KADEL CONSULTING LIMITED

Specialist Consultancy and Support for Digital Services

KCL Digital provides holistic consultancy supporting organisations with their digital and cloud change, planning and transformation needs, including strategy development, optimising and developing services, leveraging modern working practices and evaluating disruptive technologies. Service delivery, product design, technical expertise, implementation and change management, delivered through tangible packages for transparent agile delivery.

Features

• Working through discovery to understand needs and define new requirements.
• Workflow and technology optimisation improvement, assessment and planning.
• Practitioner led facilitation to strategic planning and delivery.
• Provide service and product design/redesign utilising a user-centred approach.
• Create, revise, and support the adoption of your digital strategy.
• Modern, dynamic resource alignment to support tailored implementation.
• Experienced consultants and subject matter experts, to deliver projects collaboratively.
• Developing teams with new functionality and multi-disciplinary ways of working.
• Consultancy, cohesive deployment resources and implementation teams.
• Specialists across Digital Health and Care, Local/Regional Government, VCSE.

Benefits

• Sustainable usability and productivity enhancements releasing value to services.
• Creates a clear strategic vision, aligned to a delivery roadmap.
• Delivers effective business rationale for transparency and financial sustainability.
• Through user centric focus, delivers citizen and customer experience benefits.
• Efficiency, transparency, and value through a defined set of deliverables.
• Vast network of multi-skilled, multi-disciplinary consultants to provide continuity.
• Identifies and tracks benefits, monitors and mitigates risks.
• Minimum viable product approach, to deliver more accurately and efficiently.
• Shares skills and knowledge embedding long-lasting value and developing teams.
• Provides readiness assessments to support early decision making.

£250 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@kcl-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

270822100406151

Contact

Kay Kadel
020 3405 0798
procurement@kcl-digital.com

Planning

• Planning service: Yes
• How the planning service works: KCL Digital take a discovery approach to enable a needs led detailed analysis. Our approach helps in understanding the current state, defining the required tailored outputs necessary to achieve the outcomes desired and then creating an adaptive plan with associated risk register. ; ; Deadlines are mapped against available resources from the client and any gaps highlighted with recommendations/tailored options provided on how to fill them. ; ; KCL Digital's professional service and engagements are staffed by consultants with on the ground experience and leading skills gained from working across a range of sectors and environments. ; ; Our outstanding consultancy offer starts with our experienced teams working with you to understand your needs, from discrete, tailored work to large national programmes, putting our client’s interests first, always with a driven focus on putting people at the centre of what we do. ; ; Peer support and up-skilling of client teams is a standard approach throughout all of our engagements. This is all documented within an agreed governance model. ; ; Milestones are agreed along with any delivery/implementation KPIs and our staged approach to engagements enables flexibility and agility throughout.; ; We will always work collaboratively, ensuring upskilling, ownership and continuity once our work is complete.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are experienced in delivering training for systems across multiple sectors. ; ; With every engagement, where appropriate, we work with the client to develop a detailed training needs analysis and tailored delivery plan. ; ; We can work with a partner to provide a Learning Management System, if none is available, to ensure that all staff are trained in the relevant areas of the system via blended approaches - classroom training, e-learning, webinars, floor walking and individual support.; ; We provide system training support that encompasses bespoke service specific content design, that complements our blended approach by tailoring our training to frontline and support teams, individuals and specialists. ; ; Our expert trainers and coordinators are always experienced in the relevant system, so that they can apply true context that complements the system workflow, providing assurance to embrace both the learning and adoption through to go live and beyond.; ; For floor walking, our professional training services includes rostering and scheduling using our dedicated software tool, which helps us to easily adapt and respond to changes. It allows for our people to sign in and out and show geographical location, with a link to visible billing and client validation and viewing.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide specialist expertise to help organisations migrate to a cloud environment from on-premise, or between cloud environments and services, towards their cloud environment roadmap. This includes a detailed plan and delivery approach with agreed milestones and with defined output and value.; ; We manage the whole project, provide the necessary technical and managerial resources, integrating into an organisation's team to deliver against their transformation journey.; ; Our approach includes:; - ensuring the requirements have been captured and translated;; - defining a set of delivery milestones and outputs;; - applying our specialist resources to ensure appropriate skillset is applied;; - ensuring we utilise and apply a series of service and user centric and collaborative design tools.; ; This is underpinned and supported by agile methodologies to deliver expected outputs for iterative and continued progress thereafter.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide expertise to set up processes to apply quality assurance and performance testing, supported by a suite of controls and tools for application, compliance and monitoring.; ; We apply this across our delivery programmes and projects, applying technical due diligence that takes organisations on the journey, sharing skills and learning throughout.; ; We apply audit, oversight and appropriate governance around the overall project, ensuring our clients have the assurance they need to move through the various gateway milestones of a project.; ; We also provide support and services to ensure that the delivery of the actual cloud hosting or software is correct, validated, tested, and secure, applying appropriate industry standards and compliancy that is current and up to date.; ; We have considerable experience in delivering a wide range of projects over many years, across digital infrastructure, cloud and transformation pathways.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We have no constraints, as described elsewhere in our entry.; ; Whilst we do not specifically run cloud hosting or cloud software itself, we do support and help customers to identify the right supplier based on their requirements and procurement processes.; ; We support clients to get services up and running, fully optimised, and benefits baselined for onward monitoring.; ; This is all underpinned by our approach to infrastructure, optimisation, change and digital transformation of the chosen system/s.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond within a maximum of 4 hours to any emails sent to us Monday to Friday during business hours, or by special arrangement over weekends and bank or public holidays.; ; We are able to quickly switch on to a wider support response during a public crisis such as a cyber attack or service incident, such as a pandemic. This includes providing collaborative and holistic response support across the public sector in partnership with other agencies as appropriate.; ; We can arrange additional support outside these hours if needed, although additional charges may apply depending on the circumstances.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide email and telephone support during normal business hours Monday to Friday.; ; We can arrange additional support outside these hours if needed, although additional charges may apply depending on the circumstances.; ; For example, as part of supporting a service go live, we will provide 24 hour support included in our offering; eg: at weekends over a short period of time; but once live, our services would return to normal, as those now implemented services would be supported by the customer's chosen supplier for them.; ; We do have account management in place with regular monthly, quarterly, annual reviews, as needed with all our customers. These are proactively supported to manage risks and issues. We would provide additional reporting to proactively raise and respond to concerns.; ; Our support costs are provided as part of our consultancy offering and include a range of services from 1:1 support response to a service help desk approach, depending on the organisational requirement and needs of the project/s.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  KCL Digital are ISO 14001 accreditated and commit to support the fight against climate change. Our Carbon Reduction Plan demonstrates how we will achieve net zero emissions by 2035. ; ; Our Environmental Policy supports our commitment to contribute to the climate change agenda. ; ; We have a responsibility to help protect the environment wherever we have an opportunity to do so, and as such, KCL Digital are committed to the continual improvement of the environmental impact of its business activities, establishing measurable environmental objectives that are consistent with the context and strategic direction of the organisation and that will help minimise our environmental impact. ; ; KCL Digital achieve these commitments by maintaining an Environmental Management System that is independently certified as compliant with ISO 14001:2015, employing processes that identify the aspects of the organisation’s business that have an environmental impact and quantifying the significance of each aspect (using an Environmental Aspects & Impacts Register), maintaining an environmental performance improvement programme to enable the organisation’s objectives to be achieved and ensuring that its employees, suppliers and customers are aware of their role in supporting the organisation’s commitments and environmental objectives. ; ; KCL Digital also trains its employees in good environmental protection practices and encourages employee involvement in environmental improvement initiatives. We also assess and, where feasible, implement methods of reducing business travel, including continued use of video conferencing and remote working, and encourage the use of public transport to achieve environmental long-term reduction of emissions. Where feasible, employees will have the opportunity to work from home to decrease commuting. ; ; KCL Digital operates a paperless office, with very minimal/rare printing requirements. Our operations and processes are all fully digital, accessible and inclusive. When working with clients we provide them with secure SharePoint access which brings added enhancements and shared learning on working digitally.

  Covid-19 recovery

  KCL Digital is experienced in supporting organisations with their Covid-19 recovery plans. For example, helping the NHS to embrace new ways of working as they transform services to provide a blend of on-site and off-site appointments and consultations, setting up infrastructure and software to support this and embracing this as the new norm, whilst continuing to provide quality and inclusive services. ; ; KCL Digital have embraced new ways of working and applied this approach and learning to ourselves through our New Ways of Working Policy. We offer a blended work approach (remote where possible) and are fully inclusive, recognising that some individuals continue to be vulnerable to Covid-19 and require ongoing protection, whilst still being included in the work force. Our team are encouraged to judge the need to work remotely versus working on client sites; we are delivery focused and empower our staff and consultants to approach these needs accordingly, supported through a structured mechanism and focusing on the needs of our clients. ; ; We respect those who may be Covid anxious and continue to support social distancing and mask wearing where this affects wellbeing. ; ; Through membership of the local Chamber of Commerce, KCL Digital supports the recovery of our community by using local businesses where possible. Our recruitment advertising is conducted using a local radio station to help support return to work opportunities for people left unemployed in the South West London area.

  Tackling economic inequality

  KCL Digital is committed to responding to economic inequality. We are a growing company and continue to invest in new staff, offering job opportunities to a wide range of people. ; ; We are collaborative and supplier agnostic and share our skills and learning with our clients, suppliers and consultants in all that we do, including our work and delivery. This is demonstrated through our seamless learning and up-skilling approach that continues beyond our exit, leaving empowerment, ownership and increased client confidence at all levels. ; ; Within our own organisation we ensure that we promote economic equality by recruiting from a wide range of backgrounds including female leadership, BAME representatives and university undergraduates. We promote self-learning and a collaborative skill sharing approach that enhances team working, shared successes and learning. We share our approach with our suppliers and partner organisations, prioritising our work with like-minded people or promoting this approach where there are gaps. ; ; Our membership of Cranfield University enables us to work across a portfolio of businesses to promote organisational development from start-ups to entrepreneurs, demonstrated through our current IT and marketing outsource programmes. ; ; We invest locally, through our partnerships with our finance, HR and IT partners and are members of the local Chamber of Commerce. KCL Digital are a JobsAware partner. ; ; KCL Digital are Cyber Essentials Plus accredited. Access to our systems and other software is agreed and set on an individual basis, logged, and reviewed regularly. Any change to access arrangements, only carried out by our IT support company, requires the authorisation in writing of the CEO. We have a managed IT service that uses endpoint antivirus / malware tools to scan in real time any file or message received and to quarantine anything known to be malicious. Multifactor authentication is enforced on all accounts accessing KCL Digital data.

  Equal opportunity

  KCL Digital is fully committed to equal opportunities. Our CEO is female and is passionate to ensure an equal workplace for all. We strongly believe in diversity in employment and equal opportunity, and ensure that our policies, procedures and most importantly our practice and cultures are promoted. ; ; We pride ourselves on being fully inclusive and collaborative, demonstrated by our recent growth including two female leadership roles. Our salaries and benefits are equal and structured with an incentive and profit-sharing package, irrespective of gender or background, all supported through our HR policies. KCL Digital will advertise all upcoming opportunities related to our work within this framework openly and in accessible media, ensuring that all underrepresented and disadvantaged groups are given the opportunity to be heard and contribute. Inclusive working methods and technology will always be made available. ; ; Our Modern Slavery Policy reflects our commitment to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure slavery and human trafficking cannot occur in any part of our supply chain. We expect all those in our supply chain and contractors to comply with our values. ; ; Local businesses, SMEs and/or those with ties to underrepresented or disadvantaged groups are prioritised when sourcing suppliers. When adding new suppliers to the Approved Suppliers Register, we ensure that they have a Modern Slavery/Human Trafficking Policy or Statement, and that their workforce have access to grievance and reporting mechanisms, and union representation where relevant. We are a JobsAware partner. ; ; We use our membership of the Richmond Chamber of Commerce and knowledge of local groups to ensure opportunities are provided to local businesses, SMEs and suppliers, particularly those who may employ staff from underrepresented or disadvantaged groups.

  Wellbeing

  KCL Digital are committed to improving health and wellbeing and have signed up to the Mental Health at Work Commitment to implement the six Commitment Standards. We promote a culture that is transparent and supportive in our response to Mental Health and prioritise a life / work balance in that order. One of the team is trained as a Mental Health First Aider. ; ; We promote both mental and physical health and encourage our workforce to take regular breaks whenever required rather than at set intervals. We are flexible in our work to support this focussing on delivery and job satisfaction rather than time at a desk. KCL Digital ask all our team to undertake a Clifton Strengths assessment which is shared with colleagues so that their working style preferences are understood and their skills and potential fully utilised. ; ; We encourage all staff to take time for themselves, whether it's learning a new skill, taking time out, ensuring they take their holiday allowance, not sending emails out of hours, and getting the life / work balance right. We encourage social interactions within our shared office space and regularly participate in events with neighbouring companies. ; ; We believe in paying people fairly. We celebrate successes and encourage transparency when things go wrong, which is responded to with shared learning and ownership. ; ; We look to work alongside like-minded organisations and individuals that share this approach or to respond where there are gaps. We do this by working alongside individuals, teams, clients and partners in a collaborative inclusive way that promotes healthy approaches to life/work balance, promoting mental health and wellbeing over job demands and requirements. ; ; We strive to be an organisation that has refreshed, energised, and happy people who feel cared for and valued, so that they can be their best.

Pricing

• Price: £250 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@kcl-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.