Design IT Solutions (Trading as Panoptech)

Milestone Video Management Software

Delivery of Milestone XProtect Video Management Services, including design, configuration, delivery and support

Features

• Video Management
• Video Analytics
• Video Storage

Benefits

• Improved reliability though avoiding downtime and data loss
• No limitations on video capability
• Open architecture/platform
• User-friendly user interface

£10 to £2,500 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

273529643487575

Contact

Andrew Baum
0121 782 7200
abaum@panoptech.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: With XProtect Rapid Review powered by BriefCam, you get an advanced forensic video analytics add-on solution that enables you to quickly review and analyse video content to find what you are looking for, fast.
• Cloud deployment model: Private cloud
• Service constraints: Any system constraints will depend on the scale of deployment and requirements of the video solution
• System requirements: On Prem or Cloud hosting

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a bespoke support service depending on the customers requirements, based on giving access to a range of Milestone certified staff during normal working hours. If there is a need for 24/7 support then this can be looked at.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite, online or at our training facilities in Fleet or Birmingham
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: This would depend on the platform on which the project is delivered. As such any "end of contract" processes would be defined and agreed at the beginning of the contract.
• End-of-contract process: This would depend on the platform on which the project is delivered. As such any "end of contract" processes would be defined and agreed at the beginning of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides a limited viewing platform with some basic camera functions including PTZ
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Milestone XProtect offers an open platform architecture which encourages others organisations to interface with the XProtect product
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are flexible around the extent of engagement for services in delivering, maintaining, configuring and supporting the Video Management Software

Scaling

• Independence of resources: This would depend on the platform on which the project is delivered. Generally this would be considered at the time of the project design works.

Analytics

• Service usage metrics: Yes
• Metrics types: This would depend on the platform on which the project is delivered and the type of metrics wanted to be provided. These metricise would be defined and agreed at the beginning of the contract.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Milestone Systems

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This would depend on the platform on which the project is delivered. As such any data export processes would be defined and agreed at the beginning of the contract.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This may not be required if the solution is a on-prem capability. If this isnt the case then the actual separation requirements would be assessed on a case by case basis.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: This will depend on the requirements of the platform on which the Video Management Software will be mounted.
• Approach to resilience: This will depend on the requirements of the platform on which the Video Management Software will be mounted.
• Outage reporting: This will depend on the requirements of the platform on which the Video Management Software will be mounted.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: This is dependant on how the VMS is deployed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/01/2022
• What the ISO/IEC 27001 doesn’t cover: All parts are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use ISO27001 as a guide for information security governance.
• Information security policies and processes: BS27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes made to the network has to be signed off by the MD and documented
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All hardware is maintained and patched to the latest version.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise our current BS27001 certification requirements for this.
• Incident management type: Supplier-defined controls
• Incident management approach: We utilise our current BS27001 certification requirements for this.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The services provided are community collaboration between ourselves and the users.

Pricing

• Price: £10 to £2,500 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can offer proof of concept licences

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.