INTERNET INVESTIGATION SOLUTIONS LTD

Long Arm® Platform secure internet with managed attribution and associated services

Long Arm®, is a platform for secure online investigation, open source research, and evidential capture. Our fully audited platform empowers investigators to operate on the internet with a managed digital footprint, and to capture content to an evidential standard. Our Collaboraite® capability enables data & AI exploitation.

Features

• Misattributable Secure Internet Access with managed attribution
• Mobile Phone Emulation / Virtual Mobile Phone
• Dark Web
• OSINT/ internet intelligence investigation (i3) Toolkit
• Case Management and Evidential Capture, Audit and Reporting
• Online Investigation and training
• Virtual Sims and secure telephony
• Securely deployed AI capabilities
• Collaboraite® AI and Machine Learning
• Nexus Scalable Phone

Benefits

• Auditable
• Evidential
• User Friendly
• Continuous Development
• Law Enforcement / Government Agencies only
• PASF Approved Hosting
• Remote Working
• Secure
• Compliant
• Integrated Access

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

272153082675210

Contact

Claire Pickup
0344 247 0115
contracts@ii-solutions.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Collaboraite AI Engines,; Collaboraite DB,; Voixtel Cloud Telephony Services.
• Cloud deployment model: Private cloud
• Service constraints: IIS will maintain a rolling maintenance schedule detailing all known maintenance to be conducted on the solution.; For a service of this nature, it is important that the solution is kept up to date with the latest patches released by Operating System and Software/Hardware vendors. In most cases this work will be carried out without disruption to the user, however it may be unavoidable from time to time. For this type of maintenance IIS will notify the customer 10 working days in advance of any planned maintenance windows unless deemed Critical.
• System requirements:
  • Windows
  • Internet Connection
  • Anti-Virus
  • Supported Web Browser
  • MacOS
  • Linux
  • Android

User support

• Email or online ticketing support: Yes
• Support response times: Response times are determined by the severity of the incident and graded by the end user. See the service definition document for further information.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is fully inclusive within the contract.; ; Each customer is provided a dedicated technical account manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer will work with our Technical Team and an Installation Guide will be produced. New User creation shall be via the Service Desk or Self Managed Admin Portal. Our community page provides users with guides and video examples of how to use the system. Formal training is available at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: User's are able to extract their data at any time through the system portal provided.
• End-of-contract process: The Exit Plan for the end of the Contract is:; (1) The access and use rights to the Long Arm® Solution granted to the Buyer shall cease;; (2) The Buyer shall immediately pay the Supplier any sums due ;; (3) The Supplier will remove the Buyer’s access and use rights from the Long Arm® Solution within 14 working days, this purges any saved data from the platform.; (4) Any evidence available on the Evidence Portal must be exported securely. The Buyer can initiate a download of their data via the Evidence Portal.; (5) Any Audit Logs for the Buyers userbase will be securely removed. The audit log retention is set to 30 days and the system automatically purges any audit logs from the platform.; (6) Secure deletion/destruction of user management credentials.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Screen size and font size
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: When a user logs into Long Arm® their session is load balanced against a pre-set criteria to ensure they have the necessary resources available for their session. The back end infrastructure scales up and down automatically depending on the demand. This ensures that there is sufficient capacity for when it is required.

Analytics

• Service usage metrics: Yes
• Metrics types: User Activity;; Usage Activity
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users extract data via the Long Arm® Evidence Web Portal.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Microsoft Excel Open XML Spreadsheet
  • Microsoft Word
  • Portable Document Format
  • .JPEG, .PNG, .BMP
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Microsoft Excel Open XML Spreadsheet
  • Microsoft Word
  • Portable Document Format
  • JPEG, .PNG, .BMP

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The guaranteed level of availability is 99.5% this does not include planned maintenance windows which may be required from time to time. Customers are responsible (unless otherwise agreed) to ensure sufficient resilience and scale of any inter-connectivity between the customer and the IIS Cloud is available to achieve this target.; SLA's can be found in the service definition document attached.
• Approach to resilience: The IIS Cloud is a highly resilient infrastructure, although not publicly available further information can be obtained directly by contacting info@ii-solutions.co.uk.
• Outage reporting: Email alerts are generated to report any outages. On-going updates are provided throughout the outage as detailed in the service definition document.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are in a separate physical network, with access from a jump-down device, requiring MFA. Each support personnel has their own unique login with the required roles assigned, and all access is logged.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: We maintain the following policies:; ; GDPR/Data Protection, Patching, Incident Management, Business Continuity, Information Security and Acceptable Use Policy, Risk assessment and Change Management, Cloud Security Principles.; ; Each of our policies and procedures follow the criteria set out in CSA CCM or equivalent standards
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes are documented and risk assessed. Changes under a specific risk value are permitted and scheduled in, changes with higher elements of risk are reviewed by the Change Advisory Board and approved or sent away for further investigation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: A strict patching policy of 24 hours for critical security updates and a maximum of 1 week for information and functional updates is adhered to.; Weekly change logs of the environment from internal and external systems are taken to spot any issues and changes.; Several feeds are used for update notification, including a nightly inventory of all software and firmware using a 3rd party tool which takes update feeds from the manufacturers, and security feeds from NCSC and the security/software providers are used.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: A reactive system of monitoring is used, including agents on each device capturing all relevant logs and feeding into a SIEM platform. The system creates tickets and assigns to support staff for actioning, and reactive measures modify security systems based on feeds from Threat Exchange systems in real time.; Host based intrusion detection is present, as well as file/registry changes, and anything deemed a risk or unexpected creates a job in real time for the Security Team to action, resolve and close.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All users can report incidents via phone/email or on the online community. A full incident response plan following the CISR guidance from Crest. Information may be available from our Security on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a free of charge trial for 4 weeks, 5 Users. Terms and conditions apply.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Limited
• ISO/IEC 27001 accreditation date: Monday 12 January 2026
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies specifically to: The provision of secure internet intelligence and investigation solutions, secure telephony, training services in internet intelligence and investigation, OSINT and digital policing, and the design and development of secure data-related solutions to solve operational challenges.; ; The following areas are not covered by our certification:; Services outside the defined scope, including:; General IT support or maintenance; Non-secure telephony services; Third-party services or products not managed within our Information Security Management System (ISMS); Physical security of client premises or environments; HR processes and activities outside the ISMS scope; Any legacy systems or solutions not included in the certified scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 24 March 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: CSA Star doesn't cover ; ; (1). Detailed Technical Penetration Testing; -Does not include hands-on penetration testing; -Does not validate exploit resistance or security hardening depth; and; (2). Cloud Service Provider Internal Architecture Reviews; -A deep-dive assessment of internal CSP (Cloud Service Provider) network architecture; -Source code reviews; -Cloud service internal design documentation validation; ; Whilst this is not available within the CSA STAR certification, we do conduct penetration tests using external penetration testing organisations.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F5e35da6-350d-40c1-9a49-92b10abebeb5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5dbc15c1-837d-4f25-8878-a7c6a4ccd0f1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.