CYBERLAB SECURITY LIMITED

Forcepoint Data Loss Prevention

Data Loss Prevention (DLP) refers to a set of technologies and strategies designed to prevent sensitive data from being lost, misused or accessed by unauthorized users.

Features

• 1. Reduce data loss
• 2. Protect your data from unauthorised access
• 3. Risk at a glance dashboards
• 4. Advanced forensic reporting
• 5. Data controls on every data channel
• 6. Data discovery
• 7.Data control over applications

Benefits

• 1. Safely enable data channels and AI without data loss
• 2. Prevent unauthorised access
• 3. Be compliant with data regulations
• 4.Visibility over risky behaviours

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

274239148475626

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Part of Data Security Everywhere platform but can be standalone
• Cloud deployment model: Public cloud
• Service constraints: NO
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Forcepoint offers a range of support and SLA options with 24/7 online coverage available on all plans. For more details please see https://www.forcepoint.com/support/forcepoint-technical-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Forcepoint has three different support tiers, the second and third tiers allow for the provision of Customer Advocates and Technical Account Managers.; Please see support matrix for our different support programs. https://www.forcepoint.com/support/forcepoint-technical-support.; The cost of each tier is unique to each customer, please work with your desired partner on pricing.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Customers can utilise a setup wizard upon first logon to walk through a basic setup confirming connectivity and a base configuration.; Customers have access to our online knowledge base and forums.; Content aware help section from within the portal.; Assistance with configuration and knowledge transfer through either Forcepoint or wide range of partner's Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: At the contract end license will stop applying and software will stop applying security policies. If there are endpoints they will stop redirecting the data and traffic.
• End-of-contract process: All data is stored for up to 3 months after the contract ends. Users can utilise our SIEM integration to extract all user logs. Customers can request data deletion or simply allow it to time out post end of contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Forcepoint unified security platform allows managing all Forcepoint products under the same web interface. In Forcepoint GUI users can change policies , review reports , review security reports , perform administrative tasks. Web gui can be accessed through any web browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct periodic accessibility testing with users of assistive technologies and internal accessibility specialists. Tests cover keyboard‑only navigation (no mouse), focus order, and visible focus indicators. Screen reader compatibility is validated with JAWS, NVDA (Windows), VoiceOver (macOS/iOS), and TalkBack (Android), ensuring accurate announcements of labels, headings, button states, table relationships, and error messages via appropriate ARIA roles/attributes. We verify color contrast and text resizing at 200% without loss of functionality, and confirm that dialogs/modals are announced and trap focus correctly. Forms are checked for programmatic labels, instructions, inline validation, and error recovery. Interactive charts/tables include summaries or alternative views. PDF help content is produced as tagged PDFs with reading order, alt text, and bookmarks. We run usability sessions with a small cohort of assistive‑tech users to gather qualitative feedback on navigation, terminology, and task completion, then remediate findings in sprint cycles and re‑test before release. Accessibility issues are tracked in our defect management system with severity and SLA targets.
• API: Yes
• What users can and can't do using the API: Users can integrate Forcepoint API to their applications to apply security policies and have visibility.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Forcepoint provides %99.999 uptime SLA on cloud services

Analytics

• Service usage metrics: Yes
• Metrics types: Traffic Logs; Security policy hits/details; User activities; Audit logs; Reporting Dashboards; Report outputs
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Forcepoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to encryption, Forcepoint enforces strict access controls, including RBAC and MFA for administrative access. Data is logically segregated in multi-tenant environments, and integrity checks are performed regularly. Physical security measures include biometric access, surveillance, and compliance with ISO/IEC 27001 and SOC 2 standards. Detailed controls are available upon request.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data can be exported from user interface. Software will be running on customer owned servers. Data can be kept there as much as ; Customer wants and can be extracted whenever needed.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Other: JSON, XML, XLSX, TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99%
• Approach to resilience: Forcepoint services are designed with high resilience and availability in mind. Our architecture leverages geographically distributed, redundant data centers with failover capabilities to ensure continuity during outages or disasters. Each data center is equipped with redundant power, cooling, and network connectivity. Data is replicated across multiple regions to maintain integrity and availability. Disaster recovery plans include automated failover and regular backup validation. Network paths are load-balanced and monitored for performance and security. All components undergo resilience testing aligned with NCSC’s Cloud Security Principle 2: Asset Protection and Resilience. Detailed data center configurations and resilience measures are available upon request.
• Outage reporting: 1.A public dashboard; 3.Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access control (RBAC) and least-privilege principles. Only authorized personnel with assigned roles can access administrative functions. All access is logged and monitored for suspicious activity. Support channels require authenticated sessions and verification of customer identity before any changes are made. Sensitive operations are further protected by multi-factor authentication (MFA) and encrypted communication channels (TLS). Administrative accounts are reviewed regularly, and inactive accounts are disabled promptly to prevent unauthorized use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: (Forcepoint also supports identity federation and VPN for secure access, but MFA is the primary method.)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Forcepoint maintains a comprehensive Information Security Management System (ISMS) aligned with ISO/IEC 27001. Policies cover data protection, access control, vulnerability management, and incident response. Governance is overseen by the CISO and security leadership team. Policies are reviewed annually and enforced through mandatory employee training, audits, and automated compliance checks. Reporting structure includes escalation paths from operational teams to executive leadership. Compliance is monitored via internal audits and third-party assessments. Security awareness programs ensure adherence across all roles. Incident management and breach notification processes are documented and tested regularly. Forcepoint also publishes transparency reports and maintains a Trust Center for customers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All components are tracked through a formal Configuration Management Database (CMDB). Changes undergo risk assessment, including security impact analysis, before approval. Critical changes require multi-level authorization and testing in staging environments. Automated tools enforce version control and rollback capability. Post-change reviews validate security compliance
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Forcepoint uses continuous vulnerability scanning and threat intelligence feeds from trusted sources (NIST, vendor advisories). Patches for critical vulnerabilities are deployed within 24–72 hours. Threats are assessed based on CVSS scoring and business impact. Regular penetration tests and third-party audits validate effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Forcepoint employs SIEM tools for real-time monitoring of logs and anomalies. Alerts trigger automated workflows and manual investigation by the SOC team. Potential compromises are escalated immediately, and containment actions occur within defined SLAs (typically under 4 hours for critical incidents).
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined playbooks exist for common events (e.g., data breach, malware). Users report incidents via secure portals or support channels. Incident reports are shared with customers post-resolution, including root cause and remediation steps. Breach notifications comply with regulatory timelines.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Forcepoint initially offer a 14/30 Day trial, identifying milestones for review.
• Link to free trial: "https://www.forcepoint.com/free-trial/demos https://help.forcepoint.com/websec/en-us/cloud/eval_guide/a294bb49-ad35-4410-b90e-09e7d46f576b.html"

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Tuesday 11 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 5 February 2024
• What the ISO 9001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 36000459-87c3-48a0-90ab-2eae09d76408
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E93edaa5-c759-4d59-bddf-57808bc91630
• Other security certifications: Yes
• Any other security certifications:
  • ICO Registration certificate number ZB656344
  • Iasme cyber assurance level one

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.