GET SWARMS LIMITED
IT Service Management (ITSM) Implementation & Optimisation Service
The IT Service Management Service offers thorough discovery, analysis, and roadmap development to facilitate IT service alignment with digital transformation goals while safeguarding ongoing business services. We assist clients in ensuring their IT service and operational framework aligns with organizational needs, fostering constructive IT service evolution.
Features
- User-defined customization options for dashboard presentation.
- Integration of ITIL best practices for efficient service management.
- Business service protection during IT changes and advancements.
- Detailed analysis of IT infrastructure and service capabilities.
- Comprehensive discovery for IT service optimization and alignment.
- Evolution facilitation of IT service and operational frameworks.
- Client support in adapting IT services to organizational needs.
- Continuous improvement to meet evolving technology and business demands.
- Implementation of self-service ticketing systems for streamlined support.
- Roadmap development for digital transformation integration.
Benefits
- Customized IT service and operational framework for organizational fit.
- Facilitation of positive change and adaptation within IT services.
- Empowered decision-making through insightful data analysis and reporting.
- Simplified support processes with self-service ticketing system implementation.
- Enhanced IT service efficiency through comprehensive discovery and analysis.
- Continuous improvement to meet dynamic technology and business requirements.
- Optimization of service management with ITIL best practice integration.
- Streamlined roadmap for seamless digital transformation alignment and execution.
- Minimized risk to ongoing business services during IT evolution.
- User-friendly dashboard customization for tailored data presentation.
Architecture roles
Business architect
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Enterprise architect
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £650.00 |
£1,000.00 |
Network architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Security architect
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Solution architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Technical architect
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Chief digital and data roles
Chief data officer
| £1,000.00 |
£650.00 |
Chief information security officer
| £1,000.00 |
£650.00 |
Chief technology officer
| £1,000.00 |
£650.00 |
Cyber security roles
Cyber security audit and assurance
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Cyber security governance and risk management
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
Cyber security monitoring
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security incident response
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security vulnerability management
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security digital forensics
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Cyber security testing
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Cyber security secure design
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
Data roles
Analytics engineer
| £400.00 |
£200.00 |
| £500.00 |
£250.00 |
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Data analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Data ethicist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
Data governance manager
| £500.00 |
£2,500.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
Data scientist
| £400.00 |
£200.00 |
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,500.00 |
£1,000.00 |
Machine learning engineer
| £850.00 |
£450.00 |
| £1,000.00 |
£550.00 |
Performance analyst
| £350.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
IT operations roles
Application operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Business relationship manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Change and release manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
Command and control centre manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
End user computing engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
IT service manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Incident manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Infrastructure engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Infrastructure operations engineer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Problem manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
Service desk manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Service transition manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Product and delivery roles
Business analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Delivery manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Digital portfolio manager
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Product manager
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Programme delivery manager
| £1,000.00 |
£650.00 |
Service owner
| £1,000.00 |
£650.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Test engineer
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
Test manager
| £600.00 |
£400.00 |
| £850.00 |
£550.00 |
Software development roles
Development operations (DevOps) engineer
| £300.00 |
£200.00 |
| £450.00 |
£300.00 |
| £500.00 |
£350.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
| £1,500.00 |
£1,200.00 |
Frontend developer
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
Software developer
| £300.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
| £700.00 |
£400.00 |
| £850.00 |
£550.00 |
| £1,000.00 |
£650.00 |
| £1,200.00 |
£850.00 |
| £1,200.00 |
£1,000.00 |
User-centred design roles
Accessibility specialist
| £400.00 |
£200.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
Content designer
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Content strategist
| £850.00 |
£650.00 |
Graphic designer
| £300.00 |
£200.00 |
| £400.00 |
£300.00 |
| £500.00 |
£400.00 |
| £600.00 |
£550.00 |
| £700.00 |
£600.00 |
| £800.00 |
£700.00 |
Interaction designer
| £200.00 |
£200.00 |
| £400.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
Service designer
| £300.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
Technical writer
| £700.00 |
£400.00 |
| £850.00 |
£500.00 |
User researcher
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £700.00 |
£550.00 |
| £850.00 |
£650.00 |
| £1,000.00 |
£850.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
IAF / QRO
-
ISO/IEC 27001 accreditation date
-
Friday 3 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
None
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
IAF / Quality Control Certifications
-
ISO 9001 accreditation date
-
Thursday 23 January 2025
-
What the ISO 9001 doesn’t cover
-
None
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
54d6e728-e89c-42af-bb49-8b90f125992e
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
13eac52b-45a5-4212-86ee-ca3e04e265b1
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
Service documents
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