CREALIS LABS LTD

Bespoke Software Development

Crealis Labs is a digital technology firm producing advanced software systems, throughout their whole lifecycle: planning, analysis, development, deployment and maintenance.

Whether you need to upgrade your outdated systems, integrate your data sources, combine your software solutions, connect your applications, or build bespoke solutions, we deliver smarter & faster solutions.

Features

• Modular & Bespoke Software Development
• Data Migration Services
• Data Migration & Upgrades
• API and System Integration
• Digital transformation brands, design & digital, technology

Benefits

• Range of support options available
• UK based support team
• Enterprise Content Management Systems (ECMS)
• Customer Relationship Management (CRM)
• Restful API interface
• Support for multiple envionments
• Monitoring live services 24x7
• Hosting support and maintenance

£750 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@crealislabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

271276004648578

Contact

Sales Team
07920745911
sales@crealislabs.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: As a part of custom software development, IT integration services aim to build a secure, reliable, and effective environment that enhances all business operations. Connecting existing and new software, adding new partners to the IT system, syncing different platforms, and more are the key challenges of integration services.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service desk operates 24/7/365 and is available at weekends. Tickets raised into our service desk are triaged within 1 hour. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide dedicated full time support or part time support based on project. Support levels can be defined based on project requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will conduct a detailed and thorough assessment of the client’s requirements, including Key Performance Indictors (KPIs) enabling us to customise a tailored solution. The assessment phase will be continuous throughout the life of the service and an agile response to any client changes in requirements will be adopted.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Crealis Labs respects that your data is your data. It can be removed by you at any time. All data at the termination of the service will be destroyed unless prior arrangement has been agreed. Depending on the nature of the service, the off boarding process will be tailored to the situation. In most cases, the cloud-based infrastructure will be deactivated, and data will be removed.
• End-of-contract process: At the end of the contract period the cloud hosted environment will be suspended for a period of 30 working days before all instances and data are deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive templates; Less data caching
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Crealis Labs can provide a service interface to allow 3rd party customer application to interact via API integration.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Via web interface compliant to government accessibility standard
• API: Yes
• What users can and can't do using the API: The customer is able to access the service via public internet or though secure VPN access.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are able to customise our service across the whole stack. From front end re-design to adding additional service capabilities and hardware integration.; ; We also provide a platform to 3rd party to customise the service. This enables evergreening and remove the potential for vendor lock-in.

Scaling

• Independence of resources: By offering a cloud based solution in multiple UK datacentres and working with users to understand the capacity and load baseline requirements we are able to scale independently of other users.; ; All of Crealis Labs‘ cloud services offer 24x7 monitoring and technical support from our UK-based, in-house Support Team providing access to technical expertise whenever you need it.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a custom set of metrics that can be reported on either in real time or via scheduled reports. ; Metrics also can be designed can developed based on customer requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data It can be removed by customer at any time. Depending on the customers needs Crealis Labs will either automate the process or provide user access to date.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Raw database export
  • Source Code
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Network availability - 100% Infrastructure availability - 99.99% Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 25% of the standard monthly support fee are payable for any month where the availability SLA is not met.
• Approach to resilience: Information included in Crealis Labs Physical and environmental security policy and it's available on request.
• Outage reporting: Via email or phone call

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The creation of new user accounts and the on-going management of system access are fundamental to the provision of effective information security. This process describes how user account and access rights should be requested, approved, created, amended, reviewed and removed in a secure way which complies with Crealis Labs policies. This control applies to all systems, people and processes that constitute the organisation’s information systems, including board members, directors, employees, suppliers and other third parties who have access to Crealis Labs systems.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow security best practices.
• Information security policies and processes: We have a full set of security policies and procedures. All staff are required to follow the procedure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scan run once per month and critical vulnerabilities patched within 7 days. Additional vulnerability scan run after any significant change implementation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Internally designed and developed threat monitoring system is run on all infrastructure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All incidents are reported into a central monitoring dashboard, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution. Crealis Labs operates an Incident Management System that can be tailored to the users requirements.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Crealis Labs takes its responsibilities towards the environment seriously, and we are committed to reducing our carbon footprint. We are pursuing green hosting policies, which in turn helps our customers to be greener themselves.

  Equal opportunity

  At Crealis Labs we believe in encouraging and fostering Equal Opportunities and Diversity to ensure that all job applicants, employees, suppliers and clients of the Company receive equal treatment regardless of race, colour, age, ethnic or national origins, religious beliefs, sex, trans-gender, sexual orientation, marital status, civil partnership status and disability. We also want to ensure that equality and diversity is integral to all our activities taking into account every stage of our work.

Pricing

• Price: £750 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials are available to both new and existing customers for products/services that haven't previously purchased or trialed. Free trials are excluded from any SLA credits and are limited to 30 days’ based on a fair usage policy.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@crealislabs.com. Tell them what format you need. It will help if you say what assistive technology you use.