RAZORSECURE LIMITED

RazorSecure Security Gateway

RazorSecure Security Gateway is a software-defined gateway providing robust network segmentation for rolling stock. It isolates critical control systems from passenger networks using a Layer 7 firewall. SGW manages encrypted data transit, allowing operators to publish security policies fleet-wide and manage network zones centrally to reduce the attack surface.

Features

• Layer 7 firewall for secure onboard network segmentation.
• Secure separation between critical and non-critical systems.
• Native rail protocol support for specialist traffic filtering.
• Real-time logging of non-compliant traffic
• Flexible deployment as virtual software or EN50155 appliance.
• Cloud-based aggregation for central log collection.
• Immutable operating system preventing unauthorized software changes.
• Integrated syslog server for external SIEM/SOC forwarding.
• Configuration-as-code for secure, selective over-the-air updates.
• Cloud-based configuration management.

Benefits

• Protect critical systems through advanced network segregation.
• Identify emerging threats instantly with real-time traffic alerts.
• Simplify compliance with IEC62443 and TS50701 standards.
• Reduce hardware costs via virtualized software-only deployment.
• Enhance operational uptime by filtering malicious network traffic.
• Eliminate routing changes during installation for faster deployment.
• Maintain security for life with consistent long-term monitoring.
• Streamline audit processes using automated, centralized log management.
• Update fleet configurations safely with robust rollback capabilities.
• Improve network management by controlling security zones centrally.

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@razorsecure.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

272292512270886

Contact

Alexander Cowan
07831415784
alex@razorsecure.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service is provided as a managed offering. Configuration and customisation are limited to supported options to maintain service reliability, security, and supportability.; ; Software at the edge can be integrated as software-only (virtual machine, container or direct integration) or on provided hardware. Hardware deployment cost depends on whether that hardware has been previously used.
• System requirements: Onboard or Trackside Equipment with admin access

User support

• Email or online ticketing support: Yes
• Support response times: Next business day
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: RazorSecure provides a managed Second Line Support service for its cloud-hosted platform and deployed software, designed for rail and operational technology environments.; ; Second Line Support includes access to the RazorSecure Dashboard and hosting of the RazorSecure Cloud Environment. Customers receive standard self-service reporting via the dashboard and a monthly threat report summarising detected activity, trends, and recommendations.; ; Software Support and Maintenance is provided on a per-unit basis and includes access to software and security updates, packages built for the target environment, and email support for software-related issues.; ; The service includes a 99.9% availability target for the RazorSecure Dashboard and cloud environment. RazorSecure onboard software is tolerant of temporary cloud unavailability, and data is retained locally during outages. A monthly threat review call is provided to review findings and recommendations, along with a weekly alert review undertaken by RazorSecure analysts.; ; During the rollout and onboarding phase, customers are assigned a Project Manager and Implementation Engineer. During live operation, customers are supported by a named Engineer, who acts as the primary technical point of contact and coordinates access to specialist engineering and cybersecurity resources when required.; ; Alert triage is available on an annual basis; Advisory support delivered on a call-off basis
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RazorSecure supports users in starting to use the service through a structured onboarding process designed for operational and security teams.; ; Users are provided with clear onboarding documentation, including step-by-step guides covering initial access, system configuration, and day-to-day use. Documentation is available online and includes deployment guidance, configuration examples, and explanations of alerts and reporting.; ; Online training sessions are available to introduce users to the service, explain key concepts, and demonstrate common operational workflows. These sessions can be tailored to different user roles, such as administrators, operational users, and security analysts.; ; Where required, RazorSecure can provide additional onboarding support, including assisted configuration, deployment planning, and integration guidance. For customers with complex environments, optional onsite training or remote workshops can be arranged to support initial deployment and operational readiness.; ; Ongoing support is available through documented support channels, and users can access reference materials and guidance to help them operate and maintain the service effectively over time.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Users can request their data at the end of the contract, it will be provided in open formats on their choice of media (physical, digital etc)
• End-of-contract process: Users can choose to retrieve their data as required in an open format on a choice of media (physical, digital etc). ; ; Otherwise the service ends, where software is installed on the trains/trackside it will continue to operate until removed with no service impact.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access RazorSecure Security Gateway through a secure web-based interface. The interface allows authorised users to manage user accounts and roles, configure and manage devices, and view alerts and security events. Users can review logs and historical activity, investigate detected anomalies, and monitor system status through dashboards designed for operational and security teams.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We operate automated tests against our web interface and have aligned our technology to be compliant with the a11y standard.
• API: Yes
• What users can and can't do using the API: A limited API is provided to enable customers to integrate alerts into their own SIEM or monitoring systems using Common Event Format (CEF) over Syslog. The API supports read-only access to alert and event data.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised; - Users can configure monitored devices, networks, alert thresholds, and detection rules to reflect their specific operational technology environment. Dashboards can be tailored to display relevant alerts, metrics, and views for different user roles. Alerting behaviour, reporting outputs, and data retention settings can also be adjusted. Where required, additional monitoring capabilities, integrations with external systems, or dashboard enhancements can be developed.; - Standard customisation is carried out through the web-based user interface, allowing authorised users to manage configuration settings, dashboards, alerts, and users without technical intervention. For more advanced requirements, customers may engage RazorSecure to deliver custom development, including additional monitors, integrations with third-party systems, or enhancements to visualisation and reporting. RazorSecure can also provide managed deployment and configuration services where requested.; - Customisation through the user interface is controlled by role-based access and is available to authorised administrative users within the customer organisation. Advanced custom development and managed services are delivered by RazorSecure in collaboration with the customer, ensuring changes are implemented safely and in line with operational and security requirements.

Scaling

• Independence of resources: RazorSecure ensures resource independence through a distributed edge-to-cloud architecture. Edge Isolation: Primary IDS processing occurs locally on the device. This physical isolation ensures one client’s data load cannot impact another’s real-time detection performance. Cloud Backend: Our backend uses containerized microservices with Horizontal Pod Autoscaling (HPA) to provision compute resources dynamically based on demand. Logical Separation: We implement partitioning at the database and application layers. Rate-limiting and throttling policies prevent single-user spikes from affecting API availability. Continuous 24/7 monitoring triggers automated load balancing to maintain SLAs for all users concurrently.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrative users can see when users last authenticated with the system as well as audit logs of actions users have taken. Service usage reports can be provided upon request.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is made available for export to customers on a request basis. Once requested it will be delivered to the customer within 2 working weeks in open format (CSV or similar) or as otherwise agreed with the customer. Requests for data export are made via support@razorsecure.com
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Buyers are provided with a 99.9% availability guarantee; Buyers are provided with partial service credits based on downtime and actual loss
• Approach to resilience: Data and operations run in Google's cloud environment across a zone which includes at least 3 data centres. Services are hosted in a kubernetes environment that automatically shares load across the data centres and fails over if required. Further information is available upon request.
• Outage reporting: Email alerts are shared with any downtime, they are monitored with our external pingdom tool

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and authenticated user accounts. Management interfaces are accessible only to authorised users and protected using strong authentication, including multi-factor authentication for administrative access. User roles define permitted actions, ensuring users can only access functions appropriate to their responsibilities. All administrative and security-relevant actions are logged to provide an audit trail. Support channels are restricted to authorised customer contacts, and identity is verified before sensitive information is shared. Access rights are reviewed and updated when users join, change roles, or leave an organisation per our ISO27001 policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Include your reporting structure and how you ensure policies are followed.; RazorSecure is certified against ISO-27001:2013, to be upgraded to 27001:2022 in the 2026 external audit. RazorSecure are currently in the process of certifying our software development processes to IEC62443-4-1 and product to IEC62443-4-2.; Regular internal audits of Company policies and processes are undertaken to ensure continuing compliance of processes and procedures, and form part of the Company’s annual external audit for ISO27001 certification.; All Company policies, which includes a comprehensive Information Security Policy, are reviewed annually internally and form part of the evidence for the external ISO compliance audit. When a policy is reviewed all staff are informed to ensure they are up to date with any changes.; The onboarding process for new staff includes familiarisation with all company policies as well as information security awareness training. This training is carried out monthly for all staff through an external training provider (Ninjio) to ensure that staff awareness of information security is maintained and updated as necessary.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: RazorSecure complies with, and is certified against ISO-27001 and compliant with IEC 62443-4-2, industry standards that are designed to mitigate risks based on the industries’ learning from past issues. Through careful planning of our processes, agile software development enhances these standards and affords us greater business value whilst remaining compliant and delivering the best working products for our industry.; Changes are planned and implemented using controlled libraries of software and documentation and following the Company’s Change Control Procedure.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: RazorSecure complies with the ISO-27001 and IEC62443-4-1 standards on reducing vulnerability through a robust system of vulnerability scans, followed by acting on recommendations to reduce any potential security risk. Any changes necessary are reflected in the Company’s risk assessment and Information Security Policy. We regularly monitor and report new vulnerabilities to customers as per agreed SLAs/contracts.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: RazorSecure follow an agile software development process that ensures that all software meets quality standards through peer reviews, automated testing, static code analysis, nightly automated builds and release testing.; Processes are implemented to monitor for defects automatically in the testing process and release process. Each defect is recorded for investigation, including reports on any errors etc. Software platforms are also monitored for any deviations in standard operating baselines, and any issues are reported for investigation.
• Incident management type: Supplier-defined controls
• Incident management approach: RazorSecure ensures that business impact assessment, business continuity and disaster recovery plans are in place for all mission critical information, applications, systems and networks thus complying with the ISO 27001 standards. The information security status of the organisation is reported regularly to senior management and board level.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Monday 11 October 2021
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification is scoped as “the provision of cyber security services within the rail and transport sectors” and applies across the organisation. The scope includes all products and services delivered under this bid, as well as supporting corporate functions, systems, and processes that contribute to service delivery, including finance, commercial, marketing, and administrative activities.; ; There are no material organisational functions or systems relevant to the delivery and support of the service that are excluded from the certification scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Ltd
• ISO 9001 accreditation date: Thursday 27 August 2020
• What the ISO 9001 doesn’t cover: The scope is "The Provision of Cyber Security Services within the Rail and Transport Sectors" and this applies across the organisation. The scope includes all products and services delivered under this bid, as well as supporting corporate functions, systems, and processes that contribute to service delivery, including finance, commercial, marketing, and administrative activities.; ; There are no material organisational functions or systems relevant to the delivery and support of the service that are excluded from the certification scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@razorsecure.com. Tell them what format you need. It will help if you say what assistive technology you use.