HANDD Business Solutions

Spirion DSPM Data Discovery & Classsification support services - From HANDD Business Solutions

HANDD have extensive integration, migration and deployment experience across the data classification and data discovery field. We offer our own in house support services with standard vendor support & maintenance packages (when bought from or via HANDD).

Features

• Extensive experience in deployment, configuration & support
• Pre/post Sales support-oversight and/or inspiration
• Integration and migration services across classification vendors
• UK support desk and follow the sun support
• Managed Service or outcomes delivered as-a-service
• All training requirements delivered or bespoke courses

Benefits

• Authorised highest level partner
• Business outcome focused reduce Cost of Ownership
• Short term system management to cover staff shortages
• Paid PoC/equivalent to guarantee applicability from experienced experts
• Utilise our industry experience to leverage improved RoI
• Join HANDD end user community to share real world experiences

£1,100 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.parkinson@handd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

273156320322474

Contact

Matthew Parkinson
07779150169
matt.parkinson@handd.co.uk

Planning

• Planning service: Yes
• How the planning service works: Each member of the HANDD team is an expert in data protection in their own right. That means, when you pick up the phone and give us a call, you can be confident that you are talking to someone who knows their stuff. We know the market. We understand our clients and the challenges they face and we’ll invest time in understanding your business, its challenges and nuances, before we provide unbiased advice on the best products on the market for you.; ; We have a product portfolio of the very best leading solutions in data protection but we also work with vendors to identify and fill service gaps and meet our clients’ needs. Other consultancy services provided are;; ; - Pre-Sales Advice & Proof of Concept; ; - RFI Creation/Tender Process; ; - Project Scoping & Architectural Design; ; - Documentation; ; - Health Checks and Troubleshooting
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: You can’t get the most out of your data protection software and systems unless everyone is confident of what they are delivering. ; Our team can help ensure your data policy is up-to-date and fit for purpose as well as training the team to use the tools available. Our team of product specialists will conduct training on or off-site to ensure that all of your users are up to speed and applying your new protective measures consistently and correctly, right from the start.; ; Our product managers understand the value of your time and also exactly how each of the carefully selected products within our range works. They are experienced in developing training that is both cost effective and time efficient for all kinds of organisations, from multinational corporations to government-owned public bodies to make the most of the your time and budget. Other training services provided are;; ; - Bespoke Training Packages; - Classroom Style Training; - One on One Training; - Documentation and Help Guides; - Refresher Courses
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once we’ve helped you to identify the most effective approach to securing your data we provide proof of concept and architectural design to consolidate plans and strategies. We’ll deploy the best solutions, incorporating third party software and integrating directories where necessary. If migrating between products or different cloud platforms we'll agree best practices with relevant stakeholders. Consultation with change control and other partners is key to success so we'll bare this in mind too. Delivering against outcomes and not just a day rate ensures you can be confident we'll deliver on time and on budget.; ; We have installations at more than 500 enterprises across the world, so we’re used to working flexibly. This means we minimise downtime and upheaval to your business, avoid impacting productivity and get clients set up and using new systems quickly. Just to make sure though, we’ll run a health check for good measure. We can assist with the following;; ; - System Design & Deployment; - Training & Education; - Project Management; - Test Planning; - Bespoke Scripting and Deployment
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is provided on your systems by advising how best to build testing metrics, post deployment reviews and ongoing health checks using industry best practice and our own extensive experience. ; ; HANDD conduct continuous improvement analysis in line with expectations and are ISO27001 certified

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We are happy to support Bring Your Own Licence deployments or Vendor hosted. We offer standard support packages, extended support up to 24*7*365, managed services or outcomes delivered-as-a-service.

Service scope

• Service constraints: Services is dependent on being in support with the relevant vendor and a copy of our prevailing SLA is available on request.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on severity but UK based support staff and telephone access ensure our customers recieve responses well within our SLA which is available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our standard support 8am - 6pm Monday to Friday or premium support is 24 hours a day 7 days a week.; ; Pricing is dependent on modules purchased and renewal pricing from the relevant vendor (or additional support is included free of charge).; ; Each ticket is assigned to an experience support engineer and managed / available to our worldwide support engineers if appropriate.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fortra Data Classification Suite (DCS), formerly known as Titus

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 08/03/2023
• What the ISO/IEC 27001 doesn’t cover: 9.4.5 Access control to program source code 12.1.4 Separation of development, testing and operational environments 14.2.1 Secure development policy 14.2.4 Restrictions on changes to software packages - HANDD does not develop systems. HANDD uses SaaS solutions only. 14.2.5 Secure system engineering principles - HANDD does not develop software or code. We are a licensed reseller of software only 14.2.6 Secure development environment 14.2.7 Outsourced development 14.2.8 System security testing 14.3.1 Protection of test data HANDD does not develop software or code. We are a licensed reseller of software only
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Equal opportunity; ; HANDD’s Equal Opportunities Policy ; The aim of this policy is to communicate the commitment of the Board and management to the promotion of equality of opportunity in HANDD Business Solutions. It is our policy to provide equality of staff membership to all, irrespective of: gender, including gender reassignment marital or civil partnership status having or not having dependents religious belief or political opinion race (including colour, nationality, ethnic or national origins, being an Irish traveller) disability sexual orientation age We are opposed to all forms of unlawful and unfair discrimination. All members of the organisation will be treated fairly and will not be discriminated against on any of the above grounds. Decisions on membership, selection for office, training or any other benefit will be made objectively, without unlawful discrimination, and based on aptitude and ability. To request a copy of this policy please email careers@handd.co.uk

Pricing

• Price: £1,100 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.parkinson@handd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.