VoicePower Ltd - The Speech Recognition People

Dragon Medical One (DMO) Cloud

Dragon Medical One DMO is a speech recognition solution which enables healthcare professionals to create their written work more quickly. Enables users to dictate their emails, reports, letters and patient entries into clinical systems 3 x faster than by manual typing. Also available ATW solutions and training.

Features

• Real time dictation onto computer screen
• Speech to text solution in the cloud
• Optional EMIS, TPP SystmOne and other EPR Integration
• Designed for speed, accuracy, and flexibility within multiple clinical settings
• N3/HSCN Connection to the cloud for speech-processing and management
• AI powered neural networks
• Enterprise deployments through virtual desktop environments
• 256-bit security encryption from end to end
• Hosted speech recognition

Benefits

• Boost clinician productivity and efficiency with workflow optimisations
• More timely, complete, accurate and verbose narrative improves clinician communications
• Reduction in clinician admin burden
• Improved clinician adoption of the investment in the EPR
• Reduction / elimination of transcription costs
• Affordable subscription-based pricing with little up-front capital investment
• No complex configurations and automatic updates
• No usage limits, doctors can stay productive anywhere
• Analytics - track efficiency and maximise the investment
• No server hardware and software to maintain, monitor and support

£540.00 to £600.00 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

273321638421422

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Remote access training is provided to new and existing users. This includes set up and installation of the software, integration with hardware and training and in both basic and advanced features of the software, including initialising voice profile and setting up auto commands. Training includes 12 months unlimited remote access techincal and service support.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dragon Medical One (DMO)
  • Dragon Professional Anywere (DPA)
  • SpeechLive

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide unlimited 12 months support contracts to users, this is via telephone, email and remote access via TeamViewer or Quick Assist. we have a dedicated person in our team to help customers as and when needed.

Service scope

• Service constraints: Our support is carried out remotely, but if a client required on-site support we can provide, but a quote would need to be provided separately depending on location and length of time on site.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Techncial and service support available to users that take a support contract either as part of a training package or in addition to licence purchase. Provided via remote access.; ; Support is included free of charge for 12 months for users taking training or is offered as follows:; ; £126 per user per annum for a 12 month unlimited support contract; £95 per hour or part thereof PAYG

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nuance/ Microsoft Dragon software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Www.TUV.com
• ISO/IEC 27001 accreditation date: 02/08/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/06/2020
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ICO number (Data Protection reg number): Z4757569

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  The Speech Recognition Technology will reduce the huge admin backlogs that Covid-19 has created, due to the users being able to speak directly into their system, the work can be authorised immediately, it will remove any outsourcing costs, overtime of secretarial work. It will free up the secretarial resource as there will be no audio typing to be done, this will enable them to work through the backlogs and free up their time to assist users in more of an admin/ PA role. It will also help reduced stress levels that are caused by admin burden.

  Tackling economic inequality

  Using the speech recognition technology will help organisation reduce unemployment, sickness within the workforce. The solution will reduce stress levels, de-motivated staff to ensure that they want to work and stay with the organisation. When recruiting new staff it will also show that the organisation is investing in technology to support employees in the role. It also enables users with disabilities to be given the opportunity to continue to work.

  Equal opportunity

  VoicePower has an accessibility expert that works with our clients to ensure that they can offer the correct technology to ensure that employees can continue to work if they do have a disability.; It can also help employees return to work after sickness/ absence if they need extra support.

  Wellbeing

  Burn-out is huge within most organisations currently, due to high work load, admin backlogs. the speech recognition solution will enable employees to reduce their admin workload, leave work on time, feel less stressed and overwhelmed. They will be feel happier at work as they will be supported by their organisation to ensure that they have the right technology to support them day to day. With our on-going support and training packages they will continue to use the solution to its full capacity, this will protect the investment also to the organisation.

Pricing

• Price: £540.00 to £600.00 a user
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.