LIFTANGO LTD

Demand Responsive Transport Software

The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments.
Currently partnering with transit authorities for more than 30 DRT services across the UK.

Features

• All-inclusive demand responsive transport software suite
• Passenger application for booking, notifications and vehicle tracking
• Driver application for navigation, communication and tracking
• Integration-ready solution including Headless DRT
• Service design, simulation and optimisation support
• Dial-a-ride modernisation software
• Guaranteed in-advance and on-demand booking styles
• Full-featured administration and service management portal
• Flexible fixed route and rural mobility solution
• Detailed transport analytics, data and sustainability reporting

Benefits

• Public transport service optimisation incorporating flexible and fixed modes
• Highly configurable service parameters for urban, peri-urban and rural scenarios
• Simple booking and tracking functionality for passengers
• Route and service analysis and optimisation included in service provision
• Fixed route and DRT integration with realtime passenger information
• Payment, ticketing and ITSO integration
• Embedded transport optimisation and dispatch algorithms
• Whitelabel passenger application for client branding and needs
• Digitising dial-a-ride and community transport services
• Managed deployment, training, launch and operations

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@liftango.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

274375549827577

Contact

David Mawhinney
07709443360
david@liftango.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integration with Mobility as a Service / Integrated Mobility solutions; ticketing; fixed route operations.; Liftango's Total Mobility Platform for public and staff transport and commuting technology, comprising demand-responsive transport, fixed route, and flexible fixed route.
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Mobile App for Users and Drivers (Android/Apple)
  • Web-based Administration Portal
  • Data Connection (SIM card) required for Driver App

User support

• Email or online ticketing support: Yes
• Support response times: The Liftango support desk is available 24/7, with questions prioritised and responded to based on specific SLAs.; ; Liftango offers varying levels of comprehensive support, Bronze, Silver and Gold, depending on a customers requirements. Information on these can be provided on request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: Liftango have varying levels of support, from Bronze to Gold level. Each stage offers differing and improving SLAs, to suit your needs. Our SLAs cover response times to support queries, bug fixes and product requests. Costs vary depending on a number of factors. SLAs can also be made bespoke, on a per request basis.; Liftango provide our customers with support for scheme development, DRT feasibility studies, project roll out, launch and ongoing support, via our New Mobilities Team, Delivery Managers and Technical Account Managers.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Liftango partners with government clients and relevant stakeholders to collectively manage and implement new services. This includes full DRT service zone analysis and determination, pre-launch service simulations to define operational requirements and expectations, UAT environment provision, service launch management and much more.; Liftango offer full onsite or online training and can tailor these to meet specific customer needs. Customer are provided with a dedicated Delivery Manager, to work with them from kick off to launch. Training is provided for drivers (including ride-along support), call centre staff (including pre-designed workflows), operational staff (including real world scenario walkthroughs). ; Liftango have extensive documentation available to customers, as well as online support, FAQ's and dedicated Delivery Managers.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Liftango provides all data back to the customer, in relevant formats, at the end of a contract.
• End-of-contract process: All data is returned or deleted according to GDPR and contractual obligations.; No additional costs for end-of-contract works.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Application; - Passenger App (Plan, Book, Pay, Track); - Driver App (Collection, Routing, Tracking); ; Desktop Solution :; - Back Office Portal (Booking, Analytics, Service Design, Reporting, Management Tools); - Management interface for local authorities/operators
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Liftango have a variety of APIs, with full documentation on specific APIs available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Mobile app can be white labelled, with customers branding, logos and layout.; Back office analytics platform can have customised reporting.; DRT settings can be customised to ensure best optimisation of service.; APIs can be customised for specific services.; Customisation is completed by the Liftango support and delivery teams, with input, review and sign off from customer.

Scaling

• Independence of resources: Liftango services are designed to be both horizontally and vertically scalable. Liftango hosts our infrastructure on Amazon Web Services (AWS), both using AWS ElasticBeanstalk with automatic-scaling groups. Currently, we employ auto-scaling policies which can respond to spikes in traffic volume if needed with a separate node for each part of the technology stack across our business capabilities, customer facing API, matching and routing service and database. This means that we are able to manage significant increases in passengers, drivers and vehicles as well as respond to fluctuating demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Liftango have a comprehensive analytics suite, in the form of a solution dashboard and reporting platform, that can provide metrics on:; - Usage; - Utilisation; - Booking Numbers and Types; - Service Punctuality; - Distance Metrics; - Number of Users; - Visual Usage Maps; - Transactions; - Future System Capacity; - SLA Performance; ; Plus many more
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Fully accessible data reports; reporting API; Liftango can export data out of the system on behalf of the customer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We offer varying levels of SLA's to meet customer requirements. We aim for 99.9%+ uptime.
• Approach to resilience: Liftango services are designed to be both horizontally and vertically scalable. Liftango hosts our infrastructure on Amazon Web Services (AWS), both using AWS ElasticBeanstalk with automatic-scaling groups. Currently, we employ auto-scaling policies which can respond to spikes in traffic volume if needed with a separate node for each part of the technology stack across our business capabilities, customer facing API, matching and routing service and database. This means that we are able to manage significant increases in passengers, drivers and vehicles as well as respond to fluctuating demand.
• Outage reporting: Email alert to customer

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Our system provides role-based access to management interfaces and support channels, ensuring that only the appropriate users have access to key types of information. All logins are password protected with relevant protections; all connections are over HTTPS.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Security and Process team are in charge of policies, processes and governance. All documents, charters and further information is available on request.; We have ISO27001 accreditation and maintain strict processes for that certification.; We have a dedicated senior team in charge of security governance, led by a key technical member of staff. The team meets regularly to review best practices and ensure all processes are up to date.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Liftango services are located in AWS data centres and adhere to industry standard controls and best practices.; Changes are tracked, monitored and reviewed by our infrastructure, security and technical teams to ensure suitability. These are tagged to ensure future traceability and lifetime monitoring.; User devices are secured with industry standard software and monitored.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Liftango use industry leading cloud security and monitoring systems, to prevent threats and immediately alert our support team of any abnormal system behaviours.; We minimise use of personal data as per GDPR.; We monitor all traffic through all systems and use rate limiters with set with thresholds to prevent DDOS attacks.; In the event of attack, we would shut down affected services to limit exposure and work to remove any attackers or vulnerabilities immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Should our monitoring systems discover potential compromises, these systems would immediately alert key technical staff, who would immediately begin to investigate.; Depending on the type of attack, we have strict processes and protocols in place to manage, review and resolve these incidents, limiting exposure to all parties, as fast as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: Liftango have strict processes for such events, including protocols, key staff and systems in place to monitor and track.; Users can report incidents via our apps, back office portals or directly with our support team, who can analyse and resolve.; We provide regular status updates, both internally and externally.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1.5%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Sancert
• ISO/IEC 27001 accreditation date: Sunday 2 November 2025
• What the ISO/IEC 27001 doesn’t cover: Physical office locations/premises
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-assessed
• PCI DSS accreditation date: Wednesday 12 June 2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@liftango.com. Tell them what format you need. It will help if you say what assistive technology you use.