts replacement.; SupportEdge Advisor builds upon Basic with faster target response times, predictive and proactive support, parts delivery and replacement, and advanced Active IQ AIOps features like automated risk remediation and digitized health checks.; SupportEdge Expert offers all the features of Advisor, plus faster delivery, onsite installation, priority queueing with direct routing to level 2 support, and personalized services such as a Support Account Manager and managed upgrade services.; As a part of SupportEdge Expert, NetApp provides a Support Account Manager (SAM) and a Cloud Technical Account Manager (CloudTAM). The SAM deeply knows about the customer's NetApp data storage environment and business goals. At the same time, CloudTAM is a customer-aligned cloud technical specialist who provides technical support for hybrid multi-cloud strategies. This feature is available for Advisor customers at an additional cost. See https://www.netapp.com/services/support/supportedge/ "
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have extensive documentation, best practice guides, in depth technical reports, web and in person instructor lead training courses, certification exams, yearly technical conferences, onsite bespoke training and knowledge sharing/handover/whiteboading sessions available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is presented via industry standard data protocols (CIFS, SMB, NFS, FC, iSCSI, NVMe-oF, S3). Data can be copied off using any standard approach. File copies, host based migrations, etc. We do not lock customers into proprietary protocols or access methods. Every data serivce we support confirms to the industry standards and we are on many of the comitees that develop and maintain those standards.
• End-of-contract process: Typical contracts include hardware and software support for a fixed period (1-6 years). They can optionally include a mid-cycle free controller upgrade to move to a more modern platform. At the end of the contract, the contract can be extended for a flat support price (until the end of service life is reached). Replacement parts can be delivered and optionally installed within 4 hours or next-business-day to suit. All data service protocols, data replication, snapshot based backups, data at rest encryption, web hosted alerting and telemetry, proactive incident management, autonomous ransomware protection and storage efficiency features are included. Add-ons would include services such as Cold data tiering to cloud, backup and replication to cloud, managed services, professional services and training.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: The web interface is for setup, management and operational oversight of the storage arrays. Admin users can be authenticated into the system via local accounts or AD authenticated account with optional MFA. Admin tasks can be locked to require multi-admin verifcation to protect against accidental changes or compromised admin accounts.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: "The following applications / OS features have been tested.; Freedom Scientific JAWS 2024, ; NVDA 2023.3, ; Freedom Scientific ZoomText 2023, ; MSFT Windows Accessibility Features, ; and keyboard only controls. ; We confirm with the success criteria as described in the VPAT"
• API: Yes
• What users can and can't do using the API: All functionality is made available via our REST APIs, which are well documented. Our own on-box system manager GUI interacts with the storage array via these same APIs. They are native and built in. We have the largest collection of Ansible playbook modules for any storage vendor allow most admin tasks and setup work to be done via automation allowing the solution to confirm to an infrastructure as code management approach.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI is the most feature rich aspect way to interact with the ONTAP operating system. All management tasks can be done via CLI, there are also extensive performance and capacity monitoring and reporting functions in the CLI. All interactions with the CLI and logged for audit purposes. There are no limitations to what the command line allows, unless restrictions are put in place on specified accounts using RBAC or MAV (multi-admin verification).

Scaling

• Independence of resources: There are extensive quality of service features to set minimums or maximums per volume or workload to protect and delivery consistent service levels at all times.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: An included full featured capacity and performance toolset can be installed to run alongside and monitor NetApp storage arrays called Unified Manager. This allows the creation of bespoke capacity or performance triggers and alerts via e-mail or SNMP alerts. It is also possible to send SNMP alerts and gather capacity and performance information via on-box APIs.
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Per volume latency and QoS metrics.
  • Top talker end user compute sessions.
  • Full file sytem analytics.
  • Capcity and performance headroom and forecasting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • File shares including EUC self-service restores.
  • Virtual machines including consistent snapshots and cross site DR.
  • Databases including application consistent recoveries without consistency checks being required.
  • Container persistent storage volumes.
  • VMware datastores at a datastore or VM level
• Backup controls: Each storage volume can have a bespoke snapshot backup and replication backup schedule if required. Cross site replication and backup can preserve extended backups on the second site, up to 1023 snapshots with policy driven retention and multi faceted retention (e.g 36 hourly, 28 daily, 60 monthly snapshots retained)
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: "End-to-end encryption: AES-256 bit at rest and TLS/HTTPS in flight, including CMK support; Secured connectivity: Private network connectivity between source and destination, along with proxy support; Secured control plane: Multi-tenancy, RBAC, MFA, and SOC2-type2 certified"
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: This system is a product which users can create their own service upon and their own SLA, but NetApp does not provide any guarantee for these.
• Approach to resilience: "NetApp's service is designed for resilience by offering a comprehensive suite of data protection capabilities that safeguard important information from corruption, compromise, or loss. Our data infrastructure spans on-premises and multiple cloud environments, which can introduce complexity, but we address this with a common control plane to simplify implementation. This is managed via BlueXP, the unified control plane that delivers global visibility and operational simplicity of storage and data services across on-premises and cloud environments.; ; Our data centers are prepared for the cloud with solutions that deliver performance, lower latencies, and lower storage costs, without sacrificing flexibility. We ensure that customer data remains secure and accessible, regardless of the physical media it is stored on, and its format—file, block, or object, or a mixture of each. Our data management software and operating systems acquire, validate, store, protect, and process organizational data to ensure its accessibility, reliability, and timeliness.; ; For detailed information on how our data center setup is resilient, including specifics on redundancy, failover mechanisms, and backup strategies, this information is available upon request to ensure the security and confidentiality of our infrastructure."
• Outage reporting: There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence. Based on the product and contract please consult your Client Executive for further details or see https://netapp-security.trustshare.com/home

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: User access (NAS file shares) are normally authenticated via Active Directory or a similar LDAP service. Standard Windows file share permissions (NTFS) are used to provide granular access control to the file data.
• Access restrictions in management interfaces and support channels: Admin users connect to dedicated management IP adresses which are redundant across the cluster. They authenticate via a local account, or an AD account with option MFA functionality. SSH CLI sessions can optionally be authenticated via public/private key pairs unique to each admin user.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: ONTAP supports local authentication, centralized directory services, multi‑factor authentication (MFA), and fine‑grained role‑based access control (RBAC). The authentication method used depends on how the administrator account is configured.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "NetApp's governance standards comply with several standards, including GDPR, CCPA, CPRA, SOC2, NIST SP800-171, and the requirements under the Defense Federal Acquisition Regulation Supplement (DFARS).; Privacy and data protection ; HIPAA healthcare, PCI DSS for payment card security, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, Federal Information Security Modernization Act (FISMA). ""ISO/IEC27001 and ISO/IEC15408
• Information security policies and processes: "NetApp follows a comprehensive suite of global Information Security policies and processes governed by our Chief Information Security Officer (CISO) and implemented through the Global Security organisation. These include our enterprise‑wide Security Management Policy, Information Security Governance Policy, and the full Global Security Policy Repository, which defines mandatory controls, standards, and procedures for safeguarding the confidentiality, integrity, and availability of all systems and data. Our processes encompass continuous risk assessment, secure‑by‑design engineering via the Secure Development Lifecycle (SDL), formal vulnerability management and public PSIRT advisories, incident response, and strict compliance with internationally recognised standards such as ISO/IEC 27001. This governance framework ensures a consistent, audited, and proactively managed security posture across all NetApp products, services, and operations.NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles. ""Please see; https://netapp-security.trustshare.com/home; and https://security.netapp.com/policy/ to find out about NetApp's approach to product security processes and policy."""

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes"
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "NetApp runs a continuous security monitoring service that analyses and processes numerous logs, comparing those against threat intelligence feeds and employing machine learning to identify unexpected (and potentially malicious) activity. Response processes and timelines depend on the severity of the event. Additionally, user access is ‘least privilege’ based, requires multi-factor authentication and is regularly reviewed. ; For more information please see: https://security.netapp.com/policy/"
• Incident management type: Supplier-defined controls
• Incident management approach: NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: ONTAP Storage Virtual Machines (NetApp proprietary storage Operating System)
• How shared infrastructure is kept separate: Storage Virtual Machines can leverage different or common authentication methods, which user or application can be segregated into different security domains. Additionally attached storage is virtualised into those segregated security domains. This allows Full RBAC control including zero trust administration

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.

  -

  Additional sources of cost reduction

  Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.
• Additional sources of cost reduction: Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/872cc32f-6dcc-4955-bfe9-4ceffd1ff2b8/overview

  Organisation 2

  Organisation name

  Veeam

  Website address/upload for organisation

  Website address

  Website address

  https://www.veeam.com/partners/find-a-partner.html?country=GBR&search=cdw

  Organisation 3

  Organisation name

  Amazon Web Services (AWS)

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/search/partners/?facets=Program%20%3A%20AWS%20Marketplace%20Skilled%20Consulting%20Partner&pName=CDW

  Organisation 4

  Organisation name

  NetApp

  Website address/upload for organisation

  Website address

  Website address

  https://www.netapp.com/partners/partner-connect/cdw-ltd/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.