CAUSEWAY TECHNOLOGIES LIMITED

one.network Traffic Insight Suite

one.network Traffic Insight Suite enables traffic control centres, highway network management teams and traffic management teams to monitor real-time activity on the road network. Real-time data powers insights into traffic conditions and network health, highlighting issues caused by roadworks and other events. Analysis of past traffic disruption informs better planning.

Features

  • one.network Traffic Insight Suite comprises the following cloud-based modules:
  • “Essentials”: plan and communicate authoritative roadworks, road closures, diversions.
  • Integration of additional data layers and live feeds available.
  • “Network Monitor”: visualise real-time traffic disruption using floating-vehicle data.
  • “Route Monitor”: monitor performance of key route networks.
  • “Traffic Replay”: visualise previous TM interventions for better planning.
  • "Traffic Simulator": model impact of roadworks on traffic flows, congestion.

Benefits

  • Real-time highway network management intelligence highlighting severe/unusual congestion.
  • Monitor traffic hotspots and relate them to root causes.
  • Confirm when road closures are actually in force.
  • Measure route performance before, during and after major works.
  • Analyse route metrics performance over time against KPIs.
  • Dashboards and user-defined intelligent alerts deliver actionable insights.
  • Improve planning of works schemes, public events, traffic management.
  • Visualise what happened to traffic during previous roadworks.
  • Visualise simulated route performance under different planning scenarios
  • Cloud-based with no dependency on roadside infrastructure, e.g. ANPR/Bluetooth.

Pricing

£16,000 to £211,777 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 7 4 3 9 1 9 7 3 8 0 4 5 2 2

Contact

CAUSEWAY TECHNOLOGIES LIMITED Hywel Evans
Telephone: 01628552000
Email: hywel.evans@causeway.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Developed with strict adherence to HTML5 standards and best practice
  • Supports all modern standards-compliant web browsers on PC and Mac
  • Supports majority of browsers on all mainstream mobile devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
During office hours, 9am - 5pm, Monday to Friday, excluding public holidays. Initial response within 2 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Service desk, email, phone and onsite support where relevant. Incident escalation process available. Technical & customer support available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training (options include onsite, webinar, 1:1 or group).
Supporting documentation - including "how to" guides, quick guides, FAQs, video tutorials.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Available on request from supplier in agreed format.
End-of-contract process
Data extraction available on request. No additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design on mobile to optimise mobile device real estate.
Functionality is unchanged between mobile and desktop services.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
HTML5 web interface with javascript
Accessibility standards
None or don’t know
Description of accessibility
N/a
Accessibility testing
None
API
Yes
What users can and can't do using the API
Elgin provides a data feed API for organisations that wish to incorporate roadworks and traffic disruption data into their applications and services.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
We work with customers to identify needs and provide product specific to their requirements.

Scaling

Independence of resources
Hosted on AWS. Elastic cloud approach supported, guaranteed resources defined, persistent storage supported.

Analytics

Service usage metrics
Yes
Metrics types
On request, but for example number of works published, number of works clicked on, etc. Dashboards available for certain modules.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
User credentials hashed
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data feed
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • DatexII
Data import formats
Other
Other data import formats
Users do not upload data, supplier does this

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% availability
Approach to resilience
AWS resilience assurance, multi-zone redundancy, Ireland & London
Outage reporting
System fully monitored. Server and database issue/outage alerts and alarms. Scout agent utilised.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
User access rights set by admins
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Reviewed periodically as part of the development and release cycle. External reviews commissioned from time-to-time.
Information security policies and processes
Policies are tested and reviewed as part of the development and release cycle. Any issues are raised to CTO and CFO (board-level directors responsible for the security of services).

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Chef utilised. Service changes are tracked, including security impact assessment, as part of the development and release cycle.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Established vulnerability assessment, monitoring, mitigation prioritisation, tracking with mitigation timescales.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems monitoring mechanisms, with alerts/alarms for irregular activity. Response on alarm/alert.
Incident management type
Supplier-defined controls
Incident management approach
Documented protocol detailing in and out of hours incident management, including disaster recovery. Not customer dependent. Utilise Ops Genie.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Since 2011 one.network has sought to both support and proactively advance its customers’ environmental protection agendas. We have done this both though our SaaS operating model and through the environmental benefits delivered through the use of the one.network software platform.

one.network’s solutions are all designed to support road authorities’ efforts to better plan and communicate disruptions to the road network – to maximise road network capacity, to improve collaboration between highway authorities and utility companies, to improve communication with all road users, and to reduce planning and implementation errors. Each of these aims delivers against the climate change Social Value theme, by reducing congestion and disruption, and therefore improving air quality.

When discussing our technology roadmap with our customers, we are seeing increased appetite for how we might incorporate data from customers’ environmental projects (particularly IoT sensors for air quality or flooding), bringing a more explicit focus on the environmental benefits delivered by our platform.

Our SaaS platform is hosted on Amazon Web Service (AWS) infrastructure which, according to a study by 451 Research, has been shown to be 3.6 times more energy efficient than the median of surveyed enterprise data centres. AWS is the market leader in “green” cloud hosting and currently uses over 50% renewable energy resources across its global operations and is tracking to achieve 100% renewables by 2040.

The move to cloud systems also helps delivers our customers’ environmental targets as identified in the Government report “Greening Government: ICT and Digital Strategy 2020-2025”, enabling less reliance on office working, safer working environments, and significant carbon reduction through reduced commuting.
Tackling economic inequality

Tackling economic inequality

one.network’s platform supports highway authorities with digital transformation – providing a single, digital source of truth across all aspects of the ecosystem, in place of paper-based or siloed legacy systems. The UK faces a growing digital skills gap – techUK recently estimated this to cost the economy £6.3bn in lost GDP each year – and providing local authorities with access to modern SaaS solutions is imperative to attracting new talent to the industry, reducing barriers to employment and providing greater opportunities for skills development.

one.network offers extensive training to its users, including a recently launched accreditation scheme as part of proactively encouraging the adoption of best practice and uptake of new digital skills.

one.network is an innovative SME, recently awarded Transport Tech Company of the Year (2021 UK Business Tech Awards) and Project of the Year (at both the 2021 Street Works UK Awards and the 2021 ITS UK Awards). These innovations deliver cost savings and service improvements to our customers, and reduce disruption to businesses and road users.

Pricing

Price
£16,000 to £211,777 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
1 month free trial if certain requirements are met.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hywel.evans@causeway.com. Tell them what format you need. It will help if you say what assistive technology you use.