BOXXE LIMITED

boxxe CloudHealth by VMware

CloudHealth is the most trusted software platform for accelerating global business transformation in the cloud. Now part of VMware, CloudHealth is the enterprise platform of choice for more than 7,000 organisations worldwide that rely on it to optimise, secure, and govern the largest and most complex multi cloud environments.

Features

• Cost analysis and optimisation
• Recommendations
• Trended reporting on cost, usage, and performance
• Cloud Governance
• Cloud Service Inventory
• Security

Benefits

• Increase visibility through data collection and consolidation
• Assemble assets and evaluate data in many ways
• Analyze from a organisation perspective
• Discover issues on your infrastructure
• Identify cost drivers and root causes
• Understand how infrastructure changes impact your organisation
• Achieve continuous optimisation
• Get recommendations
• Translate insights into actions
• Policy management and workflow automation with approvals and authorisations

£0 to £0 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

271910820413381

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: CloudHealth Platform requires access to Cloud provider billingstatement files and APIs. Access is defined by a specific set ofpermissions to be granted via Cloud provider policies.
• System requirements: Web Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VMware Cloud Service Support Policies are published: https://www.vmware.com/support/policies/saas-support.html Critical (SaaSSeverity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hoursMinor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12 business hours Response times are different at weekends. These targeted response times change per support package
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please refer to our website for support details:; https://www.vmware.com/support/services/production.htmlProfessionalServices support available on request, also available as an add-on is theCloudHealth Customer Success Package, that enables customer successthrough an initial 90-day on-boarding process, and continuing services to helpdrive value and adoption of the CloudHealth platform
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive pre-installation checklist that includes alltechnical requirements that must be satisfied to help ensure a successful implementation. Our Account Executives and Professional Services teammembers will support you throughout the entire process, from pre-implementation meetings through the final hand-off to our GlobalSupport Team. - Upon the successful completion of all implementationdeliverables, you can continue to leverage our breadth of professionalservices resources in the form of our global Support Services, extensivetechnical documentation and robust knowledgebase - Access acomprehensive and easily accessible catalog of training resources thatprovides varying levels of product knowledge and technical expertise,depending on the administrator role - Options include on-demand accessto product documentation, instructional videos, online forums andinstructor led training courses
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CloudHealth Platform operates on a copy of the Cloud provider billingdata available directly to customers. All platform custom reports andcustomer configurations are available for download and export viaCloudHealth platform UI in various formats.
• End-of-contract process: Termination of your Service Offering instance will result in permanentloss of access to the environments, discontinuation of services, and adeletion of the environments and configurations. We will retain yourContent in our backup systems for 90 days following the effectivetermination date. If you wish to extract your Content from the ServiceOffering (to the extent you have not already done so prior to terminationof your Subscription Term), you must notify us within thirty (30) daysafter the effective termination date, and we will assist you in extractingContent from the Service Offering. You will be responsible for all feesassociated with Content extraction. If you do not notify us within that 30-day period, your Content will be permanently deleted and will not berecoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The user interface is simple, intuitive and responsive. Interactivedashboards, advanced filters, search options and customizable userpreferences provide IT administrators the information they need to makedecisions.
• Accessibility standards: None or don’t know
• Description of accessibility: VMware is dedicated to support customers to make VMware products andtechnologies accessible to people with disabilities. Please visithttps://www.vmware.com/uk/help/accessibility.html for an overview of theaccessibility testing conducted on the various VMware products andservices at this time
• Accessibility testing: Please visit https://www.vmware.com/uk/help/accessibility.html for anoverview of the accessibility testing conducted on the various VMwareproducts and services at this time
• API: Yes
• What users can and can't do using the API: CloudHealth maintains API services to programmatically retrieve andmanage data and configurations in the CloudHealth Platform. More detailsavailable at https://apidocs.cloudhealthtech.com/ and CloudHealth HelpPortal https://help.cloudhealthtech.com/graphql-api/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users have the ability to customise product reports, dashboards andpolicies. Administrators have the ability to manage user and rolesconfigurations.

Scaling

• Independence of resources: Our solution meets strict requirements for high availability andredundancy. We eliminate any single point of failure throughthe use of redundant equipment, network, power andclustering of key components. Please see CloudHealth third-party SOC2 attestation report for more information onapplicable controls.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can run reports on demand orschedule reports to run from the console atany time.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: CloudHealth by VMware uses AWS services, including VPCs, toarchitect the SaaS environment. Additional information wouldbe confidential and requires potential customers to reach out toVMware.

Availability and resilience

• Guaranteed availability: 99.5% SLA - Additional information is available here:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-cloud-health-sla.pdf
• Approach to resilience: Our solution meets strict requirements for high availability and redundancy. We eliminate any single point of failure through the use of redundant equipment, network, power and clustering of key components. Please see CloudHealth third-party SOC2 attestation report for more information on applicable controls.
• Outage reporting: https://status.cloudhealthtech.com - Customers can optionally subscribe to updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: CloudHealth supports SAML, AzureAD, Google OAuth integrations
• Access restrictions in management interfaces and support channels: We have a formal Access Control policy that includes roles and responsibilities for Asset Owners, Asset Custodians and Users to help ensure proper access to information assets. -- Strong passwords and MFA are required for access to production environments and corporate resources. Password policies are developed according to industry best practices and are technically enforced. -- All access privileges are technically enforced using role-based access control, separation of duties and the principle of least privileges. --- Production environment access requires two-factor authentication, is secured by using AD credentials and is restricted to authorized members of applicable teams.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 6/9/2021
• What the ISO/IEC 27001 doesn’t cover: Limited to information security management system andsupporting the management of the infrastructure andservices to support CloudHealth by VMware
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/22/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Please visit: https://cloudsecurityalliance.org/star/registry/vmware-inc/ for the various CSA STAR Certification details
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • G-Cloud
  • ISO 27017
  • ISO 27018
  • SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Our Information Security Program is modelled using industry best practices and regulatory standards, including NIST SP800-53 and ISO 27001. We maintain our own InformationSecurity Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. --The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware InformationAssets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMwarebusiness and risk objectives. The VMware InformationSecurity Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, aswell as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-levelcompliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain documented Configuration Management policy-based on industry best practices to harden SaaS environment and Change ControlPolicy to manage changes to SaaS environment -- Changes to configuration Management policy are processed through the Change Management policy -- Change Management includes approval, testing, implementation and rollback --- Support staff members initiate change through change control form, which Change Advisory Board team reviews for completeness, impact and scheduling. The severity level of change is categorized. -- Once the form is approved, change is scheduled and alert is released to necessary groups; once the change is made, it is tested, validated and closed
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive threat information and explore threat resolutions from the VMware Security Response Center(http://www.vmware.com/security/vsrc.html) - Regular internal and external vulnerability assessments tests performed against the SaaS environment - Risk methodology based on NIST standards, including: --Identifying and characterizing threats -- Assessing the vulnerability of critical assets to specific threats -- Determining risk (i.e., expected likelihood and consequences of attacks) -- Identifying ways to reduce risks -- Prioritizing risk reduction measures based on strategy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. - IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists.- After analyzing the severity and impact, network, utility and securityequipment is patched or upgraded
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain an Incident Management Plan as part of our Information Security Program. - Incidents are reported to and resolved by the appropriate Cloud Operations team and by senior management where needed. -- Alerts, responses and resolutions are tracked through completion. -- In the unlikely event of an incident, we will notify customers within two business days of any customer data that is affected. - Incident logs are reviewed by applicable support personnel for analysis and remediation to avoid further incidents of similar type. All remediation actions are reviewed and approved by our Information Security Governance Committee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 to £0 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full 30 day trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.