Cintoo US Inc.

Cintoo

Cintoo (https://cintoo.com) provides a cloud-based platform to manage, visualise, distribute & collaborate on all kinds 3D laser scan and drone data & BIM/CAD models via a web browser. Cintoo includes unlimited users, scan & project file sizes.

Features

• Manage, visualise, distribute collaborate on 3D laser scan data/models
• Measurements, annotations, ACC integration, object tagging

Benefits

• Manage 3D laser scans, drone data in a single platform
• Unlimited users, with user permission management
• Unlimited projects and size of projects (Mb/Gb/Tb) unlimited
• Size of imported scans (Mb/Gb/Tb) unlimited. Import e57/RCP/LSPROJ/FLS
• Scans imported at precision of the laser scanner (no decimation)
• No bandwidth charges (import/export of data)

£1,347 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaw@cintoo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

272758146265434

Contact

Simon Shaw
+33 695420078
shaw@cintoo.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No known constraints
• System requirements:
  • Web GL Browser (Chrome, Firefox, Edge)
  • Intel i5 or equivalent
  • RAM of 4 GB or higher
  • Any graphic board with at least 2GB of GPUmemory
  • Internet Download: 10 Mbps (Megabits per second) or higher
  • Internet Upload: 1 Mbps or higher
  • Windows 10 minimum
  • Intel i5 or equivalent

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 3 hours by email: support@cintoo.com
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Microsoft Teams meeting based on user request
• Onsite support: Onsite support
• Support levels: Email and phone-based support is provided by our French and US support teams on a 20 hour window across the European and US working day 5 days a week in english. We also provide a technical account manager on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is available through the Cintoo online Knowledge Base: https://help.cintoo.com/en/support/home ; ; The Cintoo Youtube Channel provides self-help and starter videos https://www.youtube.com/@cintoo813/playlists
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Written confirmation that the customer wishes to end their contract is requested. All data not downloaded by customer when their account is closing is automatically and permanently erased after 30 days.
• End-of-contract process: The user's Cintoo plan is permanently closed. All data not downloaded by the user is automatically and permanently erased after 30 days.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cintoo mobile device offers a reduced number of functionalities vs PC interface, but enables visualisation of scan data, annotations and measurements to be made.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Cintoo Cloud APIs allow to call for most of Cintoo Cloud resources. Current APIcalls are the following: List or get your Cintoo Cloud projects Move project to another subscription List files, including Scans, Models, Geoimages List, create, update or delete Tags or Tag Lists List or get Groups of users List or get Roles List Subscriptions List or Get Users More API calls will be added in the following months. Typical use cases for Cintoo Cloud APIs include: Accessing your projects and scans from your GIS platform Connecting Cintoo Cloud with your Digital Twin model Linking tags to other 1D, 2D, 3D or ERP platforms Coming soon: Managing Cintoo Cloud users and access rights from your Company directory Etc.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Custom branding option with custom sub-domain can be purchased; Please read: https://help.cintoo.com/en/support/solutions/articles/101000484883-cintoo-cloud-custom-branding; ; Hybrid hosting module (using client's own cloud connected to Cintoo) optional module.; ; Single Sign On one-time setup fee can be purchased.

Scaling

• Independence of resources: Individual customer Azure Blob or AWS S3 storage to ensure service availability. ; Cintoo offers service twenty-four (24) hours per day, 365 days per year with an Availability of 99.5% per month, excluding scheduled maintenance, which will not be performed during Customer's normal business hours of operation from 7:00 AM to 6:00 PM (ET).

Analytics

• Service usage metrics: Yes
• Metrics types: Scan import and export data; Project users and visitors
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported directly from the user's account via download.; Scans can be exported using Cintoo's Cintoo Connect app.; Scans can also be exported as a unified mesh in OBJ, FBX or STL formats or as crops (e57, RCP, RCS, POD formats)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • E57, RCP, RCS, POD
  • OBJ, STL, FBX
• Data import formats:
  • CSV
  • Other
• Other data import formats: E57, RCP, LSPROJ, FLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Cintoo will provide the Services twenty-four (24) hours per day, 365 days per year with an Availability of 99.5% per month, excluding scheduled maintenance, which will not be performed during Customer's normal business hours of operation from 7:00 AM to 6:00 PM (ET). Cintoo will provide Customer with its maintenance schedule and will notify Customer in advance of any non-scheduled maintenance. Cintoo will keep and maintain a back-up environmental redundancy system to ensure Availability of the Services for Customer.
• Approach to resilience: Cintoo uses Azure and AWS datacenters for all customer data storage. This information is available on request.
• Outage reporting: Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "Response" means the time Provider takes from its receipt of a problem report until it begins work to resolve the problem. ; Severity 1 Total inability to use any material part of the Services, and/or Customer operations or objectives are severely restricted. Response 1 hour, Fix 4 hours ; ; Severity 2 Ability to use the Services, but Customer operation is moderately restricted, or users notice degraded system performance. 4 hours Response 4 hours Fix 8 hours ; ; Severity 3 Ability to use the Application Services with minor faults that cause little disruption to service or use. Response 1 business day ; Fix; ASAP

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Customers can install their own Single Sign On for authentication by users
• Access restrictions in management interfaces and support channels: Please see Cintoo's SOC2 Type 2 report for detailed information
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Please see Cintoo's SOC2 Type 2 report for detailed information

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2 certification
  • ISO 270001 certification due for issue in March 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2 Certification
• Information security policies and processes: SOC2 Type 2 certification, ISO 27001 certification

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Please see our SOC2 Type 2 report that documents our change management processes
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Please see our SOC2 Type 2 report for detailed information
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please see our SOC2 Type 2 report for detailed information
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see our SOC2 Type 2 report for detailed information

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Browser based management of very large 3D data reduces the need to use local PC resources to manage data, reducing heat emissions. Cintoo is also used to reduce the need for physical site visits by up to 50% via remote inspection, reducing carbon emissions of vehicles needed for physical site visits.

Pricing

• Price: £1,347 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial of Cintoo. Sign up on: https://cintoo.com/free-trial/ Load up to 20 scans and unlimited 3D models
• Link to free trial: https://cintoo.com/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaw@cintoo.com. Tell them what format you need. It will help if you say what assistive technology you use.