Made Purple Ltd

Purple Calls Secure VOIP Telephone and security system

The Purple Telephone, an ISO 27001-certified secure VoIP calling platform, is a scalable, robust, and proven voice-over-IP service with purpose-built media servers, management systems, and a proprietary AI security system. Specifically designed for prisons, prison cell, secure hospitals, and secure training centers, where security and robustness are vital.

Features

• Secure and encrypted audio feeds
• Real time monitoring system
• Pre call verification security system
• Fully managed and serviced public APPs
• Business analysis tools
• Purpose build media servers for guaranteed data sovereignty
• Speech to text transcription
• NLP, sentiment analysis and keyword detection

Benefits

• Allows secure telephone calls to take place
• security features for staff to monitor in real time
• Improves level of contact people in custody have with family
• Reduces the cost of calls for residents using VOIP
• Improves security around telephone calls
• BI Tools for data analysis at scale
• Fixed or mobile devices can be used

£0.05 a unit a minute

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at George@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

270856068221952

Contact

George Kyriacou
01842558121
George@madepurple.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Purple MDM
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: The Purple Voip system software requires Windows, Made Purple OS, IOS or Android hardware to run. This hardware can be either supplied by the customer or leased from Made Purple Ltd (view pricing document)
• System requirements: Stable Broadband

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 1 hour of emails received between the hours of 8am and 8pm ; ; Telephone support available for P1 incidents 24 hours a day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Live Chat is designed to work with screen readers, making it more usable for visually impaired users. This aligns with best practices for web chat accessibility; ; The platform includes improvements for keyboard navigation, ensuring that users can access all functionalities without a mouse
• Onsite support: Yes, at extra cost
• Support levels: On site support for hardware / software issues can be arranged at an additional cost based on the complexity and access issues.; ; Support is provided through a combination of Email, Phone, Live chat.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training for staff in the use of our master terminal will be provided (1 half of a day); Online "how to" videos will also be accessible to clients along with our support team on hand to answer any specific questions.; Onboarding can take as little as 3 days subject to staffing availability at the site and number of sites requiring onboarding at the time.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users who have the correct permissions can extract data from the management portal. The data files that are exported will be encrypted using PGP.
• End-of-contract process: Made Purple will destroy all information from the sites environment and it will be permanently removed. Users will have access to all data that they are the controllers of for 93 days beyond the final call date. There are no end of contract charges.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The in establishment terminals will use a purpose built and configured windows, Android, IOS or Made Purple OS application. The public user application has been designed to work on both Android and IOS devices as well as a browser option and traditional voice line.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: The system provides a secure API which can be customised to provide access to particular features or for generating tailored usage reports.; ; The API offers full functionality which in turn will enable easy integration with both legacy and newly built systems as required.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Email response templates are provided but can be customised ; ; Call durations ; approved times; call monitoring

Scaling

• Independence of resources: Our services are designed to be highly available and will auto-scale based on demands and traffic patterns. The service has been thoroughly stress tested . All services are load balanced and have health checks for target groups. We utilise multiple data centres in the London Region to load traffic and to make sure there is no single point of failure in our system.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metric data on the amount of visits an individual user has had.; ; Requests denied ; ; Call duration; ; If the Call was stopped and the reason for this ; ; How many indicators have been raised per user; ; Additional metrics can be implemented based on individual needs more details available upon request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Admin can set system to auto export data to a local device using a VPN. The data files that are exported will be encrypted using PGP.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP4
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: System availability can be guaranteed provided a set criteria are met, Upon detection of a system outage, we immediately move to rectify the issue and aim to resolve it within 72 hours.
• Approach to resilience: Made Purple is an ISO27001 accredited organisation and has full continuity and disaster recovery management plans in place which have been independently audited. Further information available on request.
• Outage reporting: There are multiple ways you can receive alerts: 1. Email alerts 2. Slack or Teams integration 3. Using our API with webhooks

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are restricted either to Made Purple Ltd staff and approved sub-contractors or, if required for the function of the service, limited to authorised users of the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance (UKAS)
• ISO/IEC 27001 accreditation date: 14/07/2023
• What the ISO/IEC 27001 doesn’t cover: All aspects of this product are covered by our ISO certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The data we store in AWS databases (London only) and storage is encrypted at rest with TDE (transparent data encryption) and while in transit using TLS. Policies are enforced by restricting access to virtual machines, databases and any administrative portals. User accounts can be revoked once a person leaves or is no longer associated with the project. All databases are protected by firewall with IP whitelisting rules.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use the Software Assurance Maturity Model (SAMM) to manage configuration and change within our services, utilising Infrastructure as code (IaC) so that configuration and change can be identified, controlled and automated. We use Rolling updates and A/B testing to ensure changes are fit for purpose. Automated tests are built into our CI/CD pipeline to test the functionality, security and resilience of our system which includes fuzz testing, vulnerability scans and static code analysis. We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, software vulnerabilities, file integrity monitoring as well as cloud configuration issues. All logs are fed in to our SIEM solution so we have real time tracking of security incidents. All machines contain an agent to track software versions which are checked against CVE's as published by NVD and other sources such as OS security feeds. Upon detection of a vulnerability, we immediately move to patch the issue and aim to resolve any vulnerability within 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents. All logs are fed into this system. We also employ sophisticated industry standard software provided by AWS to monitor our systems for potential compromises, and proactively monitor logs relating to other services not covered by automated threat detection. Upon detection of a potential compromise, we immediately move to patch the or respond to the issue and aim to remove or patch any compromised system within 48 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes in place for common incidents such as compromised user accounts or the detection of suspicious activity. These processes are commensurate with the severity of the incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Quantum if required
  • NOMIS if required
  • NHS Network if required

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service is committed to fighting climate change by implementing energy-efficient technologies and sustainable practices across all operations. We utilise green data centres that reduce carbon footprints through renewable energy sources and advanced cooling technologies, minimising environmental impact. Our digital solutions are designed to optimise resource use, promoting energy savings and reducing waste for our clients. This approach not only supports the UK’s climate goals but also encourages the adoption of sustainable practices in the public sector.

  Covid-19 recovery

  To support the UK's recovery from Covid-19, we have introduced several policies that offer our team members flexible and favourable working arrangements. These policies allow employees to take necessary time off to care for loved ones who may be shielding. We encourage our team to utilise our in-house developed mindfulness applications to support their mental well-being. Additionally, we have implemented remote working policies to accommodate team members who are unable to return fully to the workplace. These measures ensure that our staff can maintain work-life balance while continuing to contribute effectively during these challenging times.

  Tackling economic inequality

  Made Purple is dedicated to tackling economic inequality through our strategic approach to digital solutions within the public sector. By providing accessible, scalable technologies, we empower economically disadvantaged areas, enhancing digital inclusivity and fostering equal opportunities for growth. Our initiatives focus on equipping these regions with the tools needed to thrive in a digital economy, thereby reducing disparities and promoting sustainable economic development. Through our framework offering, we are committed to creating a more equitable landscape where technology serves as a bridge, not a barrier, for communities across the UK.

  Equal opportunity

  As an equal opportunities employer Made Purple’s employment policy states: Your gender, your skin colour, your gods, your sexlife, or your best friend’s great-grandmother make absolutely no difference here. If you’re smart, have a positive attitude with a willingness to learn as well as a true desire to serve our system users to the very best of your ability every single day, well, come as you are.

  Wellbeing

  Made Purple is committed to enhancing wellbeing through our holistic approach to digital service provision. We prioritise the mental and physical health of both our clients and their service users by integrating wellbeing-focused features into our technology solutions. Our platforms are designed to be user-friendly and stress-reducing, featuring intuitive interfaces and support systems that support confidence and digital literacy. By facilitating smoother, more efficient workflows, we help reduce the everyday stress associated with technology use in secure environments. Our commitment extends beyond functionality, aiming to improve overall quality of life and foster a positive and productive atmosphere within public sector organisations.

Pricing

• Price: £0.05 a unit a minute
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trail available to one site within a group, 30 day 20 user unlimited calls.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at George@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.