GIS Cloud Consultancy, Training, Support and Managed Services (Set Up and Migration)
Esri UK’s Cloud Support services are designed to help you plan, setup or migrate and manage your cloud-based geospatial solutions. We help determine the best approach, plan, develop and deploy your cloud solution and get ongoing support. We offer packaged or day-rate services and monthly fees for managed services.
Features
- Determine the best approach for your online geospatial service
- GIS consultancy covering spatial data models, services, and architectures
- Choose and design cloud hosting infrastructure and software architecture
- Standard architectures for development, testing and production environments
- Working with Esri UK’s Consultants to configure and/or develop solutions
- Client-side, server-side performance tuning of ArcGIS Enterprise and Online systems
- Establish GIS Strategy, geospatial Transformation Workshops, APIs and web mapping
- Digital Environmental Impact Assessment Surveys and Linear Referencing Consultancy
- Premium training and support of ArcGIS with Certified Esri professionals
- 3D GIS – Spatial Fly-Throughs, Terrain, Viewshed, Line of Sight
Benefits
- Reduced risk through proven implementations and expert-led delivery assurance nationwide
- Faster time-to-value using experienced consultants and established delivery methods techniques
- Improved platform reliability through proactive monitoring and professional system management
- Higher staff capability via structured training aligned to GIS use
- Consistent best practice application guided by certified Esri specialists nationwide
- Lower operational overheads through outsourced management of geospatial platforms services
- Greater solution scalability designed and maintained by dedicated geospatial experts
- Reduced skills gaps through ongoing support, knowledge transfer, and mentoring
- Enhanced security and compliance via professionally managed ArcGIS environments services
- Confidence in long-term GIS investment backed by trusted UK partner
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 7 1 4 7 3 7 1 6 0 4 5 7 4 5
Contact
ESRI (UK) LIMITED
Tom Mellor
Telephone: 01296 745500
Email: info@esriuk.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- Please see the Terms & Conditions document.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Target response times:
P1 - 2 hours - System inoperable. No users can run application.
P2 - 4 hours - Critical component inoperable preventing “full production” use of system although other areas of system can be used.
P3 - 8 hours - Elements of system not providing the functionality as expected or intermittent failures in system processing. In all cases, system can be used for “full production”.
P4 - 16 hours - Problem does not impact use or productivity of system but is frustrating to use, or there is an error in documentation.
09:00-17:30 GMT Monday-Friday excluding English Bank Holidays - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Please see the Esri UK Standard Support Policy in the Terms & Conditions document.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,675.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- Sunday 19 November 2023
- What the ISO/IEC 27001 doesn’t cover
- All controls are covered.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- LRQA
- ISO 9001 accreditation date
- Sunday 19 November 2023
- What the ISO 9001 doesn’t cover
- All controls are covered.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 0a016c33-5f67-424b-802a-f5c6f7363453
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 5f3585f8-ac07-4a6c-becb-c6a67314eb0b
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-