OpenText Corporation

OpenText Core Content for UK G-Cloud

A SaaS content service built to power modern work. Core Content combines robust information governance with integrations to leading business applications including SAP, Salesforce, Microsoft, and Google Workspace. Organisations can maximise productivity, and accelerate business processes, by surfacing the right content to the right people at any time.

Features

• Business workspaces, connecting content to processes and people.
• Collaboration with MS Teams and co-authoring with MS365.
• Built-in Intelligent Viewing, for all common file types.
• Full-Text Search structured and unstructured content.
• Workflows, tasks, widgets, customisable interface, to configure tailored business solutions.
• Browser Interface and Mobile Application to aid flexible working practices.
• Records Management, version control, retention rules, legal holds, audit trails.
• Simplified Permissions and Authentication to ensure content security .
• Integrations with Case Management, Signature and Content Aviator genAI..
• APIs and OOTB integrations with Microsoft, Salesforce, SAP, Google Workspace.

Benefits

• Multi-Tenant SaaS offering with low TCO.
• Time and Cost-Effective, supporting fast adoption and ROI.
• Accessible with no technical expertise required to implement effective solutions.
• Purpose-built platform to solve common Content Management Challenges.
• Assist with regulatory compliance including GDPR, reduce risk.
• Includes anywhere, anytime access with highly available SLAs.
• Improve end-user productivity by rapidly delivering the right information.
• Utilise enterprise information in the context of relevant business processes.
• Effective, consistent security and privacy controls and defensible deletion.
• Integrations to ERP/CRM applications delivers single source of truth

£232.10 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

271568450479751

Contact

Gideon Jones
01189848000
gjones@opentext.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can also be used as an add-on to other OpenText software services.
• Cloud deployment model: Public cloud
• Service constraints: Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
• System requirements: Not applicable. The service is provided using OpenText Cloud infrastructure.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support levels for Priority 1 (Critical) calls will remain the same (24x7). ; For all other priority calls - standard hours are 8am - 5pm Monday - Friday.; ; The Response Time commitments vary by the classification of the request, as per the list below: ; ; • 1 hour Service request classified as Critical; • 2 hours Service request classified as Serious; • 8 hours Service request classified as Normal.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: This will be provided using the OpenText Prime Support, provided online or via phone.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution is designed to be intuitive. Online context sensitive help and in-app guides are provided. Any additional requirement for Training would need to be agreed with OpenText prior to contract.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Please refer to the Contract Terms. The OpenText Agreement outlines the description of services provided.
• End-of-contract process: Please refer to contract terms.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution has been designed with a mobile app for iOS and Android. Interfaces are optimised for the client device accordingly.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Browser interface. ; Mobile Client.; REST API.
• Accessibility standards: None or don’t know
• Description of accessibility: OpenText Core Content is developed under design guidelines that are aimed specifically at key success criteria outlined in WCAG 2.1. Our software developers are trained in accessibility standards. Full details are available in the Voluntary Product Accessibility Template for this and other OpenText products at https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
• Accessibility testing: Please see our VPAT report available at the following link: https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
• API: Yes
• What users can and can't do using the API: Users can access via the REST API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration only is permitted.

Scaling

• Independence of resources: OpenText Core Content is a SaaS application designed to support multi tenancy and is dynamically scaled according to demands being placed upon it.

Analytics

• Service usage metrics: Yes
• Metrics types: User and Storage metrics.; Reports can also be created for documents and workspaces.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data at rest is encrypted with AES256.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Content can be exported via the UI (Zip and download) and also via API's.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Dependant on source format.
• Data import formats: Other
• Other data import formats:
  • PDF
  • Dependant on source format.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OpenText Core Content availability is typically above 99.5%.
• Approach to resilience: Please see the following link: https://www.opentext.com/assets/documents/en-US/pdf/opentext-ocp-fundamentals-pp-en.pdf
• Outage reporting: Email notifications. Updates are also available via the OpenText webpage: status.opentext.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User access is replicated based on Core Content ACL's and role based permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 07/06/2023
• What the ISO/IEC 27001 doesn’t cover: This is detailed in the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: ISO27001 and SOC 2 type II.
• Information security policies and processes: OpenText has a Global Information Security Policy based on ISO 27001. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Monthly industry standard vulnerability scanning. External vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System, where they are assessed for resolution planning. ; ; Unified Threat Management system and Intrusion Prevention services. All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch. ; ; All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OpenText is committed to enabling our customers digital transformations, to become more efficient and reduce their environmental impacts through the use of our products and services. All of our products are delivered digitally, thus we have no need for manufacturing or packaging. Enterprise Information Management solutions by OpenText provide climate solutions for our customers by virtualizing servers, and condensing storage requirements. Zero footprint articulates our commitment to measuring and managing our environmental impact and integrating environmental innovation into our everyday business practices. Staying competitive in the marketplace, attracting the best talent, and having a positive impact on the planet means zeroing-in and holding ourselves accountable to our targets.

Pricing

• Price: £232.10 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.