Softcat Limited

Proofpoint Security Awareness Training

Engage your end users and arm them against real-world cyber attacks, using personalized cybersecurity training based on our industry-leading threat intelligence.

Features

• Assess susceptibility to phishing and spear-phishing attacks with email templates
• Helps measure users understanding of critical cybersecurity topics, track progress
• Customizable cybersecurity content covers a broad range of security risks
• Growing library of videos, posters, images, and articles
• PhishAlarm Button®: users report suspicious messages with single mouseclick
• PhishAlarm Analyzer prioritizes reported phishing emails and improves incident response
• Closed-Loop Email Analysis and Response streamlines end-user reporting and remediation

Benefits

• Upload your users, choose assessment(s), training auto-enrollment, review results
• Track your employees' interactions with all features, security awareness training
• Customizable Content: multiple opportunities to incorporate your brand
• Multinational Support: consistent cybersecurity training, translated/localized into 35+ languages
• Auto-Enrollment: enables delivery of targeted training to most susceptible end-users
• Builds on existing infrastructure, from LMS/email clients to perimeter defenses
• Admin Features: easy-to-use, purpose-built interface for efficient program management/monitoring
• Security awareness training, learning, retention through assessment, education, reinforcement
• Training modules conform to the US Section 508/ WCAG2.0AA standards
• Syncs with Microsoft Active Directory and Azure, automating tasks

£1.29 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

274462171742025

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: See the attached system requirements
• System requirements: See the attached system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: You can contact our Support Team via Live Chat, email, phone. Standard support hours are Monday-Friday, 2am-9pm (ET). ; ; Live Chat support: Get real-time answers to your questions through our online Community.; ; Email support: Send us an email during standard support hours and one of our support representatives will typically respond within an hour. During times of high volume or for messages sent during off hours (Monday-Friday), support requests will receive a response within 24 hours. Emails sent on holidays or weekends will be addressed at the start of the next business day.; ; Phone support: Available during standard business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: https://info.wombatsecurity.com/hubfs/508_%2B_WCAG_Compliance_PDFs_for_Website/Wombat-VPAT_August2016.pdf?t=1474055873988
• Onsite support: No
• Support levels: PSAT support services program described here: https://www.proofpoint.com/sites/default/files/pfpt-en-tc-wombat-support-services-program-180322.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Our on-boarding process includes training and implementation sessions, which are standard for our customers and at no additional cost beyond the license fee. Proofpoint is committed to your successful implementation and ongoing program rollout, which is why, unlike other vendors, our Customer Technical Support is included in the software fees and there is no limit placed on the amount of interaction that our customers can have with our Customer Technical Support team.; ; Customer Support will notify you to schedule a webinar for an onboarding and implementation meeting. Proofpoint conducts training through web conferences and demonstrations by walking you through all features of the Security Education Platform including user upload, creation of training assignments and assessments, and reporting. This interactive approach uses screen sharing, so you are provided hands-on learning during the training. Your questions can be immediately addressed, and there is no limit to the number of training sessions you require. The administrator(s) can also reach out to Proofpoint Customer Technical Support at any time for refresher training or expert advice at no additional cost. Customer Technical Support is available via Live Chat, telephone, and email Monday through Friday from 7a.m. to 9p.m(ET) and from 7 a.m. to 5 p.m(BT).
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Quick Start Guides
• End-of-contract data extraction: At the end of any term where the customer has opted not to renew, Proofpoint will assist the customer in downloading your data from Proofpoint's Platform in CSV format.
• End-of-contract process: Software licenses end on the expiration date of the license term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our cybersecurity training is mobile-responsive
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Administrators also have the option to configure two training modules in our library Proofpoint’s Password Security and Password Management training modules offer industry-first configurable modules to teach users your company’s password policy through universal best practices in password creation. Administrators can now configure settings to reflect your organization’s password policy, which dynamically changes the content that will be taught and assessed. This helps to ensure end users are skilled at creating strong, compliant passwords within your organization.

Scaling

• Independence of resources: Proofpoint's Security Education Platform system architecture is highly scalable and can theoretically support an unlimited number of campaigns and assignments. In addition, we regularly run programs for clients with 300,000+ users.

Analytics

• Service usage metrics: Yes
• Metrics types: Get the granular and high-level visibility you need into your end users’ interactions with assessments, simulated attacks, and training assignments. We offer responsive, easy-to-read reporting with a modern UI, providing more than just completion data so that you can evaluate progress, gauge ROI, and benchmark, track, and trend user knowledge.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Proofpoint Security Awareness Training utilizes HTTPS/TLS for Data in Transit and AES 256 (2048 bits) for Data at Rest. The service is hosted within a Proofpoint-managed AWS instance.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Administrators can export reports in various formats including CSV. Additionally, with our new Automated Reporting feature, organizations can automatically send reports to managers and administrators to track progress, gauge results, and plan accordingly. This feature allows organizations to define recipients, frequency, time, and format of the report output, which aids in sharing the responsibility of driving completion and results of the security awareness training.
• Data export formats: Other
• Other data export formats: EXCEL
• Data import formats: Other
• Other data import formats: WORD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/legal-documents/pfpt-en-hosted-services-sla.pdf
• Approach to resilience: Proofpoint Security Awareness Training performs daily backups and the data is stored and maintained in multiple geographic locations within AWS.
• Outage reporting: https://www.proofpoint.com/sites/default/files/legal-documents/pfpt-en-hosted-services-sla.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Ticket-Based Authentication – Only end users may access the Security Education Platform via ticket-based authentication. End users (not administrators) may access the training modules via a specific URL which may be embedded in an assignment or reminder email notification sent from the Platform. These ticket-based URLs are only active for up to 30 days after the due date of the assignment. On the 31st day after the assignment ends, the links will no longer grant the user access.
• Access restrictions in management interfaces and support channels: All access to the Proofpoint production environment, where services are hosted, by Proofpoint personnel is granted based on role and occurs via an encrypted two-factor authenticated VPN.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Proofpoint personnel are authenticated to the Proofpoint production environment using Proofpoint's AD infrastructure. Customer personnel are authenticated against the customer's AD infrastructure or SSO, only Proofpoint staff with correct credentials and role can access the service and customer data within any production environment, Access is further secured with the use of 2 factor authentication. Staff will be removed from the AD Directory should their access to the production environment be revoked. Customer personnel have access only to their own environment and do not have access to any other customer environment.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2022-04-13
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NIST 800-5

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type II, NIST 800-53
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001. However, we are not certified to the ISO 27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £1.29 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full service offering as a Proof of Concept for 2 weeks as standard at customers request

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.